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Windows 7: BSOD at very random times. Never at startup, always different conds.

21 Mar 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

What version of Windows 7 are you running? Home Premium, Pro, Ultimate? Your system specs leave a lot to be desired: Use System Info - See Your System Specs as a guide to fill in the specs.


My System SpecsSystem Spec
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22 Mar 2012   #12
Azai

Windows 7 64 bit
 
 

64 bit. I was able to get the recovery discs from HP. There are three discs, two for Windows 7 and one for Application and Driver Recovery.

Do I just pop them in and then run them? Or...?
My System SpecsSystem Spec
22 Mar 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Backup any important data first.

Those discs will reset the system to the condition it was in when you bought it, so all user data and program files that have been added since will be wiped clean.

Then you have to put the first disc in and restart your computer. It should run on boot.

If it does not, use F10 to change the boot order within the BIOS, or use the Esc key to change the boot order through the boot menu. Tap F10 or Esc a few times when the computer first turns on so the system recognizes the key has been tapped.
My System SpecsSystem Spec
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22 Mar 2012   #14
Azai

Windows 7 64 bit
 
 

I am having problems here with the recovery. It keeps say this version of recovery is not compatible with my version of windows. But it is. They are both 64-bit. I went and checked my order from hp and it was exactly what was needed for my computer.

I heard sometimes with windows service pack it can cause this error? Or other faulty drives?
My System SpecsSystem Spec
22 Mar 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

Are you running recovery at boot to restore your factory system image, or are you trying to do a repair install?

I am confused...
My System SpecsSystem Spec
22 Mar 2012   #16
Azai

Windows 7 64 bit
 
 

I've tried both.

I tried doing it at boot but the only options I can get for recovery options is restoring it to factory settings from within the computer not from the disc itself. The disc doesn't automatically run or boot itself during start up.

Then in safe mood or even in normal settings I try to launch the disc and the error message comes up that the disk isn't compatible for this software of windows. Even though I have a 64 bit and the CD says right on it for 64 bit computers.(Just doubled checked this a thousand times )

EDIT: On a side note I was on the phone with HP support and basically get sent around in circles. They didn't know if they sent me the wrong discs or not(They clearly say 64 bit on the disks) and since it has been over a year since I purchased the laptop they were unwilling to talk to me further unless I agreed to give them money.
My System SpecsSystem Spec
22 Mar 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Why not recover from the factory image on the recovery partition using F11?

It would be nice to know the discs, work though. If you tap Esc 2-5 times when the computer first comes on, can you get a boot menu to select the CD/DVD drive?
My System SpecsSystem Spec
22 Mar 2012   #18
Azai

Windows 7 64 bit
 
 

Yes, I can for the boot menu.

The reason I don't want to go with the partition recovery is despite doing that I still get BSODs. Even after restoring to factory settings so I figured something in the files must be corrupted.
My System SpecsSystem Spec
22 Mar 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

What happens if you select the CD/DVD drive using Esc? Does it just boot to Windows?
My System SpecsSystem Spec
22 Mar 2012   #20
Azai

Windows 7 64 bit
 
 

I may not know what to pick but the options I have are this.
F1 System Information
F2 System Diagnostics
F9 Boot Device Options
F10 Bios Setup
F11 System Recovery.
My System SpecsSystem Spec
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 BSOD at very random times. Never at startup, always different conds.




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