Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I have a very unfortunate issue(crash)

12 Mar 2012   #1
Sato0

Windows 7 32 bit
 
 
I have a very unfortunate issue(crash)

My computer was getting bsods a few seconds after i logged in but not in safe mode due to a problem with iastor.sys. I tried doing some troubleshooting myself by stopping some processes and applications that weren't running in safe mode from starting in normal mode but I think that I may have stopped an important process or application from starting. Now I can't even get to the login screen, it automatically asks me to do startup repair or start normally; starting normally will just bring me back to that. The start up repair tells me that I cannot repair my computer automatically and:
ProblemEventName: StartUpRepairOffline
Problem signature 01 and 02: 6.1.7600.16385
Problem Signature 03: Unknown
Problem Signature 04: 21200372
Problem Signature
05: AutoFailover
06: 5
07: 0x8e
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

The diagnosis repair said that the root cause is: bugcheck 8e. parameters = 0x0000005, 0x8364db40, 0xb390176c, 0x0

Also, before the crashes I used a program called UnHack Me as an anti-rootkit for a variant of the google redirect virus(all requests to google were actually sent to something else(though it was masked with actual google) and search results were referral links for the virus owner) I had(which btw msse and norton didn't detect). UnHack Me also ran a few registry tests which might have caused problems. When I try to do a system restore I get an error(for all of the points): 0x800700b7. The startup repair command pompt also gives me problems:
sfc /scannow
Beginning system scan. This will take some time.
There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.

chkdsk /r
The type of file system is NTFS.
Cannot lock current drive.
Windows cannot run disk checking on this volume because it is write protected.

The memory check also failed.

Also my specs are Windows 7 on a Dell Vostro Laptop, intel core duo processor.

I think that I provided a good amount of information,
Please help if you can


My System SpecsSystem Spec
.
12 Mar 2012   #2
Sato0

Windows 7 32 bit
 
 

I also get a bsod for about half a second while windows is starting(with the glowing windows) but it doesn't have an error code... Then my computer restarts.

Model: Vostro v13
My System SpecsSystem Spec
13 Mar 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Is this thread solved as indicated, or do you still need help? I would be glad to provide any assistance that might be needed.

If it is solved, would you mind posting the steps that solved it?
My System SpecsSystem Spec
.

13 Mar 2012   #4
Sato0

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Is this thread solved as indicated, or do you still need help? I would be glad to provide any assistance that might be needed.

If it is solved, would you mind posting the steps that solved it?
This is not solved, the status was an accident.
I restored my computer to the factory image and it couldn't begin the installation process, after having more half-second bsods at first.
My System SpecsSystem Spec
13 Mar 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Clear the CMOS and reset your hardware/software connections for the BIOS:
  1. Go into your BIOS and load default settings to clear the CMOS memory.
  2. Save Settings and exit the BIOS.
  3. Shut down and turn off the computer.
  4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  5. Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
  6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
  7. Turn it on to reinitialize the software connections between the BIOS and hardware.

Let us know if you are then able to do the factory image recovery.
My System SpecsSystem Spec
13 Mar 2012   #6
Sato0

Windows 7 32 bit
 
 

My laptop doesn't seem to have a removable battery.
My System SpecsSystem Spec
13 Mar 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

The battery is removable, but it requires taking the computer apart (I do not recommend this). Do you happen to have the recovery discs for the system? You should have made these the first time you turned the computer on after you bought it.
My System SpecsSystem Spec
13 Mar 2012   #8
Sato0

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
The battery is removable, but it requires taking the computer apart (I do not recommend this). Do you happen to have the recovery discs for the system? You should have made these the first time you turned the computer on after you bought it.
I don't believe that I have any recovery disks(unless you're talking about the OS disk).
My System SpecsSystem Spec
13 Mar 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

The OS disc would work. You could also use a repair disc if you did not have an OS disc. You need to get to the Recovery Environment (RE) where Startup Repair is listed. In the RE, open the command prompt.
  1. Type
    diskpart
    and let Diskpart load.
  2. Type
    list disk
    and find the disk number corresponding the disk that your Windows system is on. It should be the only disk with a size attributed to it in a laptop.
  3. Then type
    select disk 0
    assuming your disk number is 0 (mine is).
  4. Now type
    list partition
    and make a note of which partition contains the operating system files (if you know what size your Windows partition is). Also make a note of whether there is a system reserved partition, usually with 100 or 200 MB in size. This is very important to get correct, so if you are not sure, ask us.
  5. If you have a system reserved partition with a size in the 100-200 MB range, choose that partition. Otherwise, choose the partition containing the Windows files.
  6. Type
    select partition 1
    assuming the partition containing the appropriate files is partition 1.
  7. Type
    active
    to mark that partition as active. This signifies that this partition which contains the boot/operating system files is now active.

Now try running startup repair three times with a reboot between each. Startup Repair - Run 3 Separate Times
My System SpecsSystem Spec
13 Mar 2012   #10
Sato0

Windows 7 32 bit
 
 

Is it necessary to do this from a disk(OS/repair) or can I use the startup repair that I see?(as I'd have to go out and buy an external disk drive)
My System SpecsSystem Spec
Reply

 I have a very unfortunate issue(crash)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Re-used family pack activation issue following disk crash
I bought and used all three licenses of a 3 pack Windows 7 Home Premium set. One of the computers had a hard drive crash so I've rebuilt it and used the 3 pack disk again. Unsurprisingly the activation thinks that it's not a valid copy. Is there a way round this or do I have to buy it again? It...
Windows Updates & Activation
Help troubleshooting power/crash issue
Hi, I've built around 15 machines in my life time and can usually troubleshoot them no problem, but my current, main machine is giving me trouble. I'm not sure where to start with troubleshooting and am looking for suggestions. Due to a variety of issues which all appeared at the same...
General Discussion
Crash during gaming? Poss graphics card issue.
Hi all, I've been playing Football Manager 2012 and seem to get a recurrent crash whereby the screen goes either white with pinstripes or black with tan pinstripes. The other day it went black with a few large pixels (through which I could see the gamescreen). Interstingly enough it then went...
Drivers
Crash issue with IE9
I have recently purchsed a new samsung pc but when I have multiple windows open on IE9 the computer from time to time randomly goes to a blue screen. Is there an issue here?
Browsers & Mail
Crash/Restart, Possible Graphics Card Issue?
Hi Guys, I wonder if anyone could help me. Recently I've been having issues with my computer randomly crashing or restarting. There's no blue screen as such it just seems to restart. The Action Centre claims there's a problem with my Graphics card but can't seem to find solutions. I've...
BSOD Help and Support
Unfortunate place names
Here is a list of places with unfortunate, and in some cases, embarrassing names. If you know of any more, then please feel free to add them (clean ones, please). ;) Cockington, Devon Nob End, Lancashire Twat, Orkney Thong, Kent Pratts Bottom, near Orpington in Kent Crapstone, Devon...
Chillout Room


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App