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Windows 7: Computer Crashing Randomly After Update

28 Mar 2012   #41
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\DJJay\032812-25350-01\032812-25350-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.x86fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0x82a13000 PsLoadedModuleList = 0x82b5c4d0
Debug session time: Wed Mar 28 10:57:00.970 2012 (UTC - 6:00)
System Uptime: 0 days 4:32:34.640
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
...........
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: 00000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: c000009d, error status (normally i/o status code)
Arg3: 8671c9d4, current process (virtual address for lock type 3, or PTE)
Arg4: 00000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  SYSTEM

CURRENT_IRQL:  1

LAST_CONTROL_TRANSFER:  from 82a47abb to 82a87b5c

STACK_TEXT:  
8b143c04 82a47abb 8671c998 8671c9a0 00000000 nt!MiWriteComplete+0x22d
8b143c24 82ac4746 858d6e68 8b143c50 8b143c5c nt!IopCompletePageWrite+0x4d
8b143c74 82a91685 00000000 00000000 00000000 nt!KiDeliverApc+0x111
8b143cb8 82a904c7 84cd50e0 84cd5020 82b5ba30 nt!KiSwapThread+0x24e
8b143ce0 82abc27b 84cd5020 84cd50e0 00000000 nt!KiCommitThreadWait+0x1df
8b143d24 82a45f03 00000000 00000000 84cd5020 nt!KeWaitForGate+0x158
8b143d50 82c1c022 00000000 ae3abc2a 00000000 nt!MiModifiedPageWriter+0x39
8b143d90 82ac4219 82a45eca 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiWriteComplete+22d
82a87b5c cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiWriteComplete+22d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4ec79850

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0x7a_c000009d_nt!MiWriteComplete+22d

BUCKET_ID:  0x7a_c000009d_nt!MiWriteComplete+22d

Followup: MachineOwner
---------
Quote:
0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
from Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR

Please fill out your system specs by following System Info - See Your System Specs


My System SpecsSystem Spec
.
29 Mar 2012   #42
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Loaded System Specs.
My System SpecsSystem Spec
29 Mar 2012   #43
writhziden

Windows 7 Home Premium 64 Bit
 
 

Drivers and Downloads | Dell [United States] Dell Desktop Optiplex 330

You will want to install the the Intel Matrix Storage Manager driver for Windows 7.
My System SpecsSystem Spec
.

30 Mar 2012   #44
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I installed the Storage Manager as per your recommendation
Was this showing as an error and was this causing the problem?
It reinstalled my DVD and an ST device.

I shut down the computer overnight and I did not recieve any BSOD so far today.

BTW, I have disabled sleep mode thinking this may have triggered the problem since it only happens while computer is unattended.
Could this help?
My System SpecsSystem Spec
30 Mar 2012   #45
writhziden

Windows 7 Home Premium 64 Bit
 
 

The crashes were showing a possible hard disk controller problem. That driver is for the hard disk controller. That is why I recommended updating it or re-installing it. It's possible your driver was either out of date or corrupted.

As for disabling sleep, only time will tell if it helped. If it helps right now, we will not know if it was the sleep disabling step or the controller driver update that resolved the problem. You may need to do some testing with sleep disabled and then with it enabled and see whether it has an effect.
My System SpecsSystem Spec
30 Mar 2012   #46
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have not left the computer unattended for a while. I will try later or over the weekend to see if the crashes cease.

Hope this solves the problems.... (keeping fingers crossed)
My System SpecsSystem Spec
03 Apr 2012   #47
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

So far so good. No crashes reported. I have shut the computer over the weekend and it is turned on 1 hour before I arrive to allow network access.

OK this week... let's hope for the best.
My System SpecsSystem Spec
03 Apr 2012   #48
writhziden

Windows 7 Home Premium 64 Bit
 
 

Hoping for the best! See how things go for a few days or a week and post back again.
My System SpecsSystem Spec
11 Apr 2012   #49
DJJay

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Computer idled for 3 to 4 hours today and no crashes.

It has not crashed at all in ver a week. I am hoping this problem is solved.

Thanks for all of your help.
I will mark this as solved and if there are any problems I will repost.
My System SpecsSystem Spec
11 Apr 2012   #50
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you had a chance to test with sleep enabled, as well? I remember you had turned it off and were going to test with it enabled and disabled and see if it had an effect on the system stability.
My System SpecsSystem Spec
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