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Windows 7: BSOD playing Mass Effect 3

12 Mar 2012   #1

Windows 7
 
 
BSOD playing Mass Effect 3

Hello . I have this problem everytime i get out of a game.When i press exit game i get a blue screen. This is the error:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C00C07A0
BCP2: 0000000000000000
BCP3: FFFFF960006DDC51
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031212-16692-01.dmp
C:\Users\Vlad\AppData\Local\Temp\WER-24850-0.sysdata.xml

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Plz help me!!!

I get the error when exiting mass effect , assassins creed , resident evil 5, etc...

This is the dmp file
http://www.************/file/TPLBFuw1...2-16692-01.dmp

My System SpecsSystem Spec
12 Mar 2012   #2

Win 8 Release candidate 8400
 
 

Link is unreachable atm. Why not upload it here?
My System SpecsSystem Spec
12 Mar 2012   #3

Windows 7
 
 

ok i'm new here.can you tell me how(where) to upload here. it says invalid file when i try to upload here.
My System SpecsSystem Spec
.


12 Mar 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hoffa1982 View Post
ok i'm new here.can you tell me how(where) to upload here. it says invalid file when i try to upload here.
Related to cdd.dll (an OS file). Please run a system file check and post the results

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
My System SpecsSystem Spec
12 Mar 2012   #5

Windows 7
 
 

ok i did the test but nothing came up.i have installed the os 1 week ago.
My System SpecsSystem Spec
12 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hoffa1982 View Post
ok i did the test but nothing came up.i have installed the os 1 week ago.
In that test the last line says did not find any violations, thats a good and a bad thing.

Are you overclocking by chance?
My System SpecsSystem Spec
12 Mar 2012   #7

Windows 7
 
 

No.Never overclock.In vista i didn't had this kind of problems.I had windows 7 installed before this one for about 1 year and never had this problem.What can i do? the memory tests are ok , the HDD too.Once again the problem is only when i am exiting video games, the rest the os is funtionally.
My System SpecsSystem Spec
12 Mar 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hoffa1982 View Post
No.Never overclock.In vista i didn't had this kind of problems.I had windows 7 installed before this one for about 1 year and never had this problem.What can i do? the memory tests are ok , the HDD too.
Next is driver verifier



Please run this test to find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
12 Mar 2012   #9

Windows 7
 
 

ok i got the crash but i don't know where is the dump file for that.if you please help.
My System SpecsSystem Spec
12 Mar 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hoffa1982 View Post
ok i got the crash but i don't know where is the dump file for that.if you please help.


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
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 BSOD playing Mass Effect 3





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