Windows 7: BSOD after waking from standby| Win 7 64bit

sevi90 · 22 Mar 2012

Hello!

I have a Win 7 Professional 64bit. I get BSOD mainly after leaving my computer in standby mode and then when i start it gives a windows error.

My operating system is downloaded from MSDNAA and it's qiute fresh (about 1 month old).
The laptop is a Lenovo Z575
with amd A6-3300M so it's pretty new.

I am using AVG antivirus.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1038

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80051F1060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8009163010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032312-39249-01.dmp
C:\Users\Sevi\AppData\Local\Temp\WER-70122-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I would like to know if it is a driver problem and if it is then which driver should be reinstalled.

Thx in advance

Sevi

writhziden · 23 Mar 2012

Security Software:

Code:

avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	444	8	200	1380	2012.03.23. 0:57	12.0.0.1786	507,34 KB (519*520 bytes)	2011.08.15. 7:21
avgidsagent.exe	c:\program files (x86)\avg\avg2012\avgidsagent.exe	3464	8	200	1380	2012.03.23. 0:59	12.0.0.1855	4,23 MB (4*433*248 bytes)	2011.10.12. 7:25
avgnsa.exe	c:\program files (x86)\avg\avg2012\avgnsa.exe	2344	8	200	1380	2012.03.23. 0:58	12.0.0.1883	1,90 MB (1*987*424 bytes)	2011.11.28. 1:19
avgtray.exe	c:\program files (x86)\avg\avg2012\avgtray.exe	2868	8	200	1380	2012.03.23. 0:58	12.0.0.1912	2,30 MB (2*416*480 bytes)	2012.01.24. 17:24
avgui.exe	c:\program files (x86)\avg\avg2012\avgui.exe	2488	8	200	1380	2012.03.23. 1:05	12.0.0.1912	4,01 MB (4*200*800 bytes)	2012.01.24. 17:24
avgwdsvc.exe	c:\program files (x86)\avg\avg2012\avgwdsvc.exe	1928	8	200	1380	2012.03.23. 0:57	12.0.0.1773	188,26 KB (192*776 bytes)	2011.08.02. 7:09

Code:

Loading Dump File [D:\Kingston\BSODDmpFiles\sevi90\Windows_NT6_BSOD_jcgriff2\032312-39249-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`02e50000 PsLoadedModuleList = 0xfffff800`0308de70
Debug session time: Thu Mar 22 17:12:52.019 2012 (UTC - 6:00)
System Uptime: 0 days 5:05:54.282
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80051f1060, fffff80000b9c518, fffffa8009163010}

Unable to load image \SystemRoot\system32\DRIVERS\hamachi.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hamachi.sys
*** ERROR: Module load completed but symbols could not be loaded for hamachi.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80051f1060, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8009163010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: fffff8800c0f0000 hamachi

IRP_ADDRESS:  fffffa8009163010

DEVICE_OBJECT: fffffa8007e0f050

DRIVER_OBJECT: fffffa8007dfb970

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`02f2f1d3 : 00000000`0000009f 00000000`00000003 fffffa80`051f1060 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02ecc12e : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29270
fffff800`00b9c570 fffff800`02ecbc76 : fffff800`03070700 00000000`0011f3e5 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02ecc34e : 0000002a`bc013024 fffff800`00b9cc58 00000000`0011f3e5 fffff800`0303ef28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02ecbb57 : 00000005`d4edc5c1 00000005`0011f3e5 00000005`d4edc51c 00000000`000000e5 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02ec8d8a : fffff800`0303ae80 fffff800`03048c40 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrnlmp

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp

BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp

Followup: MachineOwner
---------

Appears to be caused by LogMeIn, please uninstall and re-install the latest software from LogMeIn. Your current version may be corrupted. Also, if you have any power configuration settings changed through LogMeIn, this could also cause the crash you are getting.

Your network adapter driver or audio driver may also be corrupted or out of date.

Wifi Adapter RT309X: Ralink-A MEDIATEK COMPANY
Ethernet Adapter: Realtek
Audio: Realtek

Do the following for each:

First, download the latest driver. Then do the next steps.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

Alternatively:

Login as an adminstrative user.
First, download the latest driver. Then do the next steps.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

sevi90 · 31 Mar 2012

Thank you very much!

It seems to be solved.

writhziden · 31 Mar 2012

You're welcome. Glad the system responded well to the steps.

Windows 7: BSOD after waking from standby| Win 7 64bit

BSOD after waking from standby| Win 7 64bit problems?