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Windows 7: BSOD and Windows Startup Repair with random crashes


19 Mar 2012   #1

windows 7 home premium 64 bit SP1
 
 
BSOD and Windows Startup Repair with random crashes

Hello, new to the forum.

I've been having increasing problems with my Asus g73jh. Love the performance, but been having random crashes concerning video i assumed. Updated the graphics drivers as well as ran a bios flash on the laptop. The unit always has a problem with being moved and I just moved it for the first time in around 6 months (been using it connected to my screen in living room) to bring to class and it crashed with a page fault error when I arrived at class, then again with another bsod when I got home and unpacked it.

Asus g73jh
Windows 7 home 64 bit
2048 mb ram i333
ati mobility radeon hd 5800 series graphics
amd high definition onboard sound
598 gb hd

My System SpecsSystem Spec
.

19 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

When finished you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files
My System SpecsSystem Spec
19 Mar 2012   #3

Win 8 Release candidate 8400
 
 

Please update this as it is from before win 7's release date ASMMAP64.sys Memory mapping Driver from ASUS


Please remove this as it has known problems, dtsoftbus01.sys Virtual Bus Driver from DT Soft Ltd
My System SpecsSystem Spec
.


20 Mar 2012   #4

windows 7 home premium 64 bit SP1
 
 

THanks for the quick reply guys
I followed your instructions, had a little problem with the ASMMAP64.sys but found the update hidden in another update from asus. so far haven't had any BSOD yet or crashes, will attempt to replicate the problems tonight.
My System SpecsSystem Spec
20 Mar 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks for reporting back.
My System SpecsSystem Spec
20 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rzantarra View Post
THanks for the quick reply guys
I followed your instructions, had a little problem with the ASMMAP64.sys but found the update hidden in another update from asus. so far haven't had any BSOD yet or crashes, will attempt to replicate the problems tonight.

Good job & good luck
My System SpecsSystem Spec
21 Mar 2012   #7

windows 7 home premium 64 bit SP1
 
 

Update: Been running the computer with a game in fullscreen mode (spore) and a winamp in background. It worked perfectly untill last night when I alt tabbed out of the game and paused the movie. The system crashed with a high screaching in the speakers. I attempted multiple times to restart before bed then back at it this morning. Only after a restart in best previous known configuration could I get into startup repair which attempted to repair bad files, then i could get into safemode and after that I was able to get into normal mode. Before this every time I tried safemode it crashed as well as crashing every time it went into startup repair.

There are two more BSOD dumps that i'm uploading to you. Thank you for the help
My System SpecsSystem Spec
21 Mar 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Security Software:
Code:
sdwinsec.exe	c:\program files (x86)\spybot - search & destroy\sdwinsec.exe	3680	8	200	1380	3/21/2012 10:01 AM	1.0.0.12	1.10 MB (1,153,368 bytes)	9/6/2011 9:26 AM
sascore64.exe	c:\program files\superantispyware\sascore64.exe	1944	8	200	1380	3/21/2012 10:01 AM	1.0.0.1066	137.38 KB (140,672 bytes)	8/11/2011 7:38 PM
superantispyware.exe	c:\program files\superantispyware\superantispyware.exe	4956	8	200	1380	3/21/2012 10:02 AM	5.0.0.1146	4.56 MB (4,785,536 bytes)	10/17/2011 1:18 PM
tmas_oemon.exe	c:\program files\trend micro\internet security\tmas_oe\tmas_oemon.exe	700	8	200	1380	3/21/2012 10:02 AM	5.5.0.1434	822.76 KB (842,504 bytes)	10/5/2010 11:46 AM

