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Windows 7: BSOD Frequently Occuring


17 Mar 2012   #1

Windows 7 Professional 64 bit
 
 
BSOD Frequently Occuring

This is the third time I've had the infamous Blue Screen of Death occur this month.

Attached is the BSOD dump files and reports. I also attached a photo I took of the screen. Never mind, it won't attach for some odd reason.

Also, here is some of my system info:

Running: Windows 7 64 bit
Memory: 12 GB
Processor: Intel Core i7 950 @ 3.07 GHz
Video Card: AMD Radeon HD 6800

I purchased everything at Micro Center and had their technicians assemble and install everything. The computer is just over 1 yr old (13 months) and has been running pretty well until now.

Any help would be greatly appreciated as I am stumped as to why my desktop is doing this.


My System SpecsSystem Spec
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17 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Symantec is a frequent cause of BSOD's.
Please remove it and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

My System SpecsSystem Spec
17 Mar 2012   #3

Win 8 Release candidate 8400
 
 

In addition to removing the Symantec as JMH suggests;

All 4 of these are virtually the same. You AiCharger.sys is causing your USBHUB.SYS to take to long to reply. May be voltage, or drivers.


I would remove the AiCharger.sys at least to test (your device will natively charge on USB)
My System SpecsSystem Spec
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18 Mar 2012   #4

Windows 7 Professional 64 bit
 
 

First off, thank you for the prompt replies. Let me apologize in advance if I ask too many questions, I'm new to the whole system troubleshooting thing as I don't want to remove or modify something that will end up getting me into more trouble than I already am....

@JMH- I just removed the Norton software and I'm about to install the MSE, my only question is how can I tell if
Norton was the culprit after installing MSE? Should I create and attach another BSOD report for you guys to check out? Or is there another way?

I only ask because I do not want to leave my system vulnerable to intrusions while testing things out without Norton installed. I know that Norton is by no means perfect anti virus software, but I've been pretty happy the few years I've been using it as it seems to keep the majority of the things from getting to my computer.

@zigzag- My apologies for my ignorance on the subject, but how should I go about removing the AiCharger.sys file? Just locate it on the C: drive and delete it? Or do I have to do an un-install of some sort?

Also, what were you referring to when you mentioned "All four of these are the same"?

Thank You Again. I genuinely appreciate all the help.
My System SpecsSystem Spec
18 Mar 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jdizzle921 View Post
First off, thank you for the prompt replies. Let me apologize in advance if I ask too many questions, I'm new to the whole system troubleshooting thing as I don't want to remove or modify something that will end up getting me into more trouble than I already am....

@JMH- I just removed the Norton software and I'm about to install the MSE, my only question is how can I tell if
Norton was the culprit after installing MSE? Should I create and attach another BSOD report for you guys to check out? Or is there another way?

I only ask because I do not want to leave my system vulnerable to intrusions while testing things out without Norton installed. I know that Norton is by no means perfect anti virus software, but I've been pretty happy the few years I've been using it as it seems to keep the majority of the things from getting to my computer.

@zigzag- My apologies for my ignorance on the subject, but how should I go about removing the AiCharger.sys file? Just locate it on the C: drive and delete it? Or do I have to do an un-install of some sort?

Also, what were you referring to when you mentioned "All four of these are the same"?


Thank You Again. I genuinely appreciate all the help
.

Sorry. Too little sleep and not enough coffee. All four crash logs (DMPS) were caused by the same driver.

If you installed AICharger for a device you can UN-install it from the control panel, if not then you can rename AiCharger.sys to AICharger.bak so it cant load.


Feel free to ask questions. We all came here knowing nothing and have learned.


Ken
My System SpecsSystem Spec
18 Mar 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

You ask
Quote:

@JMH- I just removed the Norton software and I'm about to install the MSE, my only question is how can I tell if
Norton was the culprit after installing MSE? Should I create and attach another BSOD report for you guys to check out? Or is there another way?

I only ask because I do not want to leave my system vulnerable to intrusions while testing things out without Norton installed. I know that Norton is by no means perfect anti virus software, but I've been pretty happy the few years I've been using it as it seems to keep the majority of the things from getting to my computer.

Submit any further DMP's to us for analysis.

As stated earlier Norton /Symantec is often implicated in BSOD's.
The advice we give is based on experience. In the case of zigzag3143, many thousands of BSOD hours / analysis & help.
Of course it is your decision to accept & apply same... or not.
Note we did advise
Quote:
Please remove it and replace it with Microsoft Security Essentials AT LEAST TO TEST

MSE in the interim should protect your system well... depending on your surfing habits.
Make sure the inbuilt Windows firewall is turned ON!
My System SpecsSystem Spec
18 Mar 2012   #7

Windows 7 Professional 64 bit
 
 

Thank you for the replies.

I now have the Norton removed, and the WSE installed and attached another BSOD report with the two files as before. I think I did it correctly, but if not I can do it again.

I tried searching for the AICharger.sys file and could not locate it under that name. I did a quick search in the search bar and looked through the C drive for a bit but didn't turn anything up. Is there a certain spot where you think it would be? If so, I can go in there and re-name or delete it and upload another report.
My System SpecsSystem Spec
18 Mar 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jdizzle921 View Post
Thank you for the replies.

I now have the Norton removed, and the WSE installed and attached another BSOD report with the two files as before. I think I did it correctly, but if not I can do it again.

I tried searching for the AICharger.sys file and could not locate it under that name. I did a quick search in the search bar and looked through the C drive for a bit but didn't turn anything up. Is there a certain spot where you think it would be? If so, I can go in there and re-name or delete it and upload another report.
AiCharger is still present and should be in C:\windows\system32, but your search should find it.

You can simply rename AiCharger.sys>>>>>>AiCharger.bak so it cant load.
My System SpecsSystem Spec
18 Mar 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Did you remove Norton with the Removal Tool as recommended in Post 2?

It still shows in your analysis.
Refer snip.

Attachment 203442
My System SpecsSystem Spec
19 Mar 2012   #10

Windows 7 Professional 64 bit
 
 

@ZigZag- Hmm..this is odd. I opened up the System32 folder and did the search again but the AICharger.sys file isn't there. I did the manual search again and the only 'ai' titled file I have in there is 'aitagent' which definitely isn't it.

@JMH- Yep, I used the un-install tool from the Norton website you linked and then used the WMS link as well. Do you think I should try installing the uninstalling again perhaps?
My System SpecsSystem Spec
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