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Windows 7: Random restarts and system restore upon boot

21 Mar 2012   #1
Chris2222000

Windows 7 Home Premium 64bit
 
 
Random restarts and system restore upon boot

Hi everyone,

I was wondering if someone would be able to help me out. I have a pretty new (Dec. 2011) Hp6-2133w desktop from Walmart. Starting about a month ago it showing me the failed to load screen every time I try to boot. After going through the MS system restore process it will load and function perfectly. However, the next time I shut down or restart it does the same thing and I am forced to do the system restore again.

Also, starting just last week it has shut down on me several times. Not crashed, but shut down. All the programs will close and will log out and shut down, just as though someone had pushed the physical power button.

I have no idea if the two problems are related but it seems unlikely they are not. The first time this happened was after I had installed VirtualBox to test the Windows8 Consumer Preview. After it failed to load I assumed it was related to that install so I removed the program and all (visible) traces of it. No go, it still does it. Could there be some residual reg entries or something that could be causing it?

Please let me know exactly what specs, logs, etc. will be helpful and I will provide them. Thanks in advance.


My System SpecsSystem Spec
.
21 Mar 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So EVERY time, so really ALWAYS after starting (so also after restarting) the system performs a system restore?
you mean system restore or startup repair?

Normally system restore takes place from running win7, not from startup. Messages like "preparing system restore", "restoring registry" etc should appear.

Please explain exactly what happens
My System SpecsSystem Spec
21 Mar 2012   #3
Chris2222000

Windows 7 Home Premium 64bit
 
 

Sorry for the confusion. Exactly what happens is that Windows begins to load, will show the HP spash screen and then go black, at which point it restarts and boots into the recovery manager options with a message telling me Windows Failed to Start.

At this point i am able to choose System Restore, Startup Recovery, or to return to factory settings. Using the startup recovery option has not seemed to help so far, only by selecting return to a previous restore point will it boot to windows.

I was hoping there was some log of what changes it made in order to boot so that I can try to keep that problem from happening again but if there is such a log, I dont know where it is. The event viewer log just says kernal power failure, which I presumed was a consequence of it shutting down, and not the cause.
My System SpecsSystem Spec
.

22 Mar 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Startup Recovery only starts if bootloader thinks win7 is not startable.
When system is not booting normally, don't repair it (for test). Instead:
  • Power on and tap F8 multiple times
  • Try normal mode boot, or safe mode. No response at all?
post results
My System SpecsSystem Spec
22 Mar 2012   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Chris2222000 View Post
Sorry for the confusion. Exactly what happens is that Windows begins to load, will show the HP spash screen and then go black, at which point it restarts and boots into the recovery manager options with a message telling me Windows Failed to Start.

At this point i am able to choose System Restore, Startup Recovery, or to return to factory settings. Using the startup recovery option has not seemed to help so far, only by selecting return to a previous restore point will it boot to windows.

I was hoping there was some log of what changes it made in order to boot so that I can try to keep that problem from happening again but if there is such a log, I dont know where it is. The event viewer log just says kernal power failure, which I presumed was a consequence of it shutting down, and not the cause.
Try "startup recovery". there is some text something like "view startup repair diagnostics". Did it find some errors and was it able to fix it? status 0x0 means succes
My System SpecsSystem Spec
22 Mar 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Chris2222000 View Post
Sorry for the confusion. Exactly what happens is that Windows begins to load, will show the HP spash screen and then go black, at which point it restarts and boots into the recovery manager options with a message telling me Windows Failed to Start.

At this point i am able to choose System Restore, Startup Recovery, or to return to factory settings. Using the startup recovery option has not seemed to help so far, only by selecting return to a previous restore point will it boot to windows.

I was hoping there was some log of what changes it made in order to boot so that I can try to keep that problem from happening again but if there is such a log, I dont know where it is. The event viewer log just says kernal power failure, which I presumed was a consequence of it shutting down, and not the cause.
please post the eventlog entry of kernel power failure. (please in xml)
Also read this Description of Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first"
My System SpecsSystem Spec
22 Mar 2012   #7
Chris2222000

Windows 7 Home Premium 64bit
 
 

Im still waiting on the other steps you sugested (until it happens again). Last time it happened I was able to boot into safe mode with no problem, but upon restart it would not boot into regular windows. Here is the eventlog xml of the kernel power failure

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-03-21T09:14:00.719616200Z" />

<EventRecordID>70546</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Number-6</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>
My System SpecsSystem Spec
22 Mar 2012   #8
Chris2222000

Windows 7 Home Premium 64bit
 
 

Upon further investigation, I believe the restart might be related to Windows Updates. There are updates pending which are applied and then unistalled every time I go through the system restore process. I think that they are then downloaded in the background and then cause a restart whent they are finsihed. I will disable that for the time being just in case.

I ran the startup repair and went though the log. All tests came back =0x0. At the end it says:

Root cause found: Unspecified changes to system configuration might have caused the problem
Repair action: System Restore
Result: Completed successfully
Error code = 0x0
Time Taken = 934305 ms
My System SpecsSystem Spec
22 Mar 2012   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Chris2222000 View Post
Upon further investigation, I believe the restart might be related to Windows Updates. There are updates pending which are applied and then unistalled every time I go through the system restore process. I think that they are then downloaded in the background and then cause a restart whent they are finsihed. I will disable that for the time being just in case.

I ran the startup repair and went though the log. All tests came back =0x0. At the end it says:

Root cause found: Unspecified changes to system configuration might have caused the problem
Repair action: System Restore
Result: Completed successfully
Error code = 0x0
Time Taken = 934305 ms
Good point!! That should be the problem.
Disable automatic updates (temporary).
Search for updates manually and install only one, or in groups of 3 (in case there are many updates). always reboot in between, so you know if you installed the update that corrupts startup. If you did it in groups of 3, you can rollback using system restore and try again one by one.

-ms office updates... most unlike this is the problem. Install them all at once, since I don't expect they give the problem
-same for internet explorer updates

What patch is the culprit?
My System SpecsSystem Spec
24 Mar 2012   #10
Chris2222000

Windows 7 Home Premium 64bit
 
 

Sorry for the delay. I had a successful restart with no updates installed and am beginning to work my way through them in groups as you suggested. The fact that it booted fine without the updates is a pretty strong indicator that is the culprit. I will post again when I find out which one it is. Thanks for your help
My System SpecsSystem Spec
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 Random restarts and system restore upon boot




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