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Windows 7: error 0x00000119 and random freezing and shutdowns

18 Mar 2012   #1
Phazon44

Windows 7 Home Premium 64bit
 
 
error 0x00000119 and random freezing and shutdowns

The BSOD errors started two weeks ago when I woke my computer from sleep mode. It BSOD before it got to the login screen. Unfortunately, I didn't catch what it said. Since then, it hasn't crashed on startup again and instead I get a video scheduler BSOD whenever I play a game or video. I've tried everything from updating,uninstalling, reinstalling drivers to running tests on RAM and harddrives. Nothing has worked and the tests have come back with no errors.

So, in a last effort to solve the problem, last night I restored my system to factory settings. Now it BSOD, freezes up and shuts down randomly while running programs that where once unaffected (internet explorer for example).

I'm really hoping it's a software problem and not hardware.
The system is a notebook, so the only hardware I have easy access to is the hard drive, memory, and wireless card. Everything else is buried in the casing and would require ripping the system apart to access. I would like to avoid that at all costs.

The system has Windows 7 Home Premium 64bit OEM and the system is not even a year old.

I've included the minidump and perfmon file.


My System SpecsSystem Spec
.
18 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

It is much easier to find patterns, etc, when there are more than one crash.

We prefer you wait until you have at least two so that if one is corrupt the other probably wont be.



That being said this is related to your Directx

Diagnosing basic problems with DirectX
My System SpecsSystem Spec
18 Mar 2012   #3
Phazon44

Windows 7 Home Premium 64bit
 
 

After following the steps in the link the system BSOD again. I rebooted and installed the latest DirectX and ran a fullscreen video on youtube. It played perfectly but as soon as it finished and I closed fullscreen, the system froze and the screen went black a few moments later.
I've included the newest minidump.
My System SpecsSystem Spec
.

18 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Phazon44 View Post
After following the steps in the link the system BSOD again. I rebooted and installed the latest DirectX and ran a fullscreen video on youtube. It played perfectly but as soon as it finished and I closed fullscreen, the system froze and the screen went black a few moments later.
I've included the newest minidump.
Your crashes are BCC 101. read here what it means and what to try.

STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg
My System SpecsSystem Spec
18 Mar 2012   #5
Phazon44

Windows 7 Home Premium 64bit
 
 

So it's likely a hardware problem?
My System SpecsSystem Spec
18 Mar 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Phazon44 View Post
So it's likely a hardware problem?
Probably but could be either. I have seen BIOS do this, as well as mobo drivers, etc.
My System SpecsSystem Spec
18 Mar 2012   #7
Phazon44

Windows 7 Home Premium 64bit
 
 

I believe that I have found the culprit. My system has switchable AMD graphics. If I switch from the AMD Radeon HD6650M (high performance GPU) to the power-saving AMD M880G with ATI Mobility Radeon HD 4250, all freezing and BSOD errors disappear.

The Radeon HD 6650M must be causing the instability, now I just need to figure out what it's problem is. Any ideas?
My System SpecsSystem Spec
18 Mar 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Phazon44 View Post
I believe that I have found the culprit. My system has switchable AMD graphics. If I switch from the AMD Radeon HD6650M (high performance GPU) to the power-saving AMD M880G with ATI Mobility Radeon HD 4250, all freezing and BSOD errors disappear.

The Radeon HD 6650M must be causing the instability, now I just need to figure out what it's problem is. Any ideas?
Disable one in device manager just to test. If it is that then get the newest drivers for both and re-install.
My System SpecsSystem Spec
18 Mar 2012   #9
Phazon44

Windows 7 Home Premium 64bit
 
 

Re-installing the drivers hasn't solved it. Anything else I can try?
My System SpecsSystem Spec
18 Mar 2012   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Phazon44 View Post
Re-installing the drivers hasn't solved it. Anything else I can try?
If you are still crashing upload the DMPS if not u[load the event viewer logs


Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
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