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Windows 7: BSOD when installing Service Pack 1, also when creating system image

11 Mar 2012   #1
prizmhead

Windows 7 64 bit Home Premium
 
 
BSOD when installing Service Pack 1, also when creating system image

I am running Windows 7 64 bit Home Premium OEM on a Gateway NV78. I keep getting a BSOD when I try to install Service Pack 1, as well as when I try to do a backup/create a system image. I have run sfc /scannow several times and it doesn't find any problems. I have attached the minidump files as well as a system diagnostics report. Please help.


My System SpecsSystem Spec
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11 Mar 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

The crashes, or at least three of them seem to be related to a usb device.
I would unplug all external devices before you try to update next.
Also make sure to completely disable ALL of norton's features for the duration of the upgrade process.
I might even go so far as to remove it and reinstall it after the fact.
As several of the files it's trying to protect right now do in fact get changed during the sp1 update.
My System SpecsSystem Spec
11 Mar 2012   #3
prizmhead

Windows 7 64 bit Home Premium
 
 
Problem solved

Thank you very much Maguscreed. I unplugged all my usb devices and SP 1 installed perfectly. I have been wrestling with this for some time so your help is much appreciated!
My System SpecsSystem Spec
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11 Mar 2012   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Glad to help could you go back to your first post here and mark the thread solved please?
My System SpecsSystem Spec
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 BSOD when installing Service Pack 1, also when creating system image




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