BSOD while Copy-n-Pasting or Printing from Outlook, DRIVER_POWER_STATE

jbPanama · 28 Mar 2012

Well today I got another one just rebooting my computer. I was just trying to make a connection with my wife's printer and I decided I needed to reboot and then I got a BSOD in the process.

I am not sure I should start another thread or what. But until told otherwise here is the report files.

writhziden · 28 Mar 2012

Code:

Loading Dump File [D:\Kingston\BSODDmpFiles\jbPanama\Windows_NT6_BSOD_jcgriff2\032812-41277-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`0320c000 PsLoadedModuleList = 0xfffff800`03450650
Debug session time: Wed Mar 28 13:05:47.393 2012 (UTC - 6:00)
System Uptime: 0 days 0:00:48.626
Loading Kernel Symbols
...............................................................
................................................................
....................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880014117ba, fffff880031cb818, fffff880031cb070}

Unable to load image \SystemRoot\system32\DRIVERS\epfwwfp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for epfwwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for epfwwfp.sys
Probably caused by : NETIO.SYS ( NETIO!NetioCompleteCloneNetBufferListChain+9a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880014117ba, The address that the exception occurred at
Arg3: fffff880031cb818, Exception Record Address
Arg4: fffff880031cb070, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
NETIO!NetioCompleteCloneNetBufferListChain+9a
fffff880`014117ba 488b01          mov     rax,qword ptr [rcx]

EXCEPTION_RECORD:  fffff880031cb818 -- (.exr 0xfffff880031cb818)
ExceptionAddress: fffff880014117ba (NETIO!NetioCompleteCloneNetBufferListChain+0x000000000000009a)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT:  fffff880031cb070 -- (.cxr 0xfffff880031cb070)
rax=fffffa800b6f3490 rbx=fffffa800a830540 rcx=0000000000000000
rdx=0000000000001000 rsi=00000000fffffee0 rdi=fffff880031cba00
rip=fffff880014117ba rsp=fffff880031cba50 rbp=fffffa800ae10000
 r8=fffff78000000320  r9=0000000000000002 r10=fffff8000320c000
r11=000000000000029d r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
NETIO!NetioCompleteCloneNetBufferListChain+0x9a:
fffff880`014117ba 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

ÍOCESS_NAME:  

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034ba100
 0000000000000000 

FOLLOWUP_IP: 
NETIO!NetioCompleteCloneNetBufferListChain+9a
fffff880`014117ba 488b01          mov     rax,qword ptr [rcx]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff88001403336 to fffff880014117ba

STACK_TEXT:  
fffff880`031cba50 fffff880`01403336 : 00000000`00000000 fffffa80`0a830410 00000000`00000000 fffff880`031cba00 : NETIO!NetioCompleteCloneNetBufferListChain+0x9a
fffff880`031cbac0 fffff880`01853256 : fffffa80`0a830410 fffffa80`0a788010 fffffa80`0a788010 fffffa80`0a830500 : NETIO!NetioDereferenceNetBufferList+0x86
fffff880`031cbaf0 fffff880`0189e978 : fffff880`018a4418 fffffa80`0a830540 00000000`00000000 00000000`00000000 : fwpkclnt!FwpsDereferenceNetBufferList0+0xaa
fffff880`031cbb40 fffff880`018a4418 : fffffa80`0a830540 00000000`00000000 00000000`00000000 fffff880`018a4418 : epfwwfp+0x8978
fffff880`031cbb48 fffffa80`0a830540 : 00000000`00000000 00000000`00000000 fffff880`018a4418 fffff880`0189e9ba : epfwwfp+0xe418
fffff880`031cbb50 00000000`00000000 : 00000000`00000000 fffff880`018a4418 fffff880`0189e9ba 00000000`00000000 : 0xfffffa80`0a830540


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  NETIO!NetioCompleteCloneNetBufferListChain+9a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381

STACK_COMMAND:  .cxr 0xfffff880031cb070 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_NETIO!NetioCompleteCloneNetBufferListChain+9a

BUCKET_ID:  X64_0x7E_NETIO!NetioCompleteCloneNetBufferListChain+9a

Followup: MachineOwner
---------

Crash report points to your ESET firewall driver... Typically, when antivirus is blamed and not likely to be the culprit, the problem lies in the network adapter drivers or audio drivers. Install the latest updates to both drivers from Welcome to Dell Technical Support

jbPanama · 30 Mar 2012

Checking in... I have been busy but I did find about 30 minutes to search for the proper driver. All the net adapter drivers for my Dell Studio 1749 listed on their site do not seem to match the model numbers I see listed in Device Manager. So I'm afraid to lose time installing them when they do not look like the correct ones. I will keep searching during my next window of time.

Thanks for your patience and your time Mr Ziden.

writhziden · 30 Mar 2012

Intel(R) WiFi Link 6200

RTL8111DL Ethernet Controller

Those are the drivers you are looking for. :)

jbPanama · 01 Apr 2012

Thank you so much for the time saver.
When I attempted to update both of these, the system reported back that the drivers were already up-to-date. When I check the file dates of the driver files downloaded it does indeed appear that they are of the same file dates.
2012-04-01_1931 - acqua1's library
2012-04-01_1935 - acqua1's library

writhziden · 02 Apr 2012

They may be up to date, but they could be corrupted and causing conflicts. Uninstall the wireless adapter drivers first through device manager:

First, download the latest driver. Then do the next steps.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Network adapters
Right click the wireless adapter device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

Alternatively:

Login as an adminstrative user.
First, download the latest driver. Then do the next steps.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Expand Network adapters
Right click the wireless adapter device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

Then do the same for the Realtek Ethernet driver:

First, download the latest driver. Then do the next steps.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Network adapters
Right click the Realtek Ethernet adapter device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

Alternatively:

Login as an adminstrative user.
First, download the latest driver. Then do the next steps.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Expand Network adapters
Right click the Realtek Ethernet adapter device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

jbPanama · 04 Apr 2012

Yesterday I finally completed both sets of driver updates. Thanks for that. So I will monitor it for a few days and let you know. So far so good.

writhziden · 04 Apr 2012

That's good news! Thanks for keeping us updated. Look forward to hearing back. :)

jbPanama · 06 Apr 2012

I've been working hard out of the office this week. I plan to work the computer hard over the weekend. Thanks much for your help. After more than 6 months I am finally optimistic again.
I will report back.

writhziden · 06 Apr 2012

I appreciate that many on here have busy schedules and it takes time to get through the troubleshooting steps. There is no rush. I will continue to monitor the thread as you proceed at whatever pace works best for you. I am very happy to see that you are optimistic.