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Windows 7: Crash to Desktop when playing BF2. (PkBstrB service entered stopped.)

21 Mar 2012   #1

Win7 Pro x64
 
 
Crash to Desktop when playing BF2. (PkBstrB service entered stopped.)

I've been trying to chase this issue for quite some time now. Randomly I experience a crash to desktop when playing Battlefield 2. Doesn't seem to have any rhyme or reason, just bam!

The only thing I can spot in the logs is one in system saying: (Happens Everytime)
Quote:
"The PnkBstrB service entered the stopped state."
There is also one that will show in the app log saying: (Happens once in awhile)
Quote:
"Faulting application name: bf2.exe, version: 0.0.0.0, time stamp: 0x4a8d6629
Faulting module name: Memory.dll, version: 0.0.0.0, time stamp: 0x497ec791
Exception code: 0xc0000005
Fault offset: 0x00001ddc
Faulting process id: 0x600
Faulting application start time: 0x01cd07d8b8b64218
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\bf2.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\Memory.dll
Report Id: 23819cc8-73cc-11e1-a8f9-000854b19d94"
I've attached the needed dumps as requested. Hope someone out there can help.

System:
Windows 7 Pro x64
AMD Athlon 6000
Nvidia 8800 GTS x2
onboard sound
cant remember the board.


My System SpecsSystem Spec
.

21 Mar 2012   #2

Win7 Pro x64
 
 

I found this section from the following user request.

http://www.sevenforums.com/crashes-d...ows-crash.html
My System SpecsSystem Spec
22 Mar 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Security Software (this is just to show that you are running Security Software, not that there is anything wrong with it):
Code:
msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	852	8	200	1380	3/21/2012 2:03 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 6:21 PM
msseces.exe	c:\program files\microsoft security client\msseces.exe	2448	8	200	1380	3/21/2012 2:03 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 3:35 PM

Code:
Event[237]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2012-03-21T10:05:23.000
  Event ID: 3002
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dad-PC
  Description: 
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
 	Feature: Behavior Monitoring
 	Error Code: 0x80004005
 	Error description: Unspecified error 
 	Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
Uninstall and re-install Microsoft Security Essentials - Free Antivirus for Windows


Code:
Event[151]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-03-20T10:36:33.000
  Event ID: 10
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dad-PC
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This can be fixed through Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2


Code:
Event[268]:
  Log Name: Application
  Source: Application Error
  Date: 2012-03-10T22:18:47.000
  Event ID: 1000
  Task: Application Crashing Events
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Dad-PC
  Description: 
Faulting application name: bf2.exe, version: 0.0.0.0, time stamp: 0x4a8d6629
Faulting module name: Memory.dll, version: 0.0.0.0, time stamp: 0x497ec791
Exception code: 0xc0000005
Fault offset: 0x00001ddc
Faulting process id: 0x72c
Faulting application start time: 0x01ccff36bb0d9c50
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\bf2.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\Memory.dll
Report Id: 4b9856f0-6b31-11e1-81c3-000854b19d94
I am wondering if you shouldn't re-install BF2 and see if that resolves the problem.


If the above do not resolve the issue:
My System SpecsSystem Spec
.


30 Mar 2012   #4

Win7 Pro x64
 
 

Well, I...

- uninstalled security essentials
- ran fix for event 10
- completely uninstalled / re-installed bf2

Same event. Crash to desktop with the lingering event in the system stating that PnkBstrB service has entered a stopped state.

I'll try the clean startup...

Let me know if you have any other solutions...
My System SpecsSystem Spec
30 Mar 2012   #5

Windows 7 Home Premium 64 Bit
 
 

You did not state whether you re-installed Microsoft Security Essentials. I do not recommend running without security software installed.


Let us know if the clean startup resolves the crashes. I'll try to think of some more steps in the meantime in case that does not work.
My System SpecsSystem Spec
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 Crash to Desktop when playing BF2. (PkBstrB service entered stopped.)




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