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Windows 7: BSOD General computer use (90% it's INTERRUPT_EXEPTION_NOT_HANDLED)

16 Mar 2012   #1
monnier

Win 7 Ultimate x64
 
 
BSOD General computer use (90% it's INTERRUPT_EXEPTION_NOT_HANDLED)

This is possibly a driver issue but I would be happy if anyone could give additional info.

I've started to get random blue screens (yesterday) and they can be everything from a few minutes in between to several hours. If anyone got anything useful out of the dumps I'd appreciate any help given


If you need anything else I'll try to give it to you

//Mikael


My System SpecsSystem Spec
.
16 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Yours is dated 2005.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).



* SPTD.SYS

Quote:
This is another large cause used by daemon tools and alcohol120

Remove any CD visualization programs such as Daemon Tools and Alcohol 120%.
They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


* Symantec is a frequent cause of BSOD's.
Remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
16 Mar 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

A couple of these drivers are suspicious for various reasons. Just to be safe;

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!




Two of the most recent were Related to tdrpm273.sys Try&Decide Volume Filter Driver from Acronis. Yours is dated 2010. It is only the try and decide part of Acronis that seems to be problematic. I would still remove it at least to test and if you need to re-install it, use the most recent version available without the try and decide.






These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
.

16 Mar 2012   #4
monnier

Win 7 Ultimate x64
 
 

Thanks for the replies. I will report back as soon as everything have been tried.

//mikael
My System SpecsSystem Spec
16 Mar 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

OK.
Good luck!
We await your response soon.
My System SpecsSystem Spec
16 Mar 2012   #6
monnier

Win 7 Ultimate x64
 
 

Ok Tested so far:

Update Asusdriver asacpi.sys (2010 now)
Removed DVDFab virtual Drive & Daemon Tools
Used SPTD Uninstaller

Removed all symantec products
Ran a Full system check with malwarebytes - clean

Removed all applications associated with Acronis

No overclocking. All settings in Bios is set to default (auto)

Not using RAID

Attached dump from verifier 1st run:

----------------------------
Remaining tests:

memtest - I can't get it to start. I get the blue screen with all the text but the test never seem to start. all modules have been tested alone in all slots. I know that I have run memtest before with no errors but now I can't even start it.....
----------------------------

one attachment is for the result of the verifier and the oter is during standard use after turning verifier off.
My System SpecsSystem Spec
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 BSOD General computer use (90% it's INTERRUPT_EXEPTION_NOT_HANDLED)




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