Possible out of date drivers:
Code:
fssfltr	fffff880`05485000	fffff880`05498000	Mon Dec 08 18:35:34 2008 (493dcb66)	0001017c		fssfltr.sys
sncduvc	fffff880`03be1000	fffff880`03be9a80	Mon Dec 29 02:14:26 2008 (495894f2)	0000cf1b		sncduvc.SYS
sxuptp	fffff880`0549a000	fffff880`054e4000	Thu May 07 22:13:37 2009 (4a03b171)	0004c2aa		sxuptp.sys
ATK64AMD	fffff880`0b78a000	fffff880`0b792000	Tue May 12 19:04:54 2009 (4a0a1cb6)	000096a6		ATK64AMD.sys
lirsgt	fffff880`071f3000	fffff880`07200000	Sun May 17 07:06:57 2009 (4a100bf1)	0000f1b4		lirsgt.sys
atksgt	fffff880`071a4000	fffff880`071f3000	Sun May 17 07:36:34 2009 (4a1012e2)	0004fc56		atksgt.sys
snp2uvc	fffff880`03a18000	fffff880`03bcf600	Wed May 20 02:11:05 2009 (4a13bb19)	001ba50a		snp2uvc.sys
fssfltr.sys
sncduvc.SYS
sxuptp.sys
ATK64AMD.sys
lirsgt.sys
atksgt.sys
snp2uvc.sys


