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Windows 7: BSOD while computer is idle.

18 Mar 2012   #11
Mooostache

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by JMH View Post

Symantec is a frequent cause of BSOD's.
Suggest you remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

I'd literally LOVE to get rid of Norton, I did some research on MSE and people said it worked well with Avast, should I install both?


My System SpecsSystem Spec
.
18 Mar 2012   #12
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

The prevailing advice is to use ONE Anti Virus program at a time.
That is what I suggest you do too.
MSE is LESS involved in BSOD's than Avast.
Therefore I would recommend MSE.
My System SpecsSystem Spec
31 Mar 2012   #13
Mooostache

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

So it seems the idle crash problem is gone, but now I just get crashes randomly, most of the time while on Youtube.
More dumps :I.

Also, a couple days ago, I ran Memtest86 for 14 hours, about 9 passes, no errors, I'm pretty confident it's not a RAM issue.
My System SpecsSystem Spec
.

31 Mar 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Possible out of date driver:
Code:
Rt64win7	fffff880`043bb000	fffff880`043ed000	Thu Feb 26 02:04:13 2009 (49a65b0d)	0002eb30		Rt64win7.sys
The above driver is important for internet to work properly. The fact that you are having crashes while doing internet related activities is not surprising. Can you fill out your system specs (System Info - See Your System Specs) so we can help you find an updated driver for your network adapter? The best I can do at the moment is: Rt64win7.sys


Also, please follow the http://www.sevenforums.com/crashes-d...tructions.html again. Some of the files were missing and/or corrupted.
My System SpecsSystem Spec
31 Mar 2012   #15
Mooostache

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

Sorry about that, I've filled in the info the best I could, here's the fixed .zip.
My System SpecsSystem Spec
31 Mar 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

GIGABYTE - Motherboard - Socket AM3 - GA-770T-USB3 (rev. 1.0) -> Downloads -> Driver -> Windows 7 64bit -> Realtek LAN Driver

See if updating that driver resolves the problem. Make sure it is for the correct revision if your board. That link is for revision 1.0; 1.3 can be found through the link on that page.
My System SpecsSystem Spec
31 Mar 2012   #17
Mooostache

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

Alright, all done, I'll get back to you guys in a few days. Thanks!
My System SpecsSystem Spec
31 Mar 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

No problem. Best of luck!
My System SpecsSystem Spec
06 Apr 2012   #19
Mooostache

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

That driver update made a huge difference, but I still managed to get a BSoD while shutting down my PC, I remember it also happened once before, in one of my previous dumps.
Please take another look for me. :I
My System SpecsSystem Spec
06 Apr 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\Mooostache\Windows_NT6_BSOD_jcgriff2\040612-13244-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`0321a000 PsLoadedModuleList = 0xfffff800`0345e650
Debug session time: Fri Apr  6 01:09:16.100 2012 (UTC - 6:00)
System Uptime: 0 days 7:32:11.692
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800105e284, fffff88007b4aab0, 0}

Probably caused by : afd.sys ( afd! ?? ::GFJBLGFE::`string'+c5d7 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800105e284, Address of the instruction which caused the bugcheck
Arg3: fffff88007b4aab0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
afd! ?? ::GFJBLGFE::`string'+c5d7
fffff880`0105e284 488b03          mov     rax,qword ptr [rbx]

CONTEXT:  fffff88007b4aab0 -- (.cxr 0xfffff88007b4aab0)
rax=0000000000000000 rbx=bffffa800a45b270 rcx=fffff88007b4b4c0
rdx=0000000000000000 rsi=fffffa800a45b270 rdi=fffffa800a45b170
rip=fffff8800105e284 rsp=fffff88007b4b490 rbp=00000000ffffffff
 r8=fffff88007b4b4c0  r9=fffff88001053f80 r10=fffffa800a45b2c0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000002
r14=0000000000000001 r15=fffff8a002774b40
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
afd! ?? ::GFJBLGFE::`string'+0xc5d7:
fffff880`0105e284 488b03          mov     rax,qword ptr [rbx] ds:002b:bffffa80`0a45b270=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Steam.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff88001041ef2 to fffff8800105e284

