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Windows 7: Blue screen of death - reports posted

22 Mar 2012   #1
helenlouise

windows 7 Home Premium 32bit
 
 
Blue screen of death - reports posted

Windows 7 32bit OEM was originally installed on laptop at purchase approx 2 and a half years old, never reinstalled operating system


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22 Mar 2012   #2
helenlouise

windows 7 Home Premium 32bit
 
 

under show hidden devices in device manager i have found RapportBuka showing as not working, showing as stopped is this the problem or is this malware hidden? dont know whether to press start?

device type - Non-Plug and Play Drivers
device status - This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
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22 Mar 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

I would recommend starting a separate thread in the System Security - Windows 7 Forums forum for the RapportBuka problem. We will proceed with the crash analysis after that has been removed as that should be first priority. If you do not get a response in your thread there within 24 hours, let me know, and I will try to get one of our security experts to take a look.

We work on here as volunteers, so don't expect an immediate response. Sometimes it takes up to a day to get an answer to concerns on these forums. It depends on who has time available to help. Best of luck!
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22 Mar 2012   #4
helenlouise

windows 7 Home Premium 32bit
 
 

sorry i thought thats what made the laptop blue screen, hence my post in here
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22 Mar 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by helenlouise View Post
sorry i thought thats what made the laptop blue screen, hence my post in here
It may be what is causing the crashes. I am not a security expert, though, so I cannot help too much with removing malware. I would be more comfortable if you start a thread in the security forum and then post back here when the malware is removed. If you continue to have crashes after the malware removal, I will be happy to help resolve them.

I think at this time, it is more important to get the malware removed first since it is compromising your security and leaves you personally vulnerable. That is why I gave it higher priority than debugging the crash reports.
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22 Mar 2012   #6
helenlouise

windows 7 Home Premium 32bit
 
 

Ok, thank you very much, have started a thread there, gawd i wish i was a computer expert, again many thanks, will update after
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22 Mar 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

Are you running any Trusteer Ltd software for online protection logging into accounts such as your bank account?
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22 Mar 2012   #8
helenlouise

windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Are you running any Trusteer Ltd software for online protection logging into accounts such as your bank account?
yes i am, this is what i thought it could be, but i just dont know, have run makware and mse and it has picked up nothing, maybe just try hitting the start button and see what happens

i have removed trusteer but the RapportBuka has not gone from device manager, it still has a yellow error message
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22 Mar 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Can you right click the RapportBuka device and click Uninstall? If you do, does it give the option to delete the driver software for the device? Put a tick in the box for that option if it does. Then hit OK and try to uninstall it.

If the above does not work: Hardware devices are not working or are not detected in Windows is a good fix it tool for these issues.
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22 Mar 2012   #10
helenlouise

windows 7 Home Premium 32bit
 
 

no you cannot uninstall it or update driver it just says under non plug & play drivers

click on general it says

device type - non plug and play drivers
manufacturer - unknown
location - unknown
device status - This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

click on drivers tab
current status is at stop and all i could click on is start, and that is it
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 Blue screen of death - reports posted




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