Code:
  1. Loading Dump File [D:\Kingston\BSODDmpFiles\rzantarra\Windows_NT6_BSOD_jcgriff2\032112-29468-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`03c60000 PsLoadedModuleList = 0xfffff800`03ea4650 Debug session time: Wed Mar 21 07:58:06.304 2012 (UTC - 6:00) System Uptime: 0 days 0:00:34.334 Loading Kernel Symbols ............................................................... ................................................................ ............................................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {ffffffffc0000005, fffff80000b99700, 0, 0} Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for NETw5s64.sys *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys Probably caused by : NETw5s64.sys ( NETw5s64+d686 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff80000b99700, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: +3539316264643139 fffff800`00b99700 28a6b90000f8 sub byte ptr [rsi-7FFFF47h],ah EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003f0e100 0000000000000000 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x1E_c0000005 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 2 EXCEPTION_RECORD: fffff80000b9a628 -- (.exr 0xfffff80000b9a628) ExceptionAddress: fffff8800167664f (ndis!NdisMAllocateNetBufferSGList+0x000000000000000f) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff TRAP_FRAME: fffff80000b9a6d0 -- (.trap 0xfffff80000b9a6d0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=00790053005c002a rdx=fffffa800c9ec3d0 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8800167664f rsp=fffff80000b9a860 rbp=0000000000000002 r8=fffffa8008bfa350 r9=0000000000000001 r10=fffff8a00b251000 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na po nc ndis!NdisMAllocateNetBufferSGList+0xf: fffff880`0167664f 4c8b5908 mov r11,qword ptr [rcx+8] ds:1d40:00790053`005c0032=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80003d6797b to fffff80003cdcd40 STACK_TEXT: fffff800`00b99648 fffff800`03d6797b : 00000000`0000001e ffffffff`c0000005 fffff800`00b99700 00000000`00000000 : nt!KeBugCheckEx fffff800`00b99650 fffff800`03d2fe2c : fffff800`00b99708 fffff800`00000000 fffff800`00b99900 00000000`00000000 : nt!KipFatalFilter+0x1b fffff800`00b99690 fffff800`03d07fec : fffff800`00b99ff0 fffff800`00b99ff8 00000000`00000000 00000001`00000001 : nt! ?? ::FNODOBFM::`string'+0x83d fffff800`00b996d0 fffff800`03d07a6d : fffff800`03e229d0 fffff800`00b9bdc0 00000000`00000000 fffff800`03c60000 : nt!_C_specific_handler+0x8c fffff800`00b99740 fffff800`03d06845 : fffff800`03e229d0 fffff800`00b997b8 fffff800`00b9a628 fffff800`03c60000 : nt!RtlpExecuteHandlerForException+0xd fffff800`00b99770 fffff800`03d177c1 : fffff800`00b9a628 fffff800`00b99e80 fffff800`00000000 00000000`00000002 : nt!RtlDispatchException+0x415 fffff800`00b99e50 fffff800`03cdc3c2 : fffff800`00b9a628 00000000`00000000 fffff800`00b9a6d0 00000000`00000000 : nt!KiDispatchException+0x135 fffff800`00b9a4f0 fffff800`03cdacca : fffffa80`0c5e1d50 00000000`00000020 fffffa80`08885640 00000000`000007ff : nt!KiExceptionDispatch+0xc2 fffff800`00b9a6d0 fffff880`0167664f : fffffa80`07f09010 fffffa80`07ef2ca0 fffff880`04c6d6a0 fffff880`04dad5ad : nt!KiGeneralProtectionFault+0x10a fffff800`00b9a860 fffff880`04a88686 : 00000000`00020007 fffffa80`07fcba30 fffffa80`08bfa350 fffff800`00b9a940 : ndis!NdisMAllocateNetBufferSGList+0xf fffff800`00b9a900 00000000`00020007 : fffffa80`07fcba30 fffffa80`08bfa350 fffff800`00b9a940 00000000`00000000 : NETw5s64+0xd686 fffff800`00b9a908 fffffa80`07fcba30 : fffffa80`08bfa350 fffff800`00b9a940 00000000`00000000 00000000`00000100 : 0x20007 fffff800`00b9a910 fffffa80`08bfa350 : fffff800`00b9a940 00000000`00000000 00000000`00000100 fffff8a0`0b251000 : 0xfffffa80`07fcba30 fffff800`00b9a918 fffff800`00b9a940 : 00000000`00000000 00000000`00000100 fffff8a0`0b251000 fffff880`04a8cebd : 0xfffffa80`08bfa350 fffff800`00b9a920 00000000`00000000 : 00000000`00000100 fffff8a0`0b251000 fffff880`04a8cebd 00000000`00000000 : 0xfffff800`00b9a940 STACK_COMMAND: kb FOLLOWUP_IP: NETw5s64+d686 fffff880`04a88686 ?? ??? SYMBOL_STACK_INDEX: a SYMBOL_NAME: NETw5s64+d686 FOLLOWUP_NAME: MachineOwner MODULE_NAME: NETw5s64 IMAGE_NAME: NETw5s64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c04085e FAILURE_BUCKET_ID: X64_0x1E_c0000005_NETw5s64+d686 BUCKET_ID: X64_0x1E_c0000005_NETw5s64+d686 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\rzantarra\Windows_NT6_BSOD_jcgriff2\032112-18267-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`03c53000 PsLoadedModuleList = 0xfffff800`03e97650 Debug session time: Wed Mar 21 07:50:51.733 2012 (UTC - 6:00) System Uptime: 0 days 0:00:21.748 Loading Kernel Symbols ............................................................... ........................................ Loading User Symbols ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A, {40, 2, 1, fffff80003cde2a8} Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys Probably caused by : iaStor.sys ( iaStor+4a98d ) Followup: MachineOwner --------- 5: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000000000000040, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80003cde2a8, address which referenced memory Debugging Details: ------------------ WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003f01100 0000000000000040 CURRENT_IRQL: 2 FAULTING_IP: nt!KiTryUnwaitThread+28 fffff800`03cde2a8 f0480fba6b4000 lock bts qword ptr [rbx+40h],0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: System TRAP_FRAME: fffff880032b06c0 -- (.trap 0xfffff880032b06c0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=fffff88003288180 rdx=fffffa80063fcb10 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80003cde2a8 rsp=fffff880032b0850 rbp=0000000000000002 r8=0000000000000100 r9=0000000000000000 r10=fffffa80063fcb10 r11=fffff880032b0950 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc nt!KiTryUnwaitThread+0x28: fffff800`03cde2a8 f0480fba6b4000 lock bts qword ptr [rbx+40h],0 ds:00000000`00000040=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80003ccf2e9 to fffff80003ccfd40 STACK_TEXT: fffff880`032b0578 fffff800`03ccf2e9 : 00000000`0000000a 00000000`00000040 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx fffff880`032b0580 fffff800`03ccdf60 : 00000000`00000000 fffffa80`06626530 fffffa80`06620790 00000000`00000000 : nt!KiBugCheckDispatch+0x69 fffff880`032b06c0 fffff800`03cde2a8 : fffffa80`00000000 00000000`00000000 fffffa80`063dcd80 fffff880`0107061b : nt!KiPageFault+0x260 fffff880`032b0850 fffff800`03cd4788 : fffffa80`063dcb08 00000000`00000002 00000000`00000000 fffff880`03288180 : nt!KiTryUnwaitThread+0x28 fffff880`032b08b0 fffff880`0106498d : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`063dcad0 : nt!KeSetEvent+0x446 fffff880`032b0920 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`063dcad0 00000000`00000001 : iaStor+0x4a98d fffff880`032b0928 00000000`00000000 : 00000000`00000000 fffffa80`063dcad0 00000000`00000001 fffff880`010656ac : 0xfffffa80`00000000 STACK_COMMAND: kb FOLLOWUP_IP: iaStor+4a98d fffff880`0106498d ?? ??? SYMBOL_STACK_INDEX: 5 SYMBOL_NAME: iaStor+4a98d FOLLOWUP_NAME: MachineOwner MODULE_NAME: iaStor IMAGE_NAME: iaStor.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a7c1cc9 FAILURE_BUCKET_ID: X64_0xA_iaStor+4a98d BUCKET_ID: X64_0xA_iaStor+4a98d Followup: MachineOwner ---------
  1. Caused by NETw5s64.sys
  2. Due to the Intel storage controller driver...

