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Windows 7: Windows 7 - DRIVER POWER STATE FAILURE Windows 7

22 Mar 2012   #1
KaranKhanna23

64 bit
 
 
Windows 7 - DRIVER POWER STATE FAILURE Windows 7

Ok so when shutting down my computer it seems to hang at shutting down for ages (time changes) and then I get a BSOD and it says DRIVER POWER STATE FAILURE. It also does this randomly when not shutting down.

I have a Dell XPS, Core i5 (2.4ghz), 6Gigs of RAm, running a legal copy of Windows 7 Home Edition (64bit).

Its fully updated and have previously done a reinstall.

Music also gets stuck in between sometimes

I have attached zip file required for analysis

Anything would be helpfull.


My System SpecsSystem Spec
.
23 Mar 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Security Software:
Code:
mcagent.exe	c:\program files\mcafee.com\agent\mcagent.exe	5520	8	200	1380	23-03-2012 03:46	11.0.644.0	1.60 MB (1,675,160 bytes)	12-02-2012 00:09

Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\KaranKhanna23\Windows_NT6_BSOD_jcgriff2\032312-17097-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0? Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`03205000 PsLoadedModuleList = 0xfffff800`03449650 Debug session time: Thu Mar 22 16:13:49.727 2012 (UTC - 6:00) System Uptime: 0 days 1:53:34.991 Loading Kernel Symbols ............................................................... ................................................................ .......................................... Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa800602b060, fffff80000b9c3d8, fffffa80060721e0} Probably caused by : pci.sys Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa800602b060, Physical Device Object of the stack Arg3: fffff80000b9c3d8, Functional Device Object of the stack Arg4: fffffa80060721e0, The blocked IRP Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 3 IMAGE_NAME: pci.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f MODULE_NAME: pci FAULTING_MODULE: fffff88000fa4000 pci CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 STACK_TEXT: fffff800`00b9c388 fffff800`032ef192 : 00000000`0000009f 00000000`00000003 fffffa80`0602b060 fffff800`00b9c3d8 : nt!KeBugCheckEx fffff800`00b9c390 fffff800`0328ca6c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34040 fffff800`00b9c430 fffff800`0328c906 : fffffa80`0daa2840 fffffa80`0daa2840 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c fffff800`00b9c4a0 fffff800`0328c7ee : 0000000f`de0d3359 fffff800`00b9cb18 00000000`0006aa77 fffff800`033fa168 : nt!KiProcessExpiredTimerList+0xc6 fffff800`00b9caf0 fffff800`0328c5d7 : 00000003`b5f0d8c5 00000003`0006aa77 00000003`b5f0d81f 00000000`00000077 : nt!KiTimerExpiration+0x1be fffff800`00b9cb90 fffff800`03279a6a : fffff800`033f6e80 fffff800`03404cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277 fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0x9F_3_NETwNs64_IMAGE_pci.sys BUCKET_ID: X64_0x9F_3_NETwNs64_IMAGE_pci.sys Followup: MachineOwner ---------
  1. Usually related to network, audio, or display card problems.


Start by uninstalling the above drivers and then installing the latest updates from Drivers and Downloads | Dell [United States]

To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. First, download the latest driver. Then do the next steps.
  2. Login as an adminstrative user.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
23 Mar 2012   #3
KaranKhanna23

64 bit
 
 

I have updated all my drivers . Both errors are the same 0x0000009F: DRIVER_POWER_STATE_FAILURE
A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

Both cite the same driver NETwNs64.sys as the cause of your system crashes. This driver belongs to your Intel Wireless WiFi Link Adapter.


I have 14.2.1.1 version of this

For checking this i went to C:/Windows/system32/Drivers/NETwNs64.sys


Please help me !!!!
My System SpecsSystem Spec
.

23 Mar 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Did you update the drivers using the steps I gave?

If you provide more information, I may be able to help more: Dell XPS ???? What model exactly? There are lots of Dell XPS computer models.
My System SpecsSystem Spec
24 Mar 2012   #5
KaranKhanna23

64 bit
 
 

XPS L502X model

6GB RAM
2.4 Ghz i5 processor
500GB HDD
My System SpecsSystem Spec
24 Mar 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

I tried to check Dell's support site, but their server is currently down. I'll have to look into this for you later.

Found it.Use the steps in my previous post to update or re-install the drivers.

Quote   Quote: Originally Posted by writhziden View Post
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. First, download the latest driver. Then do the next steps.
  2. Login as an adminstrative user.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
24 Mar 2012   #7
KaranKhanna23

64 bit
 
 

Well Intel (R) Centrino(R) WireLess -N-1030 is what i have

I dont have Dell Intel Centrino Advanced-N 6230
My System SpecsSystem Spec
24 Mar 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote:
Applies to
Intel Centrino Advanced-N 6230
MOD-SRV,SW,XPS,L511Z
Intel Centrino Wireless-N 1030
Dell Device
MOD-SRV,SW,XPS,L502X
Intel Centrino Wireless-N 1000 Intel Centrino Wireless-N 1030 Intel Centrino Advanced-N 6230
MOD-SRV,SW,VOS,3450
Intel Centrino Wireless-N 1030 Intel Centrino Advanced-N 6230
MOD-SRV,SW,INSP,N4110
Intel Centrino Advanced-N6230
Intel Centrino Wireless-N 1000
The quote was taken directly from: Drivers and Downloads | Dell [United States]
My System SpecsSystem Spec
24 Mar 2012   #9
KaranKhanna23

64 bit
 
 

well the moment i click uninstall to uninstall the driver it goes to "not responding" state.

After that i click Ctrl Alt Del and end that program

Then i visit that thing again and this time instead of uninstall it shows install . Does this mean it has been uninstalled?

Cant i directly run this exe file . Wont it automatically update the driver is it necessary to delete the existing driver first ?
My System SpecsSystem Spec
24 Mar 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

It sounds like your existing driver is corrupted. That is why the uninstall is recommended. When they do not cleanly uninstall, this is further evidence of the drivers being corrupted. You may have to uninstall in Safe Mode and then try installing in Safe Mode.

If you cannot install in Safe Mode, restart into Normal Mode and install the updated drivers after Windows has re-installed the drivers.
My System SpecsSystem Spec
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 Windows 7 - DRIVER POWER STATE FAILURE Windows 7




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