Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - Infrequent, browsing mostly. IRQL_NOT_LESS_OR_EQUAL


18 Mar 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD - Infrequent, browsing mostly. IRQL_NOT_LESS_OR_EQUAL

Bluescreen Blues
BSOD Error Code: IRQL_NOT_LESS_OR_EQUAL

Updated with further BSOD results & Up to date Perfmon Report.



Hi,
I've been having trouble with BSOD's ever since I built my computer in November last year. I think I've installed all my components & drivers correctly. This is the first time I've asked for help online, cus I'm kinda getting a bit tired of them; they spoil the joy a new pc ought to bring.


I don't know if this helps, but, a little bit of background information.

Since I built it in November, I found that I started receiving blue screens on a weekly basis, they would only occur on SUNDAY or MONDAY, which seemed odd to me, and only one or two on those days. I put off going all out to find the problem due to having a lot of uni coursework and I didn't want to lose too much time or become distracted etc. But each week I would try a little fix I had read online, and wait till next week to see if there was any impact. (I usually used my pc in the exact same way and for the same amounts of time whether in the week or weekend).

After the new year, I tried a repair install, but to no avail, as I then received a BSOD on a WEDNESDAY of all days, (It probably seems nonsense for them to be on a 'schedule', but it did seem like that at times). I then did a fresh install of windows, and reformatted my Hard Drive, installed all the drivers I knew of, since then I had a month or so before receiving another BSOD, but clearly a reinstall didn't cure the problem.


So now I'm asking for help, because I would like to get this fixed, and put the worry to bed. I hope the above information is useful, if not, I apologise. Below is some further 'technical' information.

My windows installation is about 2 months old roughly, I have Windows 7 Home Premium x64. I think my windows copy is OEM, I bought it separately.

My system is as follows (the components are about 4 months old):
Intel i5-2500K at 3.3ghz
Asus P8P67
Corsair Vengeance 2x4GB 1600MHZ C8
MSI HD6850
1TB Western Digital Caviar Blue
Samsung BH-B123L (blue ray drive)
Antec HCG 620watt
Zalman Z9 plus (case)


My BSOD's have occurred mainly whilst browsing the internet, and occasionally whilst on the desktop, or after clicking 'shut down', only once have I had a BSOD whilst playing a demanding game.
One thing I think might be related to the problem, is something to do with a driver for my USB3 ports (they don't work, or aren't able to power my USB2 memory stick). However, I have installed the USB3 drivers for my ASUS motherboard, and the program and my pc flagged no issues with the install of the driver, so I'm not sure if the 2 USB controllers in the device manager refer to my USB3 ports or not (I did try searching for a solution to the two flagged devices, but windows found nothing).

I think that's everything, I'm sorry it's a lot to read, but it is better to be thorough than brief, I hope. I've attached a .zip of the app results and the perfmon report.

One last thing: I am a university student, I commute to university usually everyday, which means I can be busy from 7am till 9pm most days, I hope you'll bear with me in that I might not be able to try things out straight sway, but I can still log on to acknowledge any help & ask questions.

Thanks in advance,
Daniel.


My System SpecsSystem Spec
.

18 Mar 2012   #2

Win 8 Release candidate 8400
 
 

This single crash is inconclusive I am afraid.

It is much easier to find patterns, etc, when there are more than one crash.

We prefer you wait until you have at least two so that if one is corrupt the other probably wont be.




My System SpecsSystem Spec
18 Mar 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Oh right , I see. Sorry about that. I'll wait till I have a second crash then, I've done plenty of waiting I can stand to wait a bit longer

When that happens, should I post in this thread again with the updated report & app result, or would you rather I made a new one?

Edit: I'll prob wait till i have 3, if that will be more helpful. I guess I could start leaving my computer on desktop all day to see if I can 'encourage' some more BSOD's, or would that be a bad idea, because they might not be 'genuine'?
My System SpecsSystem Spec
.


18 Mar 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Yeoman View Post
Oh right , I see. Sorry about that. I'll wait till I have a second crash then, I've done plenty of waiting I can stand to wait a bit longer

When that happens, should I post in this thread again with the updated report & app result, or would you rather I made a new one?

