Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Random BSOD Crash

20 Mar 2012   #1

Windows 7 Home Premium x64
 
 
Random BSOD Crash

I need help with this. I notice that it happens a few minutes after I wake the computer up from sleep mode. This has been happening since a recent Windows 7 update from Windows Update.

The attachment contains two .dmp files from today, and yesterday.

If there is anymore information you require or something that I need to do for assistance, please let me know.

My System SpecsSystem Spec
.

21 Mar 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\Eblim\032012-20014-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`0301a000 PsLoadedModuleList = 0xfffff800`0325e650 Debug session time: Tue Mar 20 17:19:44.479 2012 (UTC - 6:00) System Uptime: 0 days 19:34:57.931 Loading Kernel Symbols ............................................................... ................................................................ ........................ Loading User Symbols Loading unloaded module list ........ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck FE, {5, fffffa80068c71a0, 808627cc, fffffa8005e375a8} ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: usbport!_DEVICE_EXTENSION *** *** *** ************************************************************************* Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BUGCODE_USB_DRIVER (fe) USB Driver bugcheck, first parameter is USB bugcheck code. Arguments: Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is using a physical memory address that was not allocated by the USBport driver. Arg2: fffffa80068c71a0, Device extension pointer of the host controller Arg3: 00000000808627cc, PCI Vendor,Product id for the controller Arg4: fffffa8005e375a8, Pointer to Endpoint data structure Debugging Details: ------------------ ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: usbport!_DEVICE_EXTENSION *** *** *** ************************************************************************* CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xFE PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff88002e4ff7e to fffff80003096d40 STACK_TEXT: fffff880`0318ca18 fffff880`02e4ff7e : 00000000`000000fe 00000000`00000005 fffffa80`068c71a0 00000000`808627cc : nt!KeBugCheckEx fffff880`0318ca20 fffff880`02e7dfac : 00000000`60eb5100 fffffa80`068c86a0 00000000`00000000 fffffa80`05e37720 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a fffff880`0318ca60 fffff880`02e7db73 : fffffa80`05e375a8 fffff800`0301a000 fffffa80`05e37720 00000000`00000000 : usbehci!EHCI_sMode_PollEndpointSlot+0x6c fffff880`0318caf0 fffff880`02e82d91 : fffffa80`05e375a8 00000000`00000000 00000000`00000000 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x53 fffff880`0318cb30 fffff880`02e23e8b : 00000000`00000002 fffffa80`068c71a0 00000000`00000000 00000000`00000040 : usbehci!EHCI_PollEndpoint+0x41 fffff880`0318cb70 fffff880`02e289d1 : 00000000`00000040 00000000`00000004 fffffa80`05e37360 fffffa80`068c7050 : USBPORT!MPf_PollEndpoint+0x9b fffff880`0318cba0 fffff880`02e34077 : fffffa80`068c71a0 00000000`00000040 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1 fffff880`0318cc00 fffff880`02e24f89 : fffffa80`068c7050 00000000`00000000 fffffa80`068c7a02 fffffa80`068c7a18 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1c3 fffff880`0318cc60 fffff800`030a151c : fffff880`03164180 fffffa80`068c7a18 fffffa80`068c7a30 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9 fffff880`0318cc90 fffff800`0308ea6a : fffff880`03164180 fffff880`0316efc0 00000000`00000000 fffff880`02e24db0 : nt!KiRetireDpcList+0x1bc fffff880`0318cd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_IP: usbehci!EHCI_sMode_PollEndpointSlot+6c fffff880`02e7dfac 4533c9 xor r9d,r9d SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: usbehci!EHCI_sMode_PollEndpointSlot+6c FOLLOWUP_NAME: MachineOwner MODULE_NAME: usbehci IMAGE_NAME: usbehci.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0c00 FAILURE_BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c Followup: MachineOwner ---------

  1. The crash was caused by a USB device. Microsoft does not seem to provide the symbols for the device causing the conflict. What USB devices do you have plugged in?

My System SpecsSystem Spec
22 Mar 2012   #3

Windows 7 Home Premium x64
 
 

Thank you. I know exactly what the cause of the problem is then. It's a Wireless device for my internet. Would a driver update fix this? Or is there something else I should do?

EDIT: I'm now working at the General USB fix at this time. I have already done the "hard reset" and it hasn't changed anything. I also searched for a driver update, and I found that it's already up-to-date.
My System SpecsSystem Spec
.


23 Mar 2012   #4

Windows 7 Ultimate x64
 
 

If a problem occurs on your computer after you install or update a driver. Do
Device Driver Rollback to replace the driver with the previously installed version.

1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before.
My System SpecsSystem Spec
23 Mar 2012   #5

Windows 7 Home Premium 64 Bit
 
 

If you can roll back the driver, and it does not resolve the problem, try installing the updated version a second time. Sometimes drivers can get corrupted and cause conflicts. To re-install the driver, follow these steps:
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Find the device you are trying to uninstall by expanding the appropriate set of devices
  6. Right click the device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Do not restart your computer
  10. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Do not restart your computer
  11. Install the latest driver for the device.
Normally, it is a good idea to restart your computer after a driver uninstall, but for network drivers, Windows will often install the driver again on restart and reject any driver updates. Windows has trouble with network drivers from time to time and tends to give messages that the driver is already up to date during updates. The above steps prevent this from happening.
My System SpecsSystem Spec
Reply

 Random BSOD Crash





Thread Tools



Similar help and support threads for2: Random BSOD Crash
Thread Forum
Random BSOD crash BSOD Help and Support
BSOD + random crash BSOD Help and Support
Random BSOD crash BSOD Help and Support
Random Crash Bsod BSOD Help and Support
Random BSOD Crash BSOD Help and Support
Random crash, BSOD BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:04 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33