I see a couple problems on your system:
  • Your intel drivers seem to be in disarray or corrupted. Intel® Driver Update Utility

  • Code:
    Event[433]:
      Log Name: Application
      Source: Application Error
      Date: 2012-03-19T23:39:43.000
      Event ID: 1000
      Task: Application Crashing Events
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Prime
      Description: 
    Faulting application name: sysinfo.exe, version: 2.43.0.1419, time stamp: 0x2a425e19
    Faulting module name: rtl70.bpl, version: 7.0.4.453, time stamp: 0x2a425e19
    Exception code: 0xc0000005
    Fault offset: 0x000068e8
    Faulting process id: 0x2e0
    Faulting application start time: 0x01cd064324003ff8
    Faulting application path: C:\Program Files (x86)\Glary Utilities\sysinfo.exe
    Faulting module path: C:\Program Files (x86)\Glary Utilities\rtl70.bpl
    Report Id: 541fe5df-723e-11e1-8f28-20cf30697291
    Are you using automated optimization utilities on your system? Glary Utilities - Free Utilities to Clean Registry, Fix PC Errors, Clean Privacy

    Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
My System SpecsSystem Spec
22 Mar 2012   #9

windows 7 home premium 64 bit SP1
 
 

Hello, sorry for the delay in posting.
I found a utility program called Slimdrivers and updated my usb and intel drivers for the system. I tried to run the intel update utility you linked to me after the fact (I updated the drivers with slimdrivers before I received your post) and saw that there was only the realtek audio driver needed updating so I'm updating that now.
Since the updates no BSODs and it's rather stable at this point. Can you guys recommend stress test programs or something that I could use to test this out a bit more?
Thanks for your help again
My System SpecsSystem Spec
22 Mar 2012   #10

windows 7 home premium 64 bit SP1
 
 

Forgot to mention, I understand about glary utilities and have stopped using it for the time being.
My System SpecsSystem Spec
Reply

 BSOD and Windows Startup Repair with random crashes




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