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Windows 7: Memory related BSOD; precise cause???


19 Mar 2012   #1

Windows 7 Ultimate 64bit
 
 
Memory related BSOD; precise cause???

Hello,

Long time reader, first time member. Usually I can figure stuff out for myself, but this problem has me pretty confused.

I built a PC about 7 months ago, and it has run beautifully until about a week ago. Here are the build specifications:

OS: Windows 7 Ultimate 64bit (OEM)
Mobo: ASUS P8P67 PRO (REV 3.1)
CPU:
Intel Core i7-2600K Sandy Bridge 3.4GHz
PSU: RAIDMAX RX-1000AE 1000W
RAM: G.SKILL Ripjaws X Series 16GB (4x4GB) 240-pin DDR3 2133(PC 17000) Dual Ch.
HDD: Seagate Barracuda XT ST32000641AS 2TB 7200 RPM
GPU: 2x EVGA GeForce GTX 570 HD in SLI
Optical: 2x ASUS BluRay burner
Heatsink: Zalman 92mm ball cooler

Nothing is OC'd, beside off-the-shelf OC like the GPUs, I mean I have not messed with anything in the BIOS or any tweaking tools. It ran fine for me the way it came so I left it alone. That is until last week.

The first time I recall the BSOD was during a session of Mass Effect 3. It has happened at least once a day since, sometimes as many as 3-4 times, all of them seemingly random, some during gameplay, some during internet browsing, etc.

I was curious as to why this was happening so I ran the Novabench benchmarking software, and sure enough, every time it gets to the RAM transfer test, boom, BSOD. The computer boots back up fine, it just seems to have an issue with the RAM.

After the crash, the Action Center comes up with a crash report to send to Microsoft. Here are the ones I have seen so far:

Example #1:
Problem Signature:
Problem Event Name: Blue Screen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA800BF0E530
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\minidump\031712-28891-01.dmp
C:\Users\XXXXX\AppData\Local\Temp\WER-92305-0.sysdata.xml

Example #2:
Problem Signature:
Problem Event Name: Blue Screen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information about the Problem:
BCCode: c1
BCP1: FFFFF98190C56CF0
BCP2: FFFFF98190C567C4
BCP3: 0000000000A34318
BCP4: 0000000000000032
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help Describe the Problem:
C:\Windows\minidump\031812-27378-01.dmp
C:\Users\XXXXX\AppData\Local\Temp\WER-45365-0.sysdata.xml

Example #3 (Partial)
BCCode: c9
BCP1: 0000000000000224
BCP2: FFFFF88005431710
BCP3: FFFFFA8__________(?)
BCP4: _________________(?)
*I lost the piece of paper I wrote the last part down on...

Example #4:
No other info besides:
Files that help Describe the Problem:
C:\Windows\Memory.dmp

Some other things to note:

-I updated my BIOS on my mobo after the problem started. It neither helped nor hurt the situation, it still happens at it did before.
-I updated to the latest Nvidia drivers for my GTX 570s on or about the 7th of March. This was a few days before the first occurrence of this problem.
-I tested each memory module individually and kept getting the same problem. I have heard of bad memory modules, but all 4? Is it possible they are all corrupt? How would something like that happen all of the sudden after 7 months of normal performance? The nature of the test was to remove all modules, insert the individual module to be tested into the manufacturer recommended single slot, then boot, and start Novabench test where I can recreate the error. All four modules failed.


Thank you all for taking the time to read this and I appreciate any help you can offer.


-Kevin


My System SpecsSystem Spec
.

19 Mar 2012   #2

Win 8 Release candidate 8400
 
 

Kevin

Good post. We do need the actual DMP files for analysis.





We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
19 Mar 2012   #3

Windows 7 Ultimate 64bit
 
 

ZigZag,

Thanks for the response.

I am away from the PC that is having the trouble at the moment, but I will do as you suggested when I get home.

Just to clarify, am I supposed to:

1) Recreate the crash and then get the dmp files?
Or
2) Just get the dmp files at any time? Is there a record kept of them over a period of time?

-Kevin
My System SpecsSystem Spec
.


19 Mar 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by oberstwake View Post
ZigZag,

Thanks for the response.

I am away from the PC that is having the trouble at the moment, but I will do as you suggested when I get home.

Just to clarify, am I supposed to:

1) Recreate the crash and then get the dmp files?
Or
2) Just get the dmp files at any time? Is there a record kept of them over a period of time?

-Kevin

Hey Kevin

Apologies for vagueness.

1-Re-create the crash and upload the DMP files so we can narrow the focus.

Do what ever causes it to crash. If we dont get something quickly we can get aggressive with it.
My System SpecsSystem Spec
19 Mar 2012   #5

Windows 7 Ultimate 64bit
 
 

ZigZag,

Ok, thank you for the clarification. Novabench recreates it every time (100%) during its RAM Transfer Test so I will go ahead and do that.


-Kevin
My System SpecsSystem Spec
19 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by oberstwake View Post
ZigZag,

Ok, thank you for the clarification. Novabench recreates it every time (100%) during its RAM Transfer Test so I will go ahead and do that.


-Kevin
Good luck and yell if you need help.
My System SpecsSystem Spec
19 Mar 2012   #7

Windows 7 Ultimate 64bit
 
 
I tried...

ZigZag,

I attempted to follow your steps, and those in the BSOD- Posting Instructions, but I encountered a few problems.

First and foremost, the BSOD Dump & System File Collection App does not function. It triggers the BSOD. I obtained the .DMP files and I have attached them to this post.

Secondly, while attempting to following the Performance Monitor instructions I was given an error. Here is a picture:



And the last issue is, well, my PC won't boot into safe mode. It will get so far as to get to a black screen with "Safe Mode" in the corners, and the details of my version at the top, but will get no further. The only thing I could do was "CTRL-ALT-DEL" which would bring up the appropriate screen, but nothing worked from there. It wouldn't even let me shut the PC down.

Still wondering what the heck is going on...


-Kevin
My System SpecsSystem Spec
19 Mar 2012   #8

Win 8 Release candidate 8400
 
 

Still related to HIDCLASS.SYS and Symantec is still installed.
My System SpecsSystem Spec
19 Mar 2012   #9

Windows 7 Ultimate 64bit
 
 

So does that mean I have a device driver that is mucking things up?

I haven't installed/uninstalled any devices, USB or otherwise recently.

Do I need to uninstall Symantec Norton A/V?


-Kevin
My System SpecsSystem Spec
19 Mar 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by oberstwake View Post
So does that mean I have a device driver that is mucking things up?

I haven't installed/uninstalled any devices, USB or otherwise recently.

Do I need to uninstall Symantec Norton A/V?


-Kevin
Kevin

BSOD's are always a combination of things. We are trying to give you all the info up front to get you working as fast as possible.

Norton/Symantec has a reputation for causing freezes, and crashes, on some systems.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 Memory related BSOD; precise cause???




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