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Windows 7: Hello bluescreen

13 Mar 2012   #1
tehnub

win 7 64
 
 
Hello bluescreen

Bleuscreen when exiting games...counterstrike/diablo blabla (but not always..sometimes i get bluescreen..sometimes no)
Laptop acer 7741g i5 480M 2.66ghz amd radeon hd6550m 4gb ddr3 - i have it 7-8 months ago
hard-disk its new (cuz the original crushed)
i've reinstalled windows 3 times but same thing..blue screen :|


My System SpecsSystem Spec
.
13 Mar 2012   #2
tehnub

win 7 64
 
 

here is the .rar file
My System SpecsSystem Spec
16 Mar 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Antivirus Software:
Code:
avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	380	8	200	1380	3/13/2012 11:03 PM	12.0.0.1786	507.34 KB (519,520 bytes)	8/15/2011 5:21 PM
avgemca.exe	c:\program files (x86)\avg\avg2012\avgemca.exe	2240	8	200	1380	3/13/2012 11:03 PM	12.0.0.1854	1.52 MB (1,593,696 bytes)	10/10/2011 5:23 PM
avgidsagent.exe	c:\program files (x86)\avg\avg2012\avgidsagent.exe	2648	8	200	1380	3/13/2012 11:03 PM	12.0.0.1855	4.23 MB (4,433,248 bytes)	10/12/2011 5:25 PM
avgnsa.exe	c:\program files (x86)\avg\avg2012\avgnsa.exe	2220	8	200	1380	3/13/2012 11:03 PM	12.0.0.1883	1.90 MB (1,987,424 bytes)	11/28/2011 11:19 AM
avgtray.exe	c:\program files (x86)\avg\avg2012\avgtray.exe	3504	8	200	1380	3/13/2012 11:04 PM	12.0.0.1912	2.30 MB (2,416,480 bytes)	1/24/2012 5:24 PM
avgwdsvc.exe	c:\program files (x86)\avg\avg2012\avgwdsvc.exe	1948	8	200	1380	3/13/2012 11:03 PM	12.0.0.1773	188.26 KB (192,776 bytes)	8/2/2011 5:09 PM
avgrsa.exe	c:\progra~2\avg\avg2012\avgrsa.exe	348	8	200	1380	3/13/2012 11:03 PM	12.0.0.1806	1.31 MB (1,370,464 bytes)	9/9/2011 7:53 AM

Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\tehnub\Windows_NT6_BSOD_jcgriff2\031312-26395-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02c14000 PsLoadedModuleList = 0xfffff800`02e51e70 Debug session time: Tue Mar 13 15:02:45.911 2012 (UTC - 6:00) System Uptime: 0 days 2:21:39.456 Loading Kernel Symbols ............................................................... ................................................................ ............................ Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffff900c22c27a0, 0, fffff960006cdc51, 0} Could not read faulting driver name Probably caused by : cdd.dll ( cdd!CddBitmapHw::Release+31 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: fffff900c22c27a0, memory referenced. Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. Arg3: fffff960006cdc51, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000000, (reserved) Debugging Details: ------------------ Could not read faulting driver name READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebc0e0 fffff900c22c27a0 FAULTING_IP: cdd!CddBitmapHw::Release+31 fffff960`006cdc51 483b9080070000 cmp rdx,qword ptr [rax+780h] MM_INTERNAL_CODE: 0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: hl.exe CURRENT_IRQL: 0 TRAP_FRAME: fffff8800b4a56b0 -- (.trap 0xfffff8800b4a56b0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffff900c22c2020 rbx=0000000000000000 rcx=fffff900c1ec9030 rdx=fffffa8004b8f580 rsi=0000000000000000 rdi=0000000000000000 rip=fffff960006cdc51 rsp=fffff8800b4a5840 rbp=0000000000000001 r8=0000000000000000 r9=0000000000000000 r10=0000000000004257 r11=fffff8800b4a5860 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc cdd!CddBitmapHw::Release+0x31: fffff960`006cdc51 483b9080070000 cmp rdx,qword ptr [rax+780h] ds:0005:fffff900`c22c27a0=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002d04df4 to fffff80002c845c0 STACK_TEXT: fffff880`0b4a5548 fffff800`02d04df4 : 00000000`00000050 fffff900`c22c27a0 00000000`00000000 fffff880`0b4a56b0 : nt!KeBugCheckEx fffff880`0b4a5550 fffff800`02c826ae : 00000000`00000000 fffff900`c00bf010 00000000`00000000 fffff900`c23e4010 : nt! ?? ::FNODOBFM::`string'+0x426f7 fffff880`0b4a56b0 fffff960`006cdc51 : 00000000`00000000 000010b4`00000000 0000161d`0b4a58e8 fffff900`c23e4010 : nt!KiPageFault+0x16e fffff880`0b4a5840 fffff960`00116538 : 00000000`00000001 fffff900`c00bf010 00000000`00000001 fffff900`c223d260 : cdd!CddBitmapHw::Release+0x31 fffff880`0b4a5880 fffff960`0011e8c1 : 00000000`00000000 00000000`00000001 fffff900`c223d260 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x358 fffff880`0b4a59d0 fffff960`00115ddc : 00000000`000010b4 00000000`00000000 fffff900`c244b6a0 fffff960`00000000 : win32k!NtGdiCloseProcess+0x2c9 fffff880`0b4a5a30 fffff960`00115523 : fffffa80`05edfe00 00000000`00000001 fffffa80`04b8f580 00000000`00000018 : win32k!GdiProcessCallout+0x200 fffff880`0b4a5ab0 fffff800`02f666bd : fffffa80`05edfe60 00000000`00000000 00000000`00000000 fffffa80`04b8f580 : win32k!W32pProcessCallout+0x6b fffff880`0b4a5ae0 fffff800`02f3e35b : 00000000`00000000 00000000`00000001 fffffa80`04254b00 00000000`00000000 : nt!PspExitThread+0x561 fffff880`0b4a5ba0 fffff800`02c83813 : fffffa80`04254b30 fffff880`00000000 00000000`00000001 fffffa80`04b8f580 : nt!NtTerminateProcess+0x25b fffff880`0b4a5c20 00000000`775bf97a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0008e308 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775bf97a STACK_COMMAND: kb FOLLOWUP_IP: cdd!CddBitmapHw::Release+31 fffff960`006cdc51 483b9080070000 cmp rdx,qword ptr [rax+780h] SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: cdd!CddBitmapHw::Release+31 FOLLOWUP_NAME: MachineOwner MODULE_NAME: cdd IMAGE_NAME: cdd.dll DEBUG_FLR_IMAGE_TIMESTAMP: 4d3fbfc6 FAILURE_BUCKET_ID: X64_0x50_cdd!CddBitmapHw::Release+31 BUCKET_ID: X64_0x50_cdd!CddBitmapHw::Release+31 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\tehnub\Windows_NT6_BSOD_jcgriff2\031312-23197-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02c5a000 PsLoadedModuleList = 0xfffff800`02e97e70 Debug session time: Mon Mar 12 20:49:03.932 2012 (UTC - 6:00) System Uptime: 0 days 9:51:28.524 Loading Kernel Symbols ............................................................... ................................................................ ............................ Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80002c9477e, fffff8800aa3be40, 0} Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002c9477e, Address of the instruction which caused the bugcheck Arg3: fffff8800aa3be40, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 fffff800`02c9477e f00fba3100 lock btr dword ptr [rcx],0 CONTEXT: fffff8800aa3be40 -- (.cxr 0xfffff8800aa3be40) rax=fffffa8004164b60 rbx=0000000000000000 rcx=0000000000000000 rdx=fffffa8004164b60 rsi=00000000ffffffff rdi=fffffa8004164b60 rip=fffff80002c9477e rsp=fffff8800aa3c810 rbp=0000000000000001 r8=0000000000000000 r9=0000000000000000 r10=0000000000000081 r11=fffff8800aa3c860 r12=0000000000000000 r13=0000000000000001 r14=0000000000000000 r15=fffff900c078f370 iopl=0 nv up ei ng nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282 nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26: fffff800`02c9477e f00fba3100 lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: Diablo III.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002c9477e STACK_TEXT: fffff880`0aa3c810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26 FOLLOWUP_IP: nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 fffff800`02c9477e f00fba3100 lock btr dword ptr [rcx],0 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aa44 STACK_COMMAND: .cxr 0xfffff8800aa3be40 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 BUCKET_ID: X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 Followup: MachineOwner ---------
  1. Possible causes are Memory problems... Graphics card memory problems... BIOS... Corrupted hard disk file system... Corrupted System Files... Missing Windows Updates... Antivirus Software... Drivers...
  2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...

Thanks to Dave76 for help understanding possible causes.


We will start with the common problems first (see bold possible causes). Do the following steps and test by doing your normal routine after each step to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.

If you can do your normal routine for a few weeks without a crash, and your crashes are usually more frequent than that, then the problem is likely solved.
My System SpecsSystem Spec
.

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 Hello bluescreen




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