Edit: I'll prob wait till i have 3, if that will be more helpful. I guess I could start leaving my computer on desktop all day to see if I can 'encourage' some more BSOD's, or would that be a bad idea, because they might not be 'genuine'?
Im sorry you have to wait but sometimes it crashes so fast there isnt time to write the problem to the DMP.

When you get the next one post it here. All we really need is the new DMP file. The other things you collected will remain the same.

If you want to speed the process, do what you do when it crashes (ie if it crashes in a game, play that game)
My System SpecsSystem Spec
18 Mar 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okidoke, that makes sense.
I'll try letting my pc stay on more, since there is no obvious specific task that causes the BSOD's.

Thanks for your prompt replies. See you in a week or less hopefully.


Dan,
My System SpecsSystem Spec
18 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Yeoman View Post
Okidoke, that makes sense.
I'll try letting my pc stay on more, since there is no obvious specific task that causes the BSOD's.

Thanks for your prompt replies. See you in a week or less hopefully.


Dan,
Good job and good luck Dan. Keep us in the loop
My System SpecsSystem Spec
01 Apr 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry for the long gap between posts, I've been snowed under with uni stuff, and was waiting for a 'clear patch'.

I've had some more BSOD's since the last time i posted. Three to be precise. Two more IRQL_NOT_LESS_OR_EQUAL, and one Page_Fault_in_nonpaged_Area (that's the first time I had one of those, I had it whilst I was installing a computer game, but it installed fine on a second attempt.) I don't know if that is related to the problem that's been causing all the NOT_LESS_OR_EQUAL bluescreens, or not, but I thought I'd mention it.

I've attached a zip file containing the updated perfmon report and the other info gathering programme. I'll update the first post too, so there's no confusion.

All the information I placed in the first post is still relevant, and correct. My situation is still the same however, I travel to uni each week day, and occasionally at the week ends, I hope you'll bear with me, I'll be able to respond to any replies at uni, and to ask questions, but it might take me slightly longer to be able to follow any commands/ fixes.
My System SpecsSystem Spec
02 Apr 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Universal Serial Bus (USB) Controller	PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&108ABD8A&0&00E4	The drivers for this device are not installed.
Universal Serial Bus (USB) Controller	PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&DDEC341&0&00E1	The drivers for this device are not installed.
Make sure you get the drivers from ASUS - Motherboards- ASUS P8P67 through OS: Windows 7 64bit under USB.


Also, it does not appear all Windows updates have been installed. Make sure you install all Windows updates including optional updates but excluding driver updates through Windows updates. Driver updates should be obtained from the manufacturer of the driver or from your motherboard support site.


Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\Yeoman\Yeoman BSOD seven forums (second zip)\Windows_NT6_BSOD_jcgriff2\032912-14289-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`02e64000 PsLoadedModuleList = 0xfffff800`030a8650 Debug session time: Thu Mar 29 04:44:46.289 2012 (UTC - 6:00) System Uptime: 0 days 3:32:54.476 Loading Kernel Symbols ............................................................... ................................................................ ................................ Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffff88003310000, 0, fffff800033307f4, 0} Could not read faulting driver name Probably caused by : ntkrnlmp.exe ( nt!PfpFlushBuffers+294 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: fffff88003310000, memory referenced. Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. Arg3: fffff800033307f4, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000000, (reserved) Debugging Details: ------------------ Could not read faulting driver name READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003112100 fffff88003310000 FAULTING_IP: nt!PfpFlushBuffers+294 fffff800`033307f4 488b4d00 mov rcx,qword ptr [rbp] MM_INTERNAL_CODE: 0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: System CURRENT_IRQL: 0 TRAP_FRAME: fffff880087988a0 -- (.trap 0xfffff880087988a0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=0000000000006007 rdx=fffff8a0033db178 rsi=0000000000000000 rdi=0000000000000000 rip=fffff800033307f4 rsp=fffff88008798a30 rbp=fffff88003310000 r8=0000000000000001 r9=0000000000000717 r10=fffff8a0033d4000 r11=fffff8a0033da578 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz ac po cy nt!PfpFlushBuffers+0x294: fffff800`033307f4 488b4d00 mov rcx,qword ptr [rbp] ss:0018:fffff880`03310000=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002e8d25c to fffff80002ee0d40 STACK_TEXT: fffff880`08798738 fffff800`02e8d25c : 00000000`00000050 fffff880`03310000 00000000`00000000 fffff880`087988a0 : nt!KeBugCheckEx fffff880`08798740 fffff800`02edee6e : 00000000`00000000 fffff880`03310000 00000000`00002900 fffffa80`07aef000 : nt! ?? ::FNODOBFM::`string'+0x456cf fffff880`087988a0 fffff800`033307f4 : 00000000`00000656 fffffa80`00000716 00000000`00000000 fffffa80`08a8ae48 : nt!KiPageFault+0x16e fffff880`08798a30 fffff800`03351e80 : fffffa80`0adcab01 00000000`00000080 fffffa80`06cef040 fffff800`03067da8 : nt!PfpFlushBuffers+0x294 fffff880`08798ad0 fffff800`0317af7a : ffffffff`ff676980 fffffa80`0adcab60 fffff880`08798c70 fffffa80`0adcab60 : nt!PfTLoggingWorker+0xe0 fffff880`08798c00 fffff800`02ed19c6 : fffff800`03055e80 fffffa80`0adcab60 fffff800`03063cc0 fffff880`01266384 : nt!PspSystemThreadStartup+0x5a fffff880`08798c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_IP: nt!PfpFlushBuffers+294 fffff800`033307f4 488b4d00 mov rcx,qword ptr [rbp] SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: nt!PfpFlushBuffers+294 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4ec79dd2 FAILURE_BUCKET_ID: X64_0x50_nt!PfpFlushBuffers+294 BUCKET_ID: X64_0x50_nt!PfpFlushBuffers+294 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\Yeoman\Yeoman BSOD seven forums (second zip)\Windows_NT6_BSOD_jcgriff2\032412-29484-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`0305c650 Debug session time: Sat Mar 24 06:28:41.842 2012 (UTC - 6:00) System Uptime: 0 days 2:41:44.028 Loading Kernel Symbols ............................................................... ................................................................ .............................. Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A, {ffffffffffffffff, 2, 1, fffff80002ec5932} Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: ffffffffffffffff, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80002ec5932, address which referenced memory Debugging Details: ------------------ WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c6100 ffffffffffffffff CURRENT_IRQL: 2 FAULTING_IP: nt!KxWaitForLockOwnerShip+12 fffff800`02ec5932 48890a mov qword ptr [rdx],rcx CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: MsMpEng.exe TRAP_FRAME: fffff88003d1a3a0 -- (.trap 0xfffff88003d1a3a0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=fffff88003d1a5e0 rdx=ffffffffffffffff rsi=0000000000000000 rdi=0000000000000000 rip=fffff80002ec5932 rsp=fffff88003d1a530 rbp=fffff88003d1a5c0 r8=0000000000000000 r9=0000000000000000 r10=fffffa8006bfe4b0 r11=fffff800030c9ac0 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na po nc nt!KxWaitForLockOwnerShip+0x12: fffff800`02ec5932 48890a mov qword ptr [rdx],rcx ds:0202:ffffffff`ffffffff=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002e942e9 to fffff80002e94d40 STACK_TEXT: fffff880`03d1a258 fffff800`02e942e9 : 00000000`0000000a ffffffff`ffffffff 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx fffff880`03d1a260 fffff800`02e92f60 : 00000000`00000000 fffffa80`0a0d6b60 ffffffff`fffffd80 fffffa80`0182cbe0 : nt!KiBugCheckDispatch+0x69 fffff880`03d1a3a0 fffff800`02ec5932 : 00000000`00000000 00000000`00000001 fffffa80`06cefc68 00000000`00000001 : nt!KiPageFault+0x260 fffff880`03d1a530 fffff800`02ea46cd : fffffa80`0182cbe0 00000000`00000000 fffff880`03d1a5c0 fffffa80`06cefb60 : nt!KxWaitForLockOwnerShip+0x12 fffff880`03d1a560 fffff800`02ec6ee7 : 00000000`00000000 fffff680`00038eb8 00000000`00000000 00000000`00000001 : nt!MiInsertPageInFreeOrZeroedList+0x55d fffff880`03d1a670 fffff800`02ec6137 : 00000000`00000000 fffff680`00038fb0 fffffa80`09ee9b30 00000000`00000000 : nt!MiDeletePteRun+0x4ed fffff880`03d1a820 fffff800`02e814bf : fffffa80`00000000 00000000`07370fff 00000000`00000000 00000000`00000000 : nt!MiDeleteVirtualAddresses+0x41f fffff880`03d1a9e0 fffff800`02e93fd3 : ffffffff`ffffffff 00000000`027fe720 00000000`027fe6e8 fffffa80`00008000 : nt!NtFreeVirtualMemory+0x61f fffff880`03d1aae0 00000000`773514fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`027fe658 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773514fa STACK_COMMAND: kb FOLLOWUP_IP: nt!KxWaitForLockOwnerShip+12 fffff800`02ec5932 48890a mov qword ptr [rdx],rcx SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: nt!KxWaitForLockOwnerShip+12 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4ec79dd2 FAILURE_BUCKET_ID: X64_0xA_nt!KxWaitForLockOwnerShip+12 BUCKET_ID: X64_0xA_nt!KxWaitForLockOwnerShip+12 Followup: MachineOwner ---------
  1. Possible causes are Memory problems... Graphics card memory problems... BIOS... Corrupted hard disk file system... Corrupted System Files... Missing Windows Updates... Antivirus Software... Drivers...
  2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... BIOS... Lack of Windows updates... Antivirus Software... Backup... Hardware...
When you have a chance, test for Windows corruption (not likely given this is a fairly fresh install, but sometimes installation DVDs can be faulty) and hardware problems:
  • If you are overclocking any hardware, please stop.

