Need help for BSOD-BCCode a

Papawolf · 05 Jun 2012

I think I've got a persistent BSOD problem. It occurs about once a month. This latest BSOD occured at 1:37 am PST. I had gone to bed, leaving the computer running a program called Freemake, which is a video transcoder with the option to shut down when the transcoding finished on a file.
I've tried to zip the .dmp file at:
C:\Windows\Minidump\060512-12448-01.dmp
however I get the error message reading:
File not found or no read permission
I've tried different settings in the properties box to get read permission but I have no idea what it's supposed to be. My user account is as the administrator.
I was able to find the file at:
C:\Users\Phunbunnies\AppData\Local\Temp\WER-7310004-0.sysdata.xml. Not knowing what to do with that, I began writing this post. Then I thought "Maybe I can zip that file." so I went back to C:\Users\Phunbunnies\AppData\Local\Temp\ but CWER-7310004-0.sysdata.xml was no longer there.
Here's what the error window displays:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800030D5452
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060512-12448-01.dmp
C:\Users\Phunbunnies\AppData\Local\Temp\WER-7310004-0.sysdata.xml

These are my system specs:
Windows 7 64-bit Professional SP1 updated as of 06/05/2012
Intel i7-2600
MSI Z68 GD-80 G3 mobo
BIOS V18.7 (MS-7672)
16 GB G. Skill memory F3-12800CL9-4GBRL
Intel 320 160GB SSD (SSDSA2CW160G3)
hdd:SEAGATE ST32000542AS SATA
hdd:WESTERN DIGITAL WDC WD1001FALS-00E8B0 SATA
hdd:WESTERN DIGITAL WD15EADS-00RGB0 SATA
ATAPI iHES112 3 BD-ROM
PLDS-DVD+RW DRIVE
(2) Acer P236H monitors into integrated graphics
No other video card installed
Seasonic X650 PSU
Corsair 500R case

This is the first OS on this homebuilt system I put together from all new parts (December 2011) excepting the SSD/all HDD/both PLDS-ROM drives and both monitors.
OS is from retail upgrade disc and initially installed December 2011. Reinstalled from System Image April 2012. This is the 4th or 5th BSOD in as many months.

Thank you for your help.

usasma · 05 Jun 2012

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

Blue screen blames your video - but there's a lot of storage stuff in the memory dumps.
Update all storage drivers (Intel, Marvell, and USB 3.0)
Update Intel video drivers

Update Realtek audio drivers as they date from 2009

Post back for more suggestions if this doesn't fix your problems.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


mv91cons.sys       Sun Mar 06 21:20:16 2011 (4D7440E0)
mvs91xx.sys        Sun Mar 06 21:13:40 2011 (4D743F54)
mvxxmm.sys         Sun Mar 06 21:13:21 2011 (4D743F41)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys       Fri Mar 09 06:05:26 2012 (4F59E3F6)
TurboB.sys         Mon Nov 29 18:02:31 2010 (4CF43107)
lvuvc64.sys        Wed Jan 18 01:41:08 2012 (4F166984)
lvrs64.sys         Wed Jan 18 01:40:36 2012 (4F166964)
Rt64win7.sys       Fri Jun 10 02:33:15 2011 (4DF1BAAB)
nusb3xhc.sys       Thu Feb 10 00:52:33 2011 (4D537D21)
GEARAspiWDM.sys    Mon May 18 08:17:04 2009 (4A1151C0)
nusb3hub.sys       Thu Feb 10 00:52:32 2011 (4D537D20)
RTKVHD64.sys       Tue Mar 06 05:42:38 2012 (4F55EA1E)
MBfilt64.sys       Thu Jul 30 23:40:32 2009 (4A7267B0)
IntcDAud.sys       Fri Oct 15 04:28:17 2010 (4CB810A1)
rikvm_38F51D56.sys Fri Oct 29 06:52:09 2010 (4CCAA759)
mbam.sys           Tue Mar 20 12:04:48 2012 (4F68AAA0)
igdkmd64.sys       Mon Mar 19 19:31:54 2012 (4F67C1EA)
HECIx64.sys        Tue Oct 19 19:33:43 2010 (4CBE2AD7)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060512-12448-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun  5 04:35:41.355 2012 (UTC - 4:00)
System Uptime: 0 days 16:19:54.167
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_dxgmms1!VidMmiProcessTerminationCommand+5f
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`030d5452
BiosVersion = V18.7
BiosReleaseDate = 12/12/2011
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Papawolf · 05 Jun 2012

Thanks Usasma. I'll follow your suggestions. As an aside, the SSD in question was part of another system last year for about 6 months without a problem A Foxconn duo core from Dell. But as you indicate, compatibility with my mobo may be the problem.

Need help for BSOD-BCCode a

Need help for BSOD-BCCode a

I'll follow up