I have a very unfortunate issue(crash)

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  1. Posts : 33
    Windows 7 32 bit
       #1

    I have a very unfortunate issue(crash)


    My computer was getting bsods a few seconds after i logged in but not in safe mode due to a problem with iastor.sys. I tried doing some troubleshooting myself by stopping some processes and applications that weren't running in safe mode from starting in normal mode but I think that I may have stopped an important process or application from starting. Now I can't even get to the login screen, it automatically asks me to do startup repair or start normally; starting normally will just bring me back to that. The start up repair tells me that I cannot repair my computer automatically and:
    ProblemEventName: StartUpRepairOffline
    Problem signature 01 and 02: 6.1.7600.16385
    Problem Signature 03: Unknown
    Problem Signature 04: 21200372
    Problem Signature
    05: AutoFailover
    06: 5
    07: 0x8e
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    The diagnosis repair said that the root cause is: bugcheck 8e. parameters = 0x0000005, 0x8364db40, 0xb390176c, 0x0

    Also, before the crashes I used a program called UnHack Me as an anti-rootkit for a variant of the google redirect virus(all requests to google were actually sent to something else(though it was masked with actual google) and search results were referral links for the virus owner) I had(which btw msse and norton didn't detect). UnHack Me also ran a few registry tests which might have caused problems. When I try to do a system restore I get an error(for all of the points): 0x800700b7. The startup repair command pompt also gives me problems:
    sfc /scannow
    Beginning system scan. This will take some time.
    There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.

    chkdsk /r
    The type of file system is NTFS.
    Cannot lock current drive.
    Windows cannot run disk checking on this volume because it is write protected.

    The memory check also failed.

    Also my specs are Windows 7 on a Dell Vostro Laptop, intel core duo processor.

    I think that I provided a good amount of information,
    Please help if you can
      My Computer


  2. Posts : 33
    Windows 7 32 bit
    Thread Starter
       #2

    I also get a bsod for about half a second while windows is starting(with the glowing windows) but it doesn't have an error code... Then my computer restarts.

    Model: Vostro v13
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #3

    Is this thread solved as indicated, or do you still need help? I would be glad to provide any assistance that might be needed.

    If it is solved, would you mind posting the steps that solved it?
      My Computer


  4. Posts : 33
    Windows 7 32 bit
    Thread Starter
       #4

    writhziden said:
    Is this thread solved as indicated, or do you still need help? I would be glad to provide any assistance that might be needed.

    If it is solved, would you mind posting the steps that solved it?
    This is not solved, the status was an accident.
    I restored my computer to the factory image and it couldn't begin the installation process, after having more half-second bsods at first.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    Clear the CMOS and reset your hardware/software connections for the BIOS:
    1. Go into your BIOS and load default settings to clear the CMOS memory.
    2. Save Settings and exit the BIOS.
    3. Shut down and turn off the computer.
    4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    5. Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
    6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
    7. Turn it on to reinitialize the software connections between the BIOS and hardware.


    Let us know if you are then able to do the factory image recovery.
      My Computer


  6. Posts : 33
    Windows 7 32 bit
    Thread Starter
       #6

    My laptop doesn't seem to have a removable battery.
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #7

    The battery is removable, but it requires taking the computer apart (I do not recommend this). Do you happen to have the recovery discs for the system? You should have made these the first time you turned the computer on after you bought it.
      My Computer


  8. Posts : 33
    Windows 7 32 bit
    Thread Starter
       #8

    writhziden said:
    The battery is removable, but it requires taking the computer apart (I do not recommend this). Do you happen to have the recovery discs for the system? You should have made these the first time you turned the computer on after you bought it.
    I don't believe that I have any recovery disks(unless you're talking about the OS disk).
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    The OS disc would work. You could also use a repair disc if you did not have an OS disc. You need to get to the Recovery Environment (RE) where Startup Repair is listed. In the RE, open the command prompt.
    1. Type
      diskpart
      and let Diskpart load.
    2. Type
      list disk
      and find the disk number corresponding the disk that your Windows system is on. It should be the only disk with a size attributed to it in a laptop.
    3. Then type
      select disk 0
      assuming your disk number is 0 (mine is).
    4. Now type
      list partition
      and make a note of which partition contains the operating system files (if you know what size your Windows partition is). Also make a note of whether there is a system reserved partition, usually with 100 or 200 MB in size. This is very important to get correct, so if you are not sure, ask us.
    5. If you have a system reserved partition with a size in the 100-200 MB range, choose that partition. Otherwise, choose the partition containing the Windows files.
    6. Type
      select partition 1
      assuming the partition containing the appropriate files is partition 1.
    7. Type
      active
      to mark that partition as active. This signifies that this partition which contains the boot/operating system files is now active.


    Now try running startup repair three times with a reboot between each. Startup Repair - Run 3 Separate Times
      My Computer


  10. Posts : 33
    Windows 7 32 bit
    Thread Starter
       #10

    Is it necessary to do this from a disk(OS/repair) or can I use the startup repair that I see?(as I'd have to go out and buy an external disk drive)
      My Computer


 
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