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Windows 7: BSOD after updating my Blackberry while plugged in USB

18 Mar 2012   #1
charlo

Windows 7 Home Premium 64 bit
 
 
BSOD after updating my Blackberry while plugged in USB

Hi everyone,

The weirdest thing happened to my Thinkpad T510 when I was updating my new Blackberry 9900 yesterday where I left my computer on while it was updating and went to bed. I woke up and my girlfriend closed the lid and when I reopened it there was a BSOD. Idiotically I didn't take a picture of it but once I tried restarting the computer it got stuck at the Windows boot screen where the Windows logo glows. I tried restarting again and I chose to go into Startup recovery provided by the Thinkvantage software. I left it there for the whole day when it was attempting to fix disk errors but all it did was just continue the scanning mode, and when I tried to cancel I couldn't. I restarted once again and tried to go into Rescue and Recovery mode that Thinkpads have and when I got in I got an error message:

rnrdbgtool.exe - Application Error
The instruction at 0x77D315CC referenced memory at 0x7C22C386. The required data was not placed into memory because of an I/O error status of 0xc0000185.
Click on OK to terminate the program.


I don't if my Blackberry desktop software ruined this or not but if anyone can shed any light on this that would be really helpful as I'm freaking out not having my computer for work.

Thanks everyone


My System SpecsSystem Spec
.
18 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
18 Mar 2012   #3
charlo

Windows 7 Home Premium 64 bit
 
 

Thanks for the comment.

I tried going through the different safe mode options but they all failed to start. I also tried booting from last successful configuration and that also failed. Does that mean my HDD is ruined?
My System SpecsSystem Spec
.

18 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by charlo View Post
Thanks for the comment.

I tried going through the different safe mode options but they all failed to start. I also tried booting from last successful configuration and that also failed. Does that mean my HDD is ruined?
Unsure. Try moving it to another computer and see if you can access it.
My System SpecsSystem Spec
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 BSOD after updating my Blackberry while plugged in USB




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