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HP Probook 4320s - Frequent crash / freezing randomly
My HP Probook 4320s laptop was purchased in October 2011 - just before I left for an extended volunteering trip in Kenya.
It quickly developed the extremely annoying problem of freezing / crashing. Unfortunately I was in Africa at this point - so just tried to live with it.
Thankfully, my wife has a laptop that we have been using instead, we just haven't been using the HP at all anymore.
I called the company that it was purchased it from, they asked me to do a memory test & hard drive test - they showed no errors.
They then advised me to reinstall Windows 7 Home Premium 32bit (it was preinstalled when purchased).
I reinstalled it, & downloaded all of the drivers from the web (a painfully slow experience on Kenyan internet...!!).
After installing all of them - it's still happening!
I see there are lots of issues with the blue screen, thankfully I have never had that problem, just the freezing.
Sometimes if left for a couple of minutes it will start to work again, sometimes it needs a reset with the power button.
If I was at home in the UK I would insist that it be swapped by the company purchased from, but being over here that isn't an option!
I would apprciate it so much if someone could offer some advice that would actually lead to the problem being solved.
Thank you very much in advance.
p.s. - I'm not extremely computer literate, so please phrase replies as you would to a 5 year old!!!