STACK_TEXT:  
fffff880`07b4b490 fffff880`01041ef2 : 00000000`00000000 fffffa80`081ce070 fffffa80`0a45b170 fffff800`032aae96 : afd! ?? ::GFJBLGFE::`string'+0xc5d7
fffff880`07b4b610 fffff800`0359d77f : fffffa80`09fd2e10 fffffa80`0a020b30 00000000`00000000 fffffa80`081ce070 : afd!AfdDispatch+0x42
fffff880`07b4b660 fffff800`0358ceb4 : 00000000`00000000 fffff8a0`02774b40 00000000`00000000 fffff800`032a000c : nt!IopCloseFile+0x11f
fffff880`07b4b6f0 fffff800`0358cc71 : fffff8a0`02774b40 fffff8a0`00000001 fffff8a0`02774b40 00000000`00000002 : nt!ObpDecrementHandleCount+0xb4
fffff880`07b4b770 fffff800`0354cf90 : 00000000`0000054c fffff8a0`02774b40 fffff8a0`0b0d7530 00000000`0000054c : nt!ObpCloseHandleTableEntry+0xb1
fffff880`07b4b800 fffff800`0354ce90 : 00000000`00000404 00000000`00000000 fffffa80`0a020b30 fffff800`0353a411 : nt!ObpCloseHandleProcedure+0x30
fffff880`07b4b840 fffff800`0354d51a : fffff8a0`02903a01 fffff880`07b4bc20 fffffa80`0a020b30 00000000`00000001 : nt!ExSweepHandleTable+0x74
fffff880`07b4b880 fffff800`0356b7d2 : fffff8a0`02903a50 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObKillProcess+0x62
fffff880`07b4b8c0 fffff800`0354ecfd : 00000000`40010004 00000000`00000001 00000000`7efd8000 fffffa80`0a3a0060 : nt!PspExitThread+0x522
fffff880`07b4b9c0 fffff800`032897da : 00000000`002ffd20 00000000`002ff170 00000000`72fd2450 fffff800`032e1cdc : nt!PsExitSpecialApc+0x1d
fffff880`07b4b9f0 fffff800`03289b20 : 00000000`00000246 fffff880`07b4ba70 fffff800`0354ec68 00000000`00000001 : nt!KiDeliverApc+0x2ca
fffff880`07b4ba70 fffff800`03296077 : fffffa80`08ac8e40 00000000`00000000 fffff880`07b4bca0 fffff800`03292987 : nt!KiInitiateUserApc+0x70
fffff880`07b4bbb0 00000000`72fd2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`002ff0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x72fd2e09


FOLLOWUP_IP: 
afd! ?? ::GFJBLGFE::`string'+c5d7
fffff880`0105e284 488b03          mov     rax,qword ptr [rbx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  afd! ?? ::GFJBLGFE::`string'+c5d7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: afd

IMAGE_NAME:  afd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4efa9418

STACK_COMMAND:  .cxr 0xfffff88007b4aab0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_afd!_??_::GFJBLGFE::_string_+c5d7

BUCKET_ID:  X64_0x3B_afd!_??_::GFJBLGFE::_string_+c5d7

Followup: MachineOwner
---------
This was a network related crash again. It appears Steam may have been trying to update at the time of the crash since it is blamed as the process running.

I suspect the driver update only helped a lot rather than completely because remnants of the old driver may remain. Do the following steps.
  1. Download the latest driver as before from GIGABYTE - Motherboard - Socket AM3 - GA-770T-USB3 (rev. 1.0) -> Downloads -> Driver -> Windows 7 64bit -> Realtek LAN Driver
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Network adapters
  7. Right click the Realtek Ethernet driver
  8. Click Uninstall (do not hit OK yet in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in the box to delete driver software for this device
  10. Hit OK
  11. Restart your computer if asked to do so; otherwise, do not restart.
  12. Install the latest driver that you downloaded earlier.
Alternatively:
  1. Login as an adminstrative user.
  2. Download the latest driver as before from GIGABYTE - Motherboard - Socket AM3 - GA-770T-USB3 (rev. 1.0) -> Downloads -> Driver -> Windows 7 64bit -> Realtek LAN Driver
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Network adapters
  8. Right click the Realtek Ethernet driver
  9. Click Uninstall (do not hit OK yet in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in the box to delete driver software for this device
  11. Hit OK
  12. Restart your computer if asked to do so; otherwise, do not restart.
  13. Install the latest driver that you downloaded earlier.
My System SpecsSystem Spec
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 BSOD while computer is idle.




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