Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Explorer crashing on right-click under x64 RTM


23 Aug 2009   #1

Windows 7 Ultimate x64
 
 
Windows Explorer crashing on right-click under x64 RTM

Hello,

Just wondered if anybody could make any sense of these Problem Reports?

For some reason every so often when I right-click on the Desktop or the Recycle Bin, Windows Explorer will crash.

It will do this three or four times and then be completely fine for the rest of the day.

I thought it was down to my Creative X-Fi Xtreme Audio drivers, but now I am not so sure.

Anyway, here's the reports:

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9bb
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c000041d
Exception Offset: 000000000003202d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 9679
Additional Information 2: 9679393d1585792b283e811362aac458
Additional Information 3: 99ba
Additional Information 4: 99ba52cdcda41a4960d0708e0039c5b6

Extra information about the problem
Bucket ID: 6733286

and

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9bb
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be01a
Exception Code: c000041d
Exception Offset: 00000000000fd7d2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 384e
Additional Information 2: 384ee4f7f514dbf491fcd7103f4dead0
Additional Information 3: 8a95
Additional Information 4: 8a95d581dc04b2bc0ff58d6de6f3badd

and

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9bb
Fault Module Name: StackHash_eeae
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000374
Exception Offset: 00000000000c6cd2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: eeae
Additional Information 2: eeaeacfcedb320bc5a1d44a0041a772c
Additional Information 3: 90e8
Additional Information 4: 90e82284328c294d2b8212e24ed05d67

and finally

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9bb
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bdfbe
Exception Code: c000041d
Exception Offset: 0000000000001221
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: fe1f
Additional Information 2: fe1fc2321642028abbe8da5c3b443a9c
Additional Information 3: 3700
Additional Information 4: 37000844ddc7ed76856fc5a2121ff052

If anybody can help I would be extremely grateful, I just cannot isolate the problem and it's very annoying.

Thanks.


My System SpecsSystem Spec
.

23 Aug 2009   #2

Windows® 8 Pro (64-bit)
 
 

it has to be a 3rd party program like adobe flash player.
download ShellExView - Shell Extension Manager For Windows and disable some related 3rd party apps.
My System SpecsSystem Spec
23 Aug 2009   #3

Windows 7 Ultimate x64
 
 

Thank you Dinesh, great little program that.

I have had a look and the only stuff that stands out is the ATI Catalyst entry (running the latest 9.8 x64), WinRAR (latest 3.90 x64), and Microsoft Security Essentials (latest build from connect) which I am starting to think may be the culprit.

I also have Spybot S & D which has a context menu option but doesn't appear to be listed.

I've attached the .html report from ShellExView for anyone that wants to take a look (rename from .txt to .html to open as it wouldn't let me upload .html?)

Thanks.
My System SpecsSystem Spec
.


23 Aug 2009   #4

Windows® 8 Pro (64-bit)
 
 

yep its either mse or the catalyst.
My System SpecsSystem Spec
23 Aug 2009   #5

Windows 7 Ultimate x64
 
 

Yes, it was Microsoft Security Essentials causing the issue, in particular:

C:\Program Files\Microsoft Security Essentials\shellext.dll

Somebody had already opened a bug report on Microsoft Connect so I added my two cents there.

Thank you again Dinesh, I can rest easy now knowing what the problem is, it's been bugging me for well over a month now.
My System SpecsSystem Spec
23 Aug 2009   #6

Win7 RTM
 
 

I can verify the OP's experience. I was pulling my hair out with the exact same Explorer crashes under Windows 7 x64 until I uninstalled MSE. I haven't seen one since.
My System SpecsSystem Spec
23 Aug 2009   #7

Windows 7 Ultimate x64
 
 

Tell me about it Meistergimp!

I was going around in circles after two full clean installs, blaming Creative and SpywareBlaster...

Typical, although at least now we might get a fix, there's at least two of us having the issue on Connect, and a third here being yourself.

I would go back to Avast but I know the beta is out for version 5 so I wouldn't be able to settle for 4.x

I just renamed shellext.dll to shellext.bak, which seems to have done the job, I lose the shell integration but at least it works for now.
My System SpecsSystem Spec
24 Aug 2009   #8

Windows® 8 Pro (64-bit)
 
 

You're Welcome Dazeon.
My System SpecsSystem Spec
25 Aug 2009   #9

Windows 7 Ultimate x64
 
 

If anybody here is on the official Microsoft Security Essentials beta then please rate or validate this issue here:

https://connect.microsoft.com/securi...dbackID=484743

The link will only work if you're registered with the program on Connect.
Even if you don't have this issue, you could always rate it and hopefully get us a fix...

Thank you.
My System SpecsSystem Spec
25 Aug 2009   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dazeon View Post
If anybody here is on the official Microsoft Security Essentials beta then please rate or validate this issue here:

https://connect.microsoft.com/securi...dbackID=484743

The link will only work if you're registered with the program on Connect.
Even if you don't have this issue, you could always rate it and hopefully get us a fix...

Thank you.
Done
My System SpecsSystem Spec
Reply

 Windows Explorer crashing on right-click under x64 RTM




Thread Tools



Similar help and support threads for2: Windows Explorer crashing on right-click under x64 RTM
Thread Forum
Windows Explorer crashing when I click on one specific folder BSOD Help and Support
Solved Windows Explorer crashing on right click (image files and PDF only) BSOD Help and Support
Windows explorer crashing on new folder and right click BSOD Help and Support
Windows Explorer crashing, adobe plug in crashing. General Discussion
Windows Explorer mouse double-click is click-jump-click Hardware & Devices
Explorer.exe crashing frequently on right click BSOD Help and Support
Explorer.exe crashing whenever I search/right click HDs BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:18 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33