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Windows 7: Computer Crashing Randomly After Update

19 Mar 2012   #11
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DJJay View Post
Should I remove the program? How do I completely remove all of the drivers so there is no trace of them?

The program I do have installed is Roxio DE. I don't have Sonic.

I can put other CD burning software on this computer.
I would remove them.

You do have sonic

Sure there are many good burning software apps on the market.


My System SpecsSystem Spec
.
20 Mar 2012   #12
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Let the computer sit overnight and the computer restarted numerous times. Blue Screen errors only seem to happen when the computer is unattended. It does not happen when I am working on it all day long.

This is frustrating.
My System SpecsSystem Spec
20 Mar 2012   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DJJay View Post
Let the computer sit overnight and the computer restarted numerous times. Blue Screen errors only seem to happen when the computer is unattended. It does not happen when I am working on it all day long.

This is frustrating.
We still need the DMPS

Please go to start>cmd>right click and run as admin> powercfg /a and tell us what sleep modes are supported.
My System SpecsSystem Spec
.

20 Mar 2012   #14
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

The following sleep states are available: Standby (S1 S3) Hibernate Hybrid Sleep
The following sleep states are not available: Standby (S2)

This morrning I uninstalled all Roxio Programs completely and removed any Roxio folders from the registry. Same with Sonic (I found Drag to Disc in the registry)

Here are last nights dumps.
My System SpecsSystem Spec
20 Mar 2012   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DJJay View Post
The following sleep states are available: Standby (S1 S3) Hibernate Hybrid Sleep
The following sleep states are not available: Standby (S2)

This morrning I uninstalled all Roxio Programs completely and removed any Roxio folders from the registry. Same with Sonic (I found Drag to Disc in the registry)

Here are last nights dumps.

Um no you havent. The most recent DMP still has Sonic solutions from 2007 installed and loaded. It is a known problem. See pic
My System SpecsSystem Spec
20 Mar 2012   #16
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

The dumps were before I uninstalled anything. I did the uninstalls today 3/20/12.
Should I delete the drivers directly from the driver folder?
I will also check the registry for any more sonic entries.
My System SpecsSystem Spec
20 Mar 2012   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DJJay View Post
The dumps were before I uninstalled anything. I did the uninstalls today 3/20/12.
Should I delete the drivers directly from the driver folder?
I will also check the registry for any more sonic entries.
No I wouldnt delete them. That will still leave registry entries. See if they have an un-install tool
My System SpecsSystem Spec
20 Mar 2012   #18
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

No uninstall tool for the Sonic drivers.
They do not show up in Device Manager (even after enabling "show hidden files"
I searched the registry and found no more sonic drag to disc or dla entries.
The drivers are still present even after a registry clean.
My System SpecsSystem Spec
20 Mar 2012   #19
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DJJay View Post
No uninstall tool for the Sonic drivers.
They do not show up in Device Manager (even after enabling "show hidden files"
I searched the registry and found no more sonic drag to disc or dla entries.
The drivers are still present even after a registry clean.
Rename them to *.bak so they cant load.
My System SpecsSystem Spec
20 Mar 2012   #20
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I did what you recommended. I will find out if there are any other crashes overnight.
Will update you in the morning.

Thank you again for all of your help and advice.
My System SpecsSystem Spec
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