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Windows 7: Windows 7 BSOD 0x0000003D

12 Mar 2012   #1
Mbox

windows 7 home premium x64
 
 
Windows 7 BSOD 0x0000003D

Hi, i have been getting random bsods for a couple of months now. It might happen once a day or once every couple of days while i am on the internet or not doing anything really. I noticed it happens most frequently if i am playing a video game though. I have attached the dmp files hoping for a solution.


My System SpecsSystem Spec
.
12 Mar 2012   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi


Update the software\driver for your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.



Realtek



Finish with this step and post back with results\news.
My System SpecsSystem Spec
12 Mar 2012   #3
Mbox

windows 7 home premium x64
 
 

Quote   Quote: Originally Posted by panais View Post
Hi


Update the software\driver for your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.



Realtek



Finish with this step and post back with results\news.


how do i go about doing this?
My System SpecsSystem Spec
.

12 Mar 2012   #4
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

In addition, you'll want to take a look at your memory, I did see a number of bits missing in a referenced address that caused the crash. I cannot ascertain when the problem originated or where, but can often be from memory problems.

First, run Memtest86+ as instructed here. Do so for at least 7 passes on your RAM. Then, follow up with running Prime95 on Torture Test with Blend overnight. If you see any errors from Memtest, it's most likely a memory problem. If you see any errors from Prime95, it's most likely a CPU problem. If you see errors from both, it can very well be a CPU problem, a motherboard, or power supply problem.

Note that this does not negate panais' observation. I did see in the faulting thread that the stack for it involved your network drivers. You will want to work on updating them as previously prescribed. Also, you may wanna do the same for your HD Audio drivers as well. These most likely are incorporated in your motherboard drivers so make sure to update those from the appropriate website (Gigabyte). Don't forget the BIOS, too.

EDIT: Your best option for both the Realtek drivers and the rest of them is to go to the Gigabyte website, go to the drivers specifically for your motherboard, and then download them and install them. Sometimes it's best to uninstall them by going to Programs and Features from your Start menu and then installing them.

Btw, is this an OEM computer (Dell, HP, etc.)? From the information it doesn't seem like it.
My System SpecsSystem Spec
12 Mar 2012   #5
Mbox

windows 7 home premium x64
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
In addition, you'll want to take a look at your memory, I did see a number of bits missing in a referenced address that caused the crash. I cannot ascertain when the problem originated or where, but can often be from memory problems.

First, run Memtest86+ as instructed here. Do so for at least 7 passes on your RAM. Then, follow up with running Prime95 on Torture Test with Blend overnight. If you see any errors from Memtest, it's most likely a memory problem. If you see any errors from Prime95, it's most likely a CPU problem. If you see errors from both, it can very well be a CPU problem, a motherboard, or power supply problem.

Note that this does not negate panais' observation. I did see in the faulting thread that the stack for it involved your network drivers. You will want to work on updating them as previously prescribed. Also, you may wanna do the same for your HD Audio drivers as well. These most likely are incorporated in your motherboard drivers so make sure to update those from the appropriate website (Gigabyte). Don't forget the BIOS, too.

EDIT: Your best option for both the Realtek drivers and the rest of them is to go to the Gigabyte website, go to the drivers specifically for your motherboard, and then download them and install them. Sometimes it's best to uninstall them by going to Programs and Features from your Start menu and then installing them.

Btw, is this an OEM computer (Dell, HP, etc.)? From the information it doesn't seem like it.
I put the computer together myself about a year ago.
My System SpecsSystem Spec
15 Mar 2012   #6
Mbox

windows 7 home premium x64
 
 

Had another one happen today, although it wasn't a blue screen my computer just froze and was unresponsive until i restarted. I have attached the dmp file.
My System SpecsSystem Spec
15 Mar 2012   #7
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

If it wasn't a bluescreen and it was unresponsive, then how did you provide a crashdump? The one you attached is dated from Feb 1.

Have you checked your memory and your CPU with the aforementioned hardware tests? Have you updated all the drivers recommended by both panais and I?
My System SpecsSystem Spec
18 Mar 2012   #8
Mbox

windows 7 home premium x64
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
If it wasn't a bluescreen and it was unresponsive, then how did you provide a crashdump? The one you attached is dated from Feb 1.

Have you checked your memory and your CPU with the aforementioned hardware tests? Have you updated all the drivers recommended by both panais and I?
the hardware tests didn't show anything wrong. As for the realtek driver, i have no idea which one to download on their website
My System SpecsSystem Spec
19 Mar 2012   #9
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

On the realtek website? You should grab them from the motherboard manufacturer's website, specifically for the motherboard installed in your system. You'll want to install pretty much everything that involves your motherboard (chipset drivers, BIOS, etc.) from that site, besides the utilities and software that comes with it. They are notorious for their bugs and so you'll want to stay away from them. Only drivers and BIOS are recommended.
My System SpecsSystem Spec
20 Mar 2012   #10
Mbox

windows 7 home premium x64
 
 

Had another bsod today. I already downloaded everything from the manufacturer's site. This one bsod happened really fast before my computer restarted and a dmp file wasn't made for some reason. .
I am beginning to wonder if this could be caused by overheating? the crashing and bsods only happen if i am playing a video game for a couple of hours.
My System SpecsSystem Spec
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