BSOD random shutdowns


  1. Posts : 3
    win7 home premium 64bit
       #1

    BSOD random shutdowns


    PC just shuts off with no apparent pattern. Please help - files attached
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows

    * Did you run a FULL SYSTEM scan with Malwarebytes?
      My Computer


  3. Posts : 3
    win7 home premium 64bit
    Thread Starter
       #3

    any other suggestions


    any other suggestion beside unistalling Norton - I did disable temporarily but still got the issue... and still get a BSOD 1-3 times a day - very frustrating!
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Re-enable Norton so you are fully protected and please upload your latest crash reports.

    Also, what version of Norton are you using; is it up to date and a 2012 version?
      My Computer


  5. Posts : 3
    win7 home premium 64bit
    Thread Starter
       #5

    one more time


    Sorry for the tardy reply - I have been out of town.

    BSOD seems to happen when away from computer only - not sure if in sleep mode yet or not.

    THANKS much for looking into this
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Kingston\BSODDmpFiles\olsonfamily\Windows_NT6_BSOD_jcgriff2\041012-15506-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Machine Name:
    Kernel base = 0xfffff800`02a15000 PsLoadedModuleList = 0xfffff800`02c59650
    Debug session time: Mon Apr  9 20:42:31.674 2012 (UTC - 6:00)
    System Uptime: 0 days 2:38:38.517
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...............................
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800c9aa930, fffff80000b9c3d8, fffffa800db2f2f0}
    
    Probably caused by : hidusb.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800c9aa930, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, Functional Device Object of the stack
    Arg4: fffffa800db2f2f0, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa800db2f2f0
    
    DEVICE_OBJECT: fffffa800c9feb30
    
    DRIVER_OBJECT: fffffa800c9e0aa0
    
    IMAGE_NAME:  hidusb.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665
    
    MODULE_NAME: hidusb
    
    FAULTING_MODULE: fffff880079cd000 hidusb
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`02aff192 : 00000000`0000009f 00000000`00000003 fffffa80`0c9aa930 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`02a9ca6c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
    fffff800`00b9c430 fffff800`02a9c906 : fffffa80`0d218af8 fffffa80`0d218af8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`02a9c7ee : 00000016`297a8b69 fffff800`00b9cb18 00000000`00094f6d fffff800`02c0a028 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`02a9c5d7 : 00000007`578662c4 00000007`00094f6d 00000007`5786621c 00000000`0000006d : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`02a89a6a : fffff800`02c06e80 fffff800`02c14cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_hidusb.sys
    
    BUCKET_ID:  X64_0x9F_3_IMAGE_hidusb.sys
    
    Followup: MachineOwner
    ---------
    The problem appears to be caused by a USB device or the USB ports themselves. It could also be Bluetooth causing these types of crashes.
    • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
      1. Shut down and turn off the computer.
      2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
      3. "Remove the computer from any port replicator or docking station, disconnect
        cables to printers or devices such as external monitors, USB memory sticks or SD cards,
        headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth
        wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
      4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
        power from components is drained to clear the software connections between the BIOS
        and hardware and clear any corruption in the temporary memory.
      5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
        and mouse should suffice and be the only peripherals reconnected.
      6. Turn it on to reinitialize the software connections between the BIOS and hardware
      My Computer


 

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