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Windows 7: Random BSOD problems, unknown causes.

19 Mar 2012   #1
phosphorus2500

Windows Professional x64
 
 
Random BSOD problems, unknown causes.

Ok, for the past week or so now (Sorry for inaccurate timing that I'll be giving) I've been getting a lot of BSoD problems. These have included PFN list corrupt, System Service Exception, Page fault in non page area, and multiple memory management errors.

Two days ago (18th March 2012) I did a fresh install on an old hard drive I have in my computer, but which I have always used to install and run windows from. The BSoDs continued after this, some friends who are better with computers than myself (and I consider myself good with computers having studied it at uni and pursuing a job in IT) suggested it was an old HD issue, as I have run windows memory diagnostic tool and memtest and both reported no issues.

Yesterday I removed the old hard drive, made a 50gb partition in my 1tb hard drive and installed windows 7 professional x64 (which I have used for a long time now) and I still get blue screen errors.

All components of my computer were replaced with newer components midway through last year (as far as I can remember) including motherboard, RAM, graphics card, etc. I have been using Windows 7 x64 all this time. Drivers are up to date as far as I can tell.

Attached are the recommended files from the important post in this forum, the dump files and system health report.

Thank you reading and any help received. I will go to bed now and check the forums when I wake up.


My System SpecsSystem Spec
.
19 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

1. Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause. Yours is dated 2005.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).


2. I note you have AVG.

AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
19 Mar 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

In addition to followings JMH'S suggestions there are two issues you should address. If you are still crashing I would first update to Service pack 1 and then run these two tests.

Please run the System Update Readiness Tool (SURT) and then update to SP-1



32 Bit


Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)



These crashes were caused by memory corruption/exception (`c0000005) (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
.

20 Mar 2012   #4
phosphorus2500

Windows Professional x64
 
 

Ok, I updated the drivers stated above. I removed AVG, and I'm in the process of updating to Service Pack 1. So far no blue screens after AVG and the driver update but its early in the day yet. I will post back at the end of the day or if I have another blue screen to keep you updated.

Many thanks for the helpful and prompt replies
My System SpecsSystem Spec
20 Mar 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by phosphorus2500 View Post
Ok, I updated the drivers stated above. I removed AVG, and I'm in the process of updating to Service Pack 1. So far no blue screens after AVG and the driver update but its early in the day yet. I will post back at the end of the day or if I have another blue screen to keep you updated.

Many thanks for the helpful and prompt replies

Our pleasure and good luck
My System SpecsSystem Spec
20 Mar 2012   #6
phosphorus2500

Windows Professional x64
 
 

Ok, I just had another blue screen about ten minutes ago with no error message. I was talking on ventrilo, steam, and running the battlelog web service for battlefield 3. I forgot to mention previously that I have already run memtest before and it found no problems but I guess it wouldnt hurt to run it again. Im uploading the new dump files with this post.
My System SpecsSystem Spec
20 Mar 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by phosphorus2500 View Post
Ok, I just had another blue screen about ten minutes ago with no error message. I was talking on ventrilo, steam, and running the battlelog web service for battlefield 3. I forgot to mention previously that I have already run memtest before and it found no problems but I guess it wouldnt hurt to run it again. Im uploading the new dump files with this post.
SP=1 not installed.
My System SpecsSystem Spec
20 Mar 2012   #8
phosphorus2500

Windows Professional x64
 
 

Ok, think I've had two blue screens today, the first one I didnt see because I went AFK, came back and everything had restarted. The second one I had about ten minutes ago with a Driver IRQL not less or equal error message.

Service Pack 1 should be installed as I've let windows install all of its updates and everything. New dump files attached. Thanks for the help so far
My System SpecsSystem Spec
20 Mar 2012   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by phosphorus2500 View Post
Ok, think I've had two blue screens today, the first one I didnt see because I went AFK, came back and everything had restarted. The second one I had about ten minutes ago with a Driver IRQL not less or equal error message.

Service Pack 1 should be installed as I've let windows install all of its updates and everything. New dump files attached. Thanks for the help so far

Sp-1 is still not installed.
My System SpecsSystem Spec
21 Mar 2012   #10
phosphorus2500

Windows Professional x64
 
 

Ok, windows service pack 1 is DEFINITELY 100% installed, and I have blue screened twice in the past 40 minutes although I suspect my participating in the Firefall beta may have aggravated whatever the problem is. New dump files are attached as always, I really hope with your help we can get this problem fixed cause I want my working computer back
My System SpecsSystem Spec
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 Random BSOD problems, unknown causes.




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