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Windows 7: BSOD from previous months

11 Mar 2012   #1
vietdragon2009

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD from previous months

I've had several BSOD after a clean install of windows 7 home 32 full in attempt to fix a previous BSOD (must have been for a different reason). It can't be a hardware issued because I'm dual-booting xp home 32 oem with no problem, which I didn't do either till after the clean install of 7. I've also ran DLG Diagnostic (Western Digital) and Windows Memory Diagnostic. I've done a selective start-up, updated drivers (which was hard because the motherboard only has drivers up to vista), scanned for viruses in safe mode. The computer (custom) belongs to my church, which is [atleast] 3 years old with no problems till about 6 months ago. The event viewer led to MSE, so I changed it to AVG , now it says something about shadow copies aborted and sxstrace (it didn't produce a minidump for this BSOD so I'll be sure to post it next time).


My System SpecsSystem Spec
.
11 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
14 Mar 2012   #3
vietdragon2009

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
.

14 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Again we need the actual DMPS not text files of their results., Follow the instructions to find and upload them.
My System SpecsSystem Spec
18 Mar 2012   #5
vietdragon2009

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

sorry
My System SpecsSystem Spec
22 Mar 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Security Software:
Code:
avgcsrvx.exe	c:\program files\avg\avg2012\avgcsrvx.exe	336	8	200	1380	3/18/2012 9:21 AM	12.0.0.1786	329.84 KB (337,760 bytes)	8/15/2011 7:21 AM
avgemcx.exe	c:\program files\avg\avg2012\avgemcx.exe	2348	8	200	1380	3/18/2012 9:22 AM	12.0.0.1854	950.84 KB (973,664 bytes)	10/10/2011 7:23 AM
avgidsagent.exe	c:\program files\avg\avg2012\avgidsagent.exe	2176	8	200	1380	3/18/2012 9:22 AM	12.0.0.1855	4.23 MB (4,433,248 bytes)	10/12/2011 7:25 AM
avgnsx.exe	c:\program files\avg\avg2012\avgnsx.exe	2240	8	200	1380	3/18/2012 9:22 AM	12.0.0.1883	1.17 MB (1,229,664 bytes)	11/28/2011 1:19 AM
avgtray.exe	c:\program files\avg\avg2012\avgtray.exe	2636	8	200	1380	3/18/2012 9:22 AM	12.0.0.1912	2.30 MB (2,416,480 bytes)	1/24/2012 5:24 PM
avgwdsvc.exe	c:\program files\avg\avg2012\avgwdsvc.exe	1824	8	200	1380	3/18/2012 9:21 AM	12.0.0.1773	188.26 KB (192,776 bytes)	8/2/2011 7:09 AM

Possible out of date drivers:
Code:
windrvr9	8da00000	8da2d8e0	Sun Jun 17 04:26:25 2007 (46750c51)	0003c174		windrvr9.sys
mcdbus	8ee5c000	8ee78800	Tue Feb 24 03:42:13 2009 (49a3cf05)	0001e53c		mcdbus.sys
ADIHdAud	8ef76000	8efd8000	Thu May 21 02:22:07 2009 (4a150f2f)	0006a671		ADIHdAud.sys
windrvr9.sys appears to be part of TalkSwitch; a telephone driver...
mcdbus.sys
ADIHdAud.sys


Make sure the HD Audio driver (the last driver listed) is updated.


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\vietdragon2009\Windows_NT6_BSOD_jcgriff2\031412-67735-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Machine Name:
Kernel base = 0x82a48000 PsLoadedModuleList = 0x82b914d0
Debug session time: Wed Mar 14 16:10:07.835 2012 (UTC - 6:00)
System Uptime: 0 days 0:01:30.019
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000003, the pool freelist is corrupt.
Arg2: 848342b8, the pool entry being checked.
Arg3: 00000000, the read back flink freelist value (should be the same as 2).
Arg4: 848342b8, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------


BUGCHECK_STR:  0x19_3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82c929a7 to 82b6868c

STACK_TEXT:  
a0083b58 82c929a7 00000001 00000034 61564d43 nt!ExAllocatePoolWithTag+0x682
a0083b80 82c9414c 9edd2d84 a0083c2c 0000002c nt!CmpGetValueKeyFromCache+0x9e
a0083bec 82c932ae a0083c7c a0083c2c a0083c28 nt!CmpFindValueByNameFromCache+0xa2
a0083c60 82c937d6 a153c4f8 00000002 03b2f97c nt!CmQueryValueKey+0x350
a0083d14 82a8621a 0000081c 03b2fa40 00000002 nt!NtQueryValueKey+0x312
a0083d14 77417094 0000081c 03b2fa40 00000002 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
03b2fa10 00000000 00000000 00000000 00000000 0x77417094


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExAllocatePoolWithTag+682
82b6868c cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExAllocatePoolWithTag+682

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ea76eb4

FAILURE_BUCKET_ID:  0x19_3_nt!ExAllocatePoolWithTag+682

BUCKET_ID:  0x19_3_nt!ExAllocatePoolWithTag+682

Followup: MachineOwner
---------
Possible causes are Drivers...


Check for driver conflicts:
  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 203912
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.
My System SpecsSystem Spec
25 Mar 2012   #7
vietdragon2009

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks guys I'll update you if I get another one.
My System SpecsSystem Spec
13 May 2012   #8
vietdragon2009

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

new
My System SpecsSystem Spec
14 May 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problematic Software:
Code:
Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


Your crash appears to be due to a corrupted installation of AVG. Uninstall AVG through Start Menu -> Control Panel -> Uninstall a program. Then Download and install the latest version from AVG Windows 7 Users | Internet Security | Save 20%

It could also mean your network drivers need to be re-installed. You can find the network drivers at Drivers - Download NVIDIA Drivers and in device manager, they are under Network Adapters.

To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
16 May 2012   #10
vietdragon2009

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you I'll try that out.

Hadn't had time to do anything yet. This is just another 1 I got.
My System SpecsSystem Spec
Reply

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