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Windows 7: Regular BSODs - Win7 64 bit - Please help!

17 Mar 2012   #1

Windows 7 Home Premium 64bit
 
 
Regular BSODs - Win7 64 bit - Please help!

Hi Guys,

Since I have my system up and running I am receiving regularly BSODs with my Wn 7 64bit. I ran already a couple of tests without any results. Tests like: Memtest for a whole night, updating all the drivers, de- and reinstalling windows. The BSOD are something like IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION in the NT Kernel & System. Its happening really radomly - either during watching a movie, or browsing or simply copying files, ....
So for my point of view it is a Windows 7 issue. Please help!

Below the the crash dump analysis and attachedmy system specs. Thanks for any helping comments!


Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 17.03.2012 06:58:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031712-20077-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CD40)
Bugcheck code: 0xA (0x13B, 0x2, 0x0, 0xFFFFF80002E92766)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 17.03.2012 06:58:31 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x98720)
Bugcheck code: 0xA (0x13B, 0x2, 0x0, 0xFFFFF80002E92766)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\ntfs.sys
product: Betriebssystem Microsoft® Windows®
company: Microsoft Corporation
description: NT-Dateisystemtreiber
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Fri 16.03.2012 21:11:43 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031612-14851-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0xBA, 0x2, 0x1, 0xFFFFF80002E89D3D)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 16.03.2012 21:09:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031612-14632-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002F34077, 0xFFFFF88007AF0C90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 16.03.2012 16:47:28 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031612-13540-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002EB55E5, 0xFFFFF8800992A920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 02.03.2012 07:39:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\030212-13852-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x34 (0x50853, 0xFFFFF8800318C878, 0xFFFFF8800318C0D0, 0xFFFFF80002E8F959)
Error: CACHE_MANAGER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a problem occurred in the file system's cache manager.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 02.03.2012 07:37:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\030212-15241-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8008F2F280, 0xFFFFFA8008F2F2E0, 0x406005F)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Wed 29.02.2012 21:08:27 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022912-12870-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002EB1DEC, 0xFFFFF88007A24E70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 20:34:37 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-14024-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0x10, 0x2, 0x0, 0xFFFFF80001EA8945)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 17:00:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-13213-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80001EFA3A2, 0xFFFFF8800AD40110, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 16:36:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-13462-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xC5 (0x8, 0x2, 0x1, 0xFFFFF80001FC3617)
Error: DRIVER_CORRUPTED_EXPOOL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 16:33:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-14944-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8008FBF1E0, 0xFFFFFA8008FBF2B0, 0x40D001E)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 16:22:44 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-13041-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80001EC9CA4, 0xFFFFF8800B930970, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 16:05:25 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-15756-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xD1 (0xFFFFF88033, 0x2, 0x0, 0xFFFFF8800151AF31)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 26.02.2012 15:42:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022612-15022-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x1 (0x76A2908A, 0x40, 0x0, 0xFFFFF88009A65CA0)
Error: APC_INDEX_MISMATCH
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

My System SpecsSystem Spec
.

17 Mar 2012   #2

Win 8 Release candidate 8400
 
 

I am a big fan of Nir Sofer's work, BUT blueScreenView more often than not, doesn't point out the correct causes. Similarly Who crashed is even worse.

I prefer to use WinDbg (the Windows Debugging Tools) to read the memory dumps. It is the Gold standard for those of us that do this and often will give us the answer by itself. (we don't need the full jcgriff2 report each time).
My System SpecsSystem Spec
17 Mar 2012   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
.


17 Mar 2012   #4

Windows 7 Home Premium 64bit
 
 

Thank you very mch for the quick answer!
I have attached the minidump overrview.

And I never had any overclocking configurations. At least I did not know so...

I hope that you may find the issue.Cheers!
My System SpecsSystem Spec
17 Mar 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Avira is often involved in BSOD's.
Please remove & replace with MSE to test.

Knowledgebase for Home

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
17 Mar 2012   #6

Win 8 Release candidate 8400
 
 


These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
17 Mar 2012   #7

Windows 7 Home Premium 64bit
 
 

Thanks!

As said I ran already Memtest86+ with both sticks for 14 hours without any result.

I am trying now the driver verifier thing. I will come back with an update. Cheers
My System SpecsSystem Spec
17 Mar 2012   #8

Windows 7 Home Premium 64bit
 
 

So I received the next BSOD "System Service Exception" while running the driver verifier as explained above. Minidump is attached

Thanks for checking this
My System SpecsSystem Spec
17 Mar 2012   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kingofqueens View Post
So I received the next BSOD "System Service Exception" while running the driver verifier as explained above. Minidump is attached

Thanks for checking this
Driver verified either was not enabled or was not checking the entire set of drivers. This one blamed on dxgkrnl.sys (directx).

Diagnosing basic problems with DirectX
My System SpecsSystem Spec
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 Regular BSODs - Win7 64 bit - Please help!





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