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Windows 7: BSOD at random (unrelated) times

19 Mar 2012   #1
hurricane5

Windows 7
 
 
BSOD at random (unrelated) times

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64
- the original installed OS on the system? OEM
- an OEM or full retail version?
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? Purchased December 2010
- What is the age of OS installation (have you re-installed the OS?) Original install
----
BSOD happens whether computer is in use or not..can happen several times a day, then go days without happening at all - then cycle starts again.

So I have no idea what is triggering this - or when to expect it! Very frustrating!


My System SpecsSystem Spec
19 Mar 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Security Software:
Code:
avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	396	8	200	1380	3/19/2012 7:38 PM	12.0.0.1786	507.34 KB (519,520 bytes)	8/15/2011 6:21 AM
avgemca.exe	c:\program files (x86)\avg\avg2012\avgemca.exe	4228	8	200	1380	3/19/2012 7:41 PM	12.0.0.1854	1.52 MB (1,593,696 bytes)	10/10/2011 6:23 AM
avgidsagent.exe	c:\program files (x86)\avg\avg2012\avgidsagent.exe	4832	8	200	1380	3/19/2012 7:41 PM	12.0.0.1855	4.23 MB (4,433,248 bytes)	10/12/2011 6:25 AM
avgnsa.exe	c:\program files (x86)\avg\avg2012\avgnsa.exe	3988	8	200	1380	3/19/2012 7:41 PM	12.0.0.1883	1.90 MB (1,987,424 bytes)	11/28/2011 1:19 AM
avgtray.exe	c:\program files (x86)\avg\avg2012\avgtray.exe	2896	8	200	1380	3/19/2012 7:40 PM	12.0.0.1912	2.30 MB (2,416,480 bytes)	1/24/2012 5:24 PM
avgwdsvc.exe	c:\program files (x86)\avg\avg2012\avgwdsvc.exe	3948	8	200	1380	3/19/2012 7:40 PM	12.0.0.1773	188.26 KB (192,776 bytes)	8/2/2011 6:09 AM

Your latest .dmp file is from October 20, 2011... What is the current date shown on your system?


Given the age of your system and the fact that .dmp files seem to be missing:
  • If you are overclocking any hardware, please stop.

  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
My System SpecsSystem Spec
19 Mar 2012   #3
hurricane5

Windows 7
 
 

No integrity violations after first run.

When I ran the performance monitor, it came back with the following Warning:

Severity: Informational
Symptom: Missing Events in Event Log
Details: Investigate why 17% (4,923) events were lost during data collection. The settings for Event Tracing for Windows (ETW) maximum buffers and buffer size may not be optimal depending on which data sets are being collected.
My System SpecsSystem Spec
19 Mar 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Event[16]:
  Log Name: System
  Source: Ntfs
  Date: 2012-03-19T19:47:31.603
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Goddard-HP
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy3.


Code:
Event[1927]:
  Log Name: Application
  Source: Bonjour Service
  Date: 2012-03-09T16:47:30.000
  Event ID: 100
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Goddard-HP
  Description: 
Task Scheduling Error: m->NextScheduledSPRetry 24523
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
My System SpecsSystem Spec
20 Mar 2012   #5
hurricane5

Windows 7
 
 

CHKDSK file attached...
My System SpecsSystem Spec
20 Mar 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Level	Date and Time	Source	Event ID	Task Category
Information	3/20/2012 3:33:35 AM	Microsoft-Windows-Wininit	1001	None	"

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  415488 file records processed.                                         

File verification completed.
  1323 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  45 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  533732 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  415488 file SDs/SIDs processed.                                        

Cleaning up 1777 unused index entries from index $SII of file 0x9.
Cleaning up 1777 unused index entries from index $SDH of file 0x9.
Cleaning up 1777 unused security descriptors.
CHKDSK is compacting the security descriptor stream
  59123 data files processed.                                           

CHKDSK is verifying Usn Journal...
  37036440 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  415472 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  16906500 free clusters processed.                                        

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

 467373055 KB total disk space.
 399024448 KB in 348121 files.
    189640 KB in 59126 indexes.
         0 KB in bad sectors.
    532963 KB in use by the system.
     65536 KB occupied by the log file.
  67626004 KB available on disk.

      4096 bytes in each allocation unit.
 116843263 total allocation units on disk.
  16906501 allocation units available on disk.

Internal Info:
00 57 06 00 d9 36 06 00 33 18 0b 00 00 00 00 00  .W...6..3.......
60 74 00 00 2d 00 00 00 00 00 00 00 00 00 00 00  `t..-...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
"
Suggest running again since you received the message the corrections were made to the file system.
My System SpecsSystem Spec
22 Mar 2012   #7
hurricane5

Windows 7
 
 

Updated chkdsk file...no changes or corrections.
My System SpecsSystem Spec
22 Mar 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Looks good. How is the system responding?
My System SpecsSystem Spec
22 Mar 2012   #9
hurricane5

Windows 7
 
 

So far so good...haven't really put it through the paces yet. My minidump files still stop at 10/11 - so I'm not sure what that's about...

Thanks for all of the help so far!
My System SpecsSystem Spec
22 Mar 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Best wishes!
My System SpecsSystem Spec
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