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Windows 7: BSOD randomly during browsing

11 Mar 2012   #1
nmiah1

Windows 7 Home Premium 64-bit
 
 
BSOD randomly during browsing

Hi,

My computer keeps restarting and I get a BSOD.
It's a new computer and I have installed several new software.

I think it maybe to do with some drivers but can someone please let me know exactly the cause.

I have uploaded my minidump file.

Thanks!


My System SpecsSystem Spec
.
11 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Easy your AVG.


I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide[/B]

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
11 Mar 2012   #3
nmiah1

Windows 7 Home Premium 64-bit
 
 

Hi,

thanks for the info.
I tried removing AVG and installed Microsoft S Essentials and now I get a different BSOD.
I have attached this for you to have a look. thanks
My System SpecsSystem Spec
.

11 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nmiah1 View Post
Hi,

thanks for the info.
I tried removing AVG and installed Microsoft S Essentials and now I get a different BSOD.
I have attached this for you to have a look. thanks
In this most recent BSOD AVG is still installed and still the cause.
My System SpecsSystem Spec
13 Mar 2012   #5
nmiah1

Windows 7 Home Premium 64-bit
 
 

Hi, Sorry I sent the wrong minidump file.
I have completely removed AVG and I am getting bluescreen during browsing on youtube.com

I have attached the current dump file.

Many thanks
My System SpecsSystem Spec
13 Mar 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 


These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
17 Mar 2012   #7
nmiah1

Windows 7 Home Premium 64-bit
 
 

Hi,

Thanks for the suggestions.
I have tried both and everything seems to be fine. RAM is perfectly fine, no errors detected.

after 4 days I now got another bluescreen. IRQL_GT_ZERO_AT_SYSTEM_SERVICE

I have attached the minidump.

thanks
My System SpecsSystem Spec
17 Mar 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Blamed on your vmware (vmware-authd.e) I would remove it to test.
My System SpecsSystem Spec
17 Mar 2012   #9
nmiah1

Windows 7 Home Premium 64-bit
 
 

I would also like to say I have a Acer M3920 desktop.

The only modification I have made to this system is I upgraded my RAM from 3GB to 16GB.

I have installed Corsair CMZ16GX3M4A1600C9B 16GB (4x4GB) 1600MHz CL9 DDR3.
My System SpecsSystem Spec
17 Mar 2012   #10
nmiah1

Windows 7 Home Premium 64-bit
 
 

Thanks, I will try removing VMware and see if it works.
My System SpecsSystem Spec
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