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Windows 7: BSOD during idle/browsing/games (driver power state failure)


22 Mar 2012   #1
eggdeer

Windows 7 home premium 64bit
 
 
BSOD during idle/browsing/games (driver power state failure)

Windows 7 Home Premium 64 bit. I installed it myself but the case windows came in says OEM. 2 months old computer.

Attached dump file. Thanks in advance.


My System SpecsSystem Spec
23 Mar 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+

Enable Driver Verifier. Enabling this should hopefully crash your system and then point to the faulty driver that is causing problems. However before you do, it is advised that you create a system restore point and backup first.
Driver Verifier - Enable and Disable

You should also look at updating your EtronHub3.sys driver. Make sure you're using Windows 7 drivers, not Windows Vista.
My System SpecsSystem Spec
23 Mar 2012   #3
eggdeer

Windows 7 home premium 64bit
 
 

Thanks for the prompt response. I currently don't have a USB drive to test the RAM right now so I tried looking up how to update the EtronHub3.sys driver for now but I still don't know how I would go about updating it. I will also do the driver verifier right now.
My System SpecsSystem Spec
23 Mar 2012   #4
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

To run Memtest, a CD can be used.

Are you using any Etron products?
My System SpecsSystem Spec
23 Mar 2012   #5
eggdeer

Windows 7 home premium 64bit
 
 

I saw it in the list of drivers as I checking the drivers for the driver verifier. The EtronHub3.sys and another that I don't remember.

Also, as soon as I restarted the computer I got the BDOS again. I don't know if it'll help but one of the things on the BDOS that seemed worth mentioning was "fneturpx.sys." Don't know if that'll help but just giving out extra information.
My System SpecsSystem Spec
23 Mar 2012   #6
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Sure, can you post the dump file of the latest BSOD?

Also, as I said earlier:

Quote:
Are you using any Etron products?
That means software, cables, hardware (modems) etc. If you are, you should update the software or the driver associated with the hardware.
My System SpecsSystem Spec
23 Mar 2012   #7
eggdeer

Windows 7 home premium 64bit
 
 

I have no idea if I'm using Etron products at all. But as far as I know there were Etron drivers within the list of drivers I looked at. I also went to Windows Update to dl/install any new drivers but I don't think I saw anything related to Etron.

Lastly, I am currently running the memtest so I'll get back to you on the latest dump file.

Thanks again.
My System SpecsSystem Spec
23 Mar 2012   #8
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Great, thanks.

Are you using Wi-Fi? If so, what type of modem are you using?
My System SpecsSystem Spec
23 Mar 2012   #9
eggdeer

Windows 7 home premium 64bit
 
 

The computer in question does not use wifi but is connected to a router (wifi for laptops). In any case, I checked the modem and it says SpeedStream and the router is Linksys. The provider is at&t if that information is relevant at all.
My System SpecsSystem Spec
23 Mar 2012   #10
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Looks fine. I'll be waiting for the Memtest results, let's hope they're alright.
My System SpecsSystem Spec
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 BSOD during idle/browsing/games (driver power state failure)




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