  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

I realize these are a lot of steps to do in your limited time, so do the best you can. Report back as you proceed, and whatever pace works for you, I'll be checking on the thread as you go, even if it takes a few weeks or more.
My System SpecsSystem Spec
03 Apr 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you very much for your reply. I'm heading off to university shortly, I'll start on some of these things when I get back tonight, (I'll most likely do the drivers tonight, and windows update).

One thing I will briefly mention; I have afaik, downloaded and ran all the drivers for my motherboard previously. I believe I ran the USB driver twice, although it doesn't seem to have worked, but perhaps I did something incorrect. I'll double check later tonight ofc, and if I have no luck with the ones from the asus website, I could always see if there is something on the motherboard driver disk I've been missing on the website (although I understand using the manufacturers website is always recommended over the disk).

Thank you again, I'll repost later tonight, detailing what I have done, and anything else of interest.


Dan,
My System SpecsSystem Spec
03 Apr 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Alright, sounds good. There are two sets of drivers in the USB section of your motherboard support driver downloads. One is for the controllers, and the other is for the ports themselves. Is it possible you only installed one of these sets of drivers the first time?

Let us know if you need any help as you go. Best of luck!
My System SpecsSystem Spec
Reply

 BSOD - Infrequent, browsing mostly. IRQL_NOT_LESS_OR_EQUAL




Thread Tools



Similar help and support threads for2: BSOD - Infrequent, browsing mostly. IRQL_NOT_LESS_OR_EQUAL
Thread Forum
Solved infrequent BSOD over the past month HP Pavilion BSOD Help and Support
Infrequent BSOD that often relate to chrome.exe BSOD Help and Support
Random BSOD, infrequent but regular, 0xc0000005 BSOD Help and Support
BSOD browsing the web, 0x0000000A, irql_not_less_or_equal BSOD Help and Support
Infrequent BSOD Code:0x0000003b BSOD Help and Support
Infrequent but persistent BSOD problem BSOD Help and Support
Infrequent BSOD. BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:17 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33