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Windows 7: BSOD - BUGCODE_USB_DRIVER, USBs not working correctly.


21 Mar 2012   #1

Microsoft Windows 7 Ultimate 64-bit
 
 
BSOD - BUGCODE_USB_DRIVER, USBs not working correctly.

Well, for quite some time I've had this problem with my USB storage, in which any USB inserted into my computer that contained any bit of storage (External Hard Drives, iPods, Flash Drives, etc...) would not load, windows would not even notice they're even plugged in. (However they DO show up in my bios!) All other USB devices, such as my headset, keyboard, and mouse do work if they're plugged in while the PC is booting. If they're ever unplugged at one point they become non-responsive.

I have looked up a ton of solutions, most of which were similar to, "Disable your hardware with a yellow mark next to it! Update your drivers! Uninstall your usbs and reboot!" (Which un-installing caused this BSOD after a minute of being at the desktop for the next few times I had booted up.) Others have mentioned try formatting the extra drive letters in Disk Manager, to my surprise the other drive letters weren't even present. (Just my 3 HDD and my CD drive was shown.)

This is what my Disk Manager looks like:


I have also noticed that USBSTOR.sys is not running at any time, nor can I force it to start. I tried starting it through a command prompt and this is what I was left with:


Every time I shut down my computer, I also get a BSOD. (BUGCODE_USB_DRIVER, 0xFE)

The main issue is I need to solve this BSOD and get my USB storage drives working again. Everything requested it attached.

Specs:
Windows 7 Ultimate - x64 bit
The original OS on this hard drive in this installment, which is a full retail copy. It was installed sometime spring 2010. (March, I think.)
I cannot give a date on hardware, this pc was custom-built back before vista was around, the specs were functioning with Windows 7 RC when that appeared, so I decided to being using windows 7.
Graphics Card: Radeon X1600 Series
Motherboard: ECS Elitegroup - RS485M-M

Note to the PC Health Report:
I do have several anti-virus programs, (not all running at all times, of course.) however Windows does not consider them as dominant virus scanners. (Ex: Ad-Aware, Malware Bytes, Spyhunter.)

Thanks for your time!

My System SpecsSystem Spec
.

22 Mar 2012   #2

Windows 7 Home Premium 64 Bit
 
 

For USB issues:
My System SpecsSystem Spec
22 Mar 2012   #3

Microsoft Windows 7 Ultimate 64-bit
 
 

Thanks! I'll start trying these now!

I remember I tried SFC once, however it reported back with errors, I'll definitely try it again.
My System SpecsSystem Spec
.


22 Mar 2012   #4

Windows 7 Home Premium 64 Bit
 
 

If SFC reports back with errors on a fourth run this time, please use OPTION THREE of that tutorial to generate the sfcdetails.txt file and upload the file to your post for us to take a look. Depending on how much corruption there is, it may be fairly easy to fix any issues.
My System SpecsSystem Spec
22 Mar 2012   #5

Microsoft Windows 7 Ultimate 64-bit
 
 

Well, I just finished the first SFC scan, there were errors. I had also followed the instructions given here. I still received a BSOD while shutting down, but a few minutes after at being at the desktop I noticed windows played the "USB Device Found" sound, however I did not find any new changes. I was also prompted to restart my computer a minute afterwards.

I'll complete the second SFC scan, then I'll report back with any noticeable changes.
My System SpecsSystem Spec
22 Mar 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Careful; it sounds like you are going through the steps in a jumble rather than one at a time. This could result in needing to do them again one at a time later. Take your time and do not rush to get the tasks done. Troubleshooting takes a bit of time and patience. It will take more time and patience if you rush.
My System SpecsSystem Spec
22 Mar 2012   #7

Microsoft Windows 7 Ultimate 64-bit
 
 

Don't worry, I messed with device manager first, then began to scan.

The fourth scan came up with errors, so attached is sfcdetails.txt as requested.

It looks like the errors aren't from a USB driver anymore, however the same issues still apply, along with the USB drivers are stuck in a "stopped" state.
My System SpecsSystem Spec
23 Mar 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Code:
2012-03-22 19:54:13, Info                  CSI    00000029 [SR] Verifying 100 (0x0000000000000064) components
2012-03-22 19:54:13, Info                  CSI    0000002a [SR] Beginning Verify and Repair transaction
2012-03-22 19:54:15, Info                  CSI    0000002b [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 19:54:18, Info                  CSI    0000002c [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 19:54:18, Info                  CSI    0000002d [SR] This component was referenced by [l:180{90}]"Microsoft-Windows-Common-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_hpsamd"
2012-03-22 19:54:18, Info                  CSI    0000002f [SR] Verify complete

2012-03-22 20:09:59, Info                  CSI    000002f8 [SR] Verifying 73 (0x0000000000000049) components
2012-03-22 20:09:59, Info                  CSI    000002f9 [SR] Beginning Verify and Repair transaction
2012-03-22 20:10:04, Info                  CSI    000002fb [SR] Verify complete
2012-03-22 20:10:04, Info                  CSI    000002fc [SR] Repairing 1 components
2012-03-22 20:10:04, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
2012-03-22 20:10:04, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 20:10:04, Info                  CSI    000002ff [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 20:10:04, Info                  CSI    00000300 [SR] This component was referenced by [l:180{90}]"Microsoft-Windows-Common-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_hpsamd"
2012-03-22 20:10:04, Info                  CSI    00000302 [SR] Repair complete
2012-03-22 20:10:04, Info                  CSI    00000303 [SR] Committing transaction
2012-03-22 20:10:04, Info                  CSI    00000307 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
Use the tip in OPTION THREE of SFC /SCANNOW Command - System File Checker to replace HpSAMD.sys
My System SpecsSystem Spec
23 Mar 2012   #9

Microsoft Windows 7 Ultimate 64-bit
 
 

Alright, I was going to ask if I should try that anyway, I'll get to it!
My System SpecsSystem Spec
23 Mar 2012   #10

Windows 7 Home Premium 64 Bit
 
 

After you replace the file, restart the computer and then run sfc /scannow to make sure the problem was resolved. Best of luck!
My System SpecsSystem Spec
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 BSOD - BUGCODE_USB_DRIVER, USBs not working correctly.




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