BSOD after waking from standby| Win 7 64bit


  1. Posts : 2
    Windows 7 Professional 64bit
       #1

    BSOD after waking from standby| Win 7 64bit


    Hello!

    I have a Win 7 Professional 64bit. I get BSOD mainly after leaving my computer in standby mode and then when i start it gives a windows error.

    My operating system is downloaded from MSDNAA and it's qiute fresh (about 1 month old).
    The laptop is a Lenovo Z575
    with amd A6-3300M so it's pretty new.

    I am using AVG antivirus.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1038

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80051F1060
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA8009163010
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\032312-39249-01.dmp
    C:\Users\Sevi\AppData\Local\Temp\WER-70122-0.sysdata.xml

    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt


    I would like to know if it is a driver problem and if it is then which driver should be reinstalled.

    Thx in advance

    Sevi
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Security Software:
    Code:
    avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	444	8	200	1380	2012.03.23. 0:57	12.0.0.1786	507,34 KB (519*520 bytes)	2011.08.15. 7:21
    avgidsagent.exe	c:\program files (x86)\avg\avg2012\avgidsagent.exe	3464	8	200	1380	2012.03.23. 0:59	12.0.0.1855	4,23 MB (4*433*248 bytes)	2011.10.12. 7:25
    avgnsa.exe	c:\program files (x86)\avg\avg2012\avgnsa.exe	2344	8	200	1380	2012.03.23. 0:58	12.0.0.1883	1,90 MB (1*987*424 bytes)	2011.11.28. 1:19
    avgtray.exe	c:\program files (x86)\avg\avg2012\avgtray.exe	2868	8	200	1380	2012.03.23. 0:58	12.0.0.1912	2,30 MB (2*416*480 bytes)	2012.01.24. 17:24
    avgui.exe	c:\program files (x86)\avg\avg2012\avgui.exe	2488	8	200	1380	2012.03.23. 1:05	12.0.0.1912	4,01 MB (4*200*800 bytes)	2012.01.24. 17:24
    avgwdsvc.exe	c:\program files (x86)\avg\avg2012\avgwdsvc.exe	1928	8	200	1380	2012.03.23. 0:57	12.0.0.1773	188,26 KB (192*776 bytes)	2011.08.02. 7:09

    Code:
    Loading Dump File [D:\Kingston\BSODDmpFiles\sevi90\Windows_NT6_BSOD_jcgriff2\032312-39249-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
    Machine Name:
    Kernel base = 0xfffff800`02e50000 PsLoadedModuleList = 0xfffff800`0308de70
    Debug session time: Thu Mar 22 17:12:52.019 2012 (UTC - 6:00)
    System Uptime: 0 days 5:05:54.282
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa80051f1060, fffff80000b9c518, fffffa8009163010}
    
    Unable to load image \SystemRoot\system32\DRIVERS\hamachi.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for hamachi.sys
    *** ERROR: Module load completed but symbols could not be loaded for hamachi.sys
    Probably caused by : ntkrnlmp
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80051f1060, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa8009163010, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  ntkrnlmp
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: fffff8800c0f0000 hamachi
    
    IRP_ADDRESS:  fffffa8009163010
    
    DEVICE_OBJECT: fffffa8007e0f050
    
    DRIVER_OBJECT: fffffa8007dfb970
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    fffff800`00b9c4c8 fffff800`02f2f1d3 : 00000000`0000009f 00000000`00000003 fffffa80`051f1060 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`02ecc12e : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29270
    fffff800`00b9c570 fffff800`02ecbc76 : fffff800`03070700 00000000`0011f3e5 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5e0 fffff800`02ecc34e : 0000002a`bc013024 fffff800`00b9cc58 00000000`0011f3e5 fffff800`0303ef28 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`02ecbb57 : 00000005`d4edc5c1 00000005`0011f3e5 00000005`d4edc51c 00000000`000000e5 : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`02ec8d8a : fffff800`0303ae80 fffff800`03048c40 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ntkrnlmp
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp
    
    BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp
    
    Followup: MachineOwner
    ---------
    Appears to be caused by LogMeIn, please uninstall and re-install the latest software from LogMeIn. Your current version may be corrupted. Also, if you have any power configuration settings changed through LogMeIn, this could also cause the crash you are getting.

    Your network adapter driver or audio driver may also be corrupted or out of date.
    Do the following for each:
    1. First, download the latest driver. Then do the next steps.
    2. Click Start Menu
    3. Right Click My Computer/Computer
    4. Click Manage
    5. Click Device Manager from the list on the left
    6. Find the device you are trying to uninstall by expanding the appropriate set of devices
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer only if Windows asks you to.
    11. Install the latest driver for the device.


    Alternatively:
    1. Login as an adminstrative user.
    2. First, download the latest driver. Then do the next steps.
    3. Click Start Menu
    4. Click Control Panel
    5. Click Hardware and Sound
    6. Click Device Manager (the last link under Devices and Printers)
    7. Find the device you are trying to uninstall by expanding the appropriate set of devices
    8. Right click the device
    9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    11. Restart your computer only if Windows asks you to.
    12. Install the latest driver for the device.
      My Computer


  3. Posts : 2
    Windows 7 Professional 64bit
    Thread Starter
       #3

    Thank you very much!

    It seems to be solved.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    You're welcome. Glad the system responded well to the steps.
      My Computer


 

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