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Windows 7: BSOD Frequently Occuring

19 Mar 2012   #11
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by jdizzle921 View Post
@JMH- Yep, I used the un-install tool from the Norton website you linked and then used the WMS link as well. Do you think I should try installing the uninstalling again perhaps?

Yes.



My System SpecsSystem Spec
.
23 Mar 2012   #12
jdizzle921

Windows 7 Professional 64 bit
 
 

My apologies for the delay. I've been swamped with work lately.

Quick update...I jumped on my desktop a few minutes ago to upload another BSOD report and ironically had another BSOD occur.

This was before I did the installation and un-installation of Norton.

Upon re-installing Norton, I was prompted to uninstall MSE, but I skipped it. I now have done the un-installation and I believe have everything set.

The first file is the BSOD that occured before I was able to start the install/un-install process, and the second is once all that was done.

Thank you once again for all the help so far, I greatly appreciate it.
My System SpecsSystem Spec
23 Mar 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
J:\	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&3#	Failure using the VxD loader.
G:\	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&0#	Failure using the VxD loader.
F:\	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&1#	Failure using the VxD loader.
CANON_DC	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_HP&PROD_PHOTOSMART_PLUS&REV_1.00#7&A2C57E0&0&CN0424125405MM&0#	Failure using the VxD loader.
8GB SD CARD	WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9339#0000000000&2#	Failure using the VxD loader.

Security Software:
Code:
ccsvchst.exe	c:\program files (x86)\norton safe web lite\engine\1.2.0.6\ccsvchst.exe	1212	8	1024	10240	3/23/2012 8:53 PM	10.1.0.37	126.95 KB (130,000 bytes)	8/24/2011 12:36 AM
msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	948	8	200	1380	3/23/2012 8:52 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 5:21 PM
nissrv.exe	c:\program files\microsoft security client\antimalware\nissrv.exe	2688	8	200	1380	3/23/2012 8:53 PM	3.0.8402.0	281.52 KB (288,272 bytes)	4/27/2011 5:21 PM
msseces.exe	c:\program files\microsoft security client\msseces.exe	3716	8	200	1380	3/23/2012 8:53 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 2:35 PM
Still remnants of Norton (this is the After reports, so it should be removed, correct?)


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\jdizzle921\Windows_NT6_BSOD_jcgriff2\032312-18813-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`045f2500?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02e59000 PsLoadedModuleList = 0xfffff800`0309d650
Debug session time: Fri Mar 23 18:24:34.534 2012 (UTC - 6:00)
System Uptime: 0 days 3:58:24.643
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009d5c060, fffff800045f2518, fffffa800b547580}

Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009d5c060, Physical Device Object of the stack
Arg3: fffff800045f2518, Functional Device Object of the stack
Arg4: fffffa800b547580, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88005a79000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`045f24c8 fffff800`02f43192 : 00000000`0000009f 00000000`00000003 fffffa80`09d5c060 fffff800`045f2518 : nt!KeBugCheckEx
fffff800`045f24d0 fffff800`02ee0a6c : fffff800`045f2600 fffff800`045f2600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`045f2570 fffff800`02ee0906 : fffff800`0307ff00 00000000`000dfdde 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045f25e0 fffff800`02ee07ee : 00000021`4e3b5666 fffff800`045f2c58 00000000`000dfdde fffff800`0304ee48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`045f2c30 fffff800`02ee05d7 : 00000009`ff414ac1 00000009`000dfdde 00000009`ff414aef 00000000`000000de : nt!KiTimerExpiration+0x1be
fffff800`045f2cd0 fffff800`02ecda6a : fffff800`0304ae80 fffff800`03058cc0 00000000`00000000 fffff880`014b9a00 : nt!KiRetireDpcList+0x277
fffff800`045f2d80 00000000`00000000 : fffff800`045f3000 fffff800`045ed000 fffff800`045f2d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

Followup: MachineOwner
---------
Caused by AiCharger Asus Charger Driver; ASUSTeK Computer Inc. -Support-
My System SpecsSystem Spec
.

23 Mar 2012   #14
jdizzle921

Windows 7 Professional 64 bit
 
 

I recognize the first one, that looks to be my All-In-One memory card reader. To fix that so I can continue using it as intended do I need to install some sort of driver or update, etc.?

Yep, if the second picture is from the 'After' BSOD report it's with Norton REMOVED. Why it's still there I have absolutely no idea as I used the un-install link from Norton that was on the first page of the thread.

For the third one I really have no idea what to look for on that. Any suggestions?
My System SpecsSystem Spec
24 Mar 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you fill in your system specs, I can help you find drivers for your system and hopefully clear up the AiCharger and Problem Devices issue. Please use System Info - See Your System Specs as a guide to fill in the specs, and follow the guide carefully.
My System SpecsSystem Spec
25 Mar 2012   #16
jdizzle921

Windows 7 Professional 64 bit
 
 

Not a problem...

CPU: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz

Motherboard: ASUSTeK Computer INC. SABERTOOTH X58

BIOS: BIOS Date: 11/16/10 20:16:12 Ver: 08.00.15

Total Memory: 12.00 GB

Usable Memory: 11.99 GB

HDD: (1) Hitachi HDS721010CLA332 ATA Device (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device (4) Generic STORAGE DEVICE USB Device (5) Generic STORAGE DEVICE USB Device

Sound Card: (1) AMD High Definition Audio Device (2) Realtek High Definition Audio

Graphics Card: AMD Radeon HD 6800 Series

OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
My System SpecsSystem Spec
25 Mar 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Ai Charger is an ASUS utility and should be able to be removed through Start Menu -> Control Panel -> Remove a program

Let me know if you have any trouble with that. It allows: Charge your iPhone / iPod / iPad through USB port quickly


For the all-in-one memory card reader, I assume this was bought separately from the motherboard? Who is the manufacturer? I imagine if you go to the manufacturer's website, they have a support site for your device to get the appropriate drivers.
My System SpecsSystem Spec
26 Mar 2012   #18
jdizzle921

Windows 7 Professional 64 bit
 
 

Thanks!

ASUS is all removed.

With the card reader, it's one of the San Disk 12-In-1 readers (Model# SDDR-89)
I have the only driver update that San Disk had available downloaded, but upon installing it I get an error prompt saying that it's only compatible with the older versions of Windows. (XP and 2003 were the two most recent OS's)

Is there anyway I can get around this?

Scratch that. It looks like choosing the 'Recommended Settings' prompt got everything installed.

I assume it's time for another BSOD report?
My System SpecsSystem Spec
26 Mar 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you have had more crashes, another report is warranted and advised.
My System SpecsSystem Spec
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