Windows 7: Multiple BSOD, Multiple STOP errors

Gingbeard · 16 Mar 2012

I hope someone can help. I have been recieving many random (to me) BSOD's.

The (Two month old) laptop gets so many that it cannot be booted into any Windows mode (including safe mode). My only option is to restore the PC using HP's F11 (factory restore).

I have managed to capture two .dmp files, and have attached the relevant items as per the sticky post.

So far I have clocked the following errors:
[STOP 0x000000F4]
[STOP 0X00000019] (BAD_POOL_HEADER)
[STOP 0X000000C4]
[STOP 0X00000050] (PAGE_FAULT_IN_NONPAGED_AREA)

Many Thanks for looking

Details:
Windows 7 64bit (Home Premium) (OEM)
Two month old HP laptop
Few days

JMH · 16 Mar 2012

Hello Gingbeard,

Symantec is a frequent cause of BSOD's.
I suggest you remove it and replace with Microsoft Security Essentials AT LEAST TO TEST.

http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

Let us know how you go.

Gingbeard · 16 Mar 2012

Quote: Originally Posted by JMH

Hello Gingbeard,

Symantec is a frequent cause of BSOD's.
I suggest you remove it and replace with Microsoft Security Essentials AT LEAST TO TEST.

http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

Let us know how you go.

Well now I am confused. The first thing I did upon this install was to remove norton and install MSE. MSE is the only antivirus I use

JMH · 16 Mar 2012

Remnants of Norton/Symantec remain on your System.
Did you use their Removal Tool when you uninstalled it originally ?

Your DMP's were dated March 11. 2012 so when {what date}did you uninstall Norton?

Gingbeard · 16 Mar 2012

Quote: Originally Posted by JMH

Remnants of Norton remain on your System.
Did you use their Removal Tool?

I did not- I used the normal uninstall procedure (I didn't realise after all these years Norton STILL requires a removal tool that they don't supply with the product)

Do my .dmp files point to Norton causing the problem?

JMH · 16 Mar 2012

Yes they do.

Your DMP's were dated March 11. 2012 so when {what date}did you uninstall Norton?

Gingbeard · 16 Mar 2012

Quote: Originally Posted by JMH

Yes they do.

Your DMP's were dated March 11. 2012 so when {what date}did you uninstall Norton?

Hmm. I'm not 100% sure. I will do a fresh install and use the proper uninstalled ad advised by your first post and see what happens. Could norton be causing all of the stop codes I listed?

JMH · 16 Mar 2012

Once any remnants remaining have been removed we will see...

zigzag3143 · 16 Mar 2012

Quote: Originally Posted by Gingbeard

Quote: Originally Posted by JMH

Yes they do.

Your DMP's were dated March 11. 2012 so when {what date}did you uninstall Norton?

Hmm. I'm not 100% sure. I will do a fresh install and use the proper uninstalled ad advised by your first post and see what happens. Could norton be causing all of the stop codes I listed?

It is a known problem and the only thing that seemed out of place.

Gingbeard · 16 Mar 2012

Ok, many thanks for the help. Hopefully I won't need to be back

Windows 7: Multiple BSOD, Multiple STOP errors

Multiple BSOD, Multiple STOP errors problems?