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Windows 7: BSOD during shutdown

19 Mar 2012   #1
dwass

Windows 7 Home Premium 64-bit
 
 
BSOD during shutdown

Hi,
I've been having issues with BSOD for about a week now. It typically occurs during shutdown, whether I'm just turning off the computer or it is restarting after installing updates. Things generally seem to be working fine otherwise.

I got the computer in November with Windows 7 (64-bit) pre-installed and I haven't made any changes or re-installed the OS at all.

Any help you can provide would be greatly appreciated.


My System SpecsSystem Spec
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19 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Classic memory exception related to SYMANTEC.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST



http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
21 Mar 2012   #3
dwass

Windows 7 Home Premium 64-bit
 
 

Seems to have taken care of it. MSE also picked up on a trojan, Alureon.A, that Norton wasn't finding so I'm not sure if that might have been playing a part in it as well. I had to go through some extra steps to get that removed that were explained in the link below.

How to remove Trojan:DOS/Alureon.A

Thanks for the quick response and helping me get things running smoothly again!
My System SpecsSystem Spec
.

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 BSOD during shutdown




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