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Windows 7: BSOD randomly computer restarts


24 Mar 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD randomly computer restarts

My Compaq Presario GQ60 started BSODing out of nowhere on the 22 Ive tried just about everything


My System SpecsSystem Spec
.

24 Mar 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\dmoney9008\Minidump\032312-36441-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e53650
Debug session time: Thu Mar 22 23:24:46.138 2012 (UTC - 6:00)
System Uptime: 0 days 0:36:33.792
Loading Kernel Symbols
...............................................................
................................................................
..............................................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc4000af38, ffffffffc0000185, 3354e860, fffff880015e7cd0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
GetPointerFromAddress: unable to read from fffff80002ebd278
Probably caused by : memory_corruption

Followup: memory_corruption
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc4000af38, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000003354e860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880015e7cd0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880045e9a10 -- (.trap 0xfffff880045e9a10)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880015a21d0 rbx=0000000000000000 rcx=fffff8a003c032b0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880015e7cd0 rsp=fffff880045e9ba8 rbp=0000000000000000
 r8=0000000000000020  r9=fffff880045e9c08 r10=fffffffffffffffe
r11=fffffa8003dd3b60 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
msrpc!LRPC_BASE_CCALL::HandleCancelMessage:
fffff880`015e7cd0 0000            add     byte ptr [rax],al ds:fffff880`015a21d0=30
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cfc012 to fffff80002c8bd40

STACK_TEXT:  
fffff880`045e9738 fffff800`02cfc012 : 00000000`0000007a fffff6fc`4000af38 ffffffff`c0000185 00000000`3354e860 : nt!KeBugCheckEx
fffff880`045e9740 fffff800`02cb2c2f : fffffa80`050dca50 fffff880`045e9870 fffff800`02ec0540 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x3716a
fffff880`045e9820 fffff800`02c993c9 : 00000000`00000000 00000000`00000008 ffffffff`ffffffff 00000000`00000001 : nt!MiIssueHardFault+0x28b
fffff880`045e98b0 fffff800`02c89e6e : 00000000`00000008 fffff880`015e7cd0 fffff880`045e9a00 fffff8a0`035ad000 : nt!MmAccessFault+0x1399
fffff880`045e9a10 fffff880`015e7cd0 : fffff880`015ca0e9 00000000`00000000 fffff8a0`01076260 fffff8a0`02e1ade0 : nt!KiPageFault+0x16e
fffff880`045e9ba8 fffff880`015ca0e9 : 00000000`00000000 fffff8a0`01076260 fffff8a0`02e1ade0 00000000`00000001 : msrpc!LRPC_BASE_CCALL::HandleCancelMessage
fffff880`045e9bb0 fffff880`015b36b3 : fffffa80`00000000 00000000`00000000 00000000`00000080 fffffa80`01978c68 : msrpc!RpcAsyncInitializeHandle+0x949b
fffff880`045e9ca0 fffff800`02f25f7a : 00000000`02c84edf fffff800`00000001 fffff880`045e9d70 fffffa80`03dd3b60 : msrpc!LrpcKernelBaseRoutine+0x47
fffff880`045e9d00 fffff800`02c7c9c6 : fffff800`02e00e80 fffffa80`03dd3b60 fffffa80`035bfb60 00000000`00000246 : nt!PspSystemThreadStartup+0x5a
fffff880`045e9d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !msrpc
    fffff880015e7000-fffff880015e7001  2 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+c0
	[ e9 bf:04 00 ]
    fffff880015e7004-fffff880015e7028  37 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+c4 (+0x04)
	[ 00 f0 83 43 10 01 49 8d:20 00 00 00 01 06 00 00 ]
    fffff880015e702c-fffff880015e7069  62 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+ec (+0x28)
	[ e8 3f 34 fd ff f0 83 47:00 00 00 00 00 00 00 00 ]
    fffff880015e706d-fffff880015e7081  21 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+12d (+0x41)
	[ e8 6e 17 fd ff 48 8d 4b:00 00 00 00 00 00 00 00 ]
    fffff880015e7084-fffff880015e7091  14 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+144 (+0x17)
	[ 74 08 48 8b cd e8 32 16:00 00 00 00 00 00 00 00 ]
    fffff880015e7095-fffff880015e70a7  19 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+155 (+0x11)
	[ e8 d6 33 fd ff 48 8b cf:00 00 00 00 00 00 00 00 ]
    fffff880015e70ab-fffff880015e7110  102 bytes - msrpc!LRPC_BASE_CCALL::InitAndSendPipeAck+16b (+0x16)
	[ e8 c0 33 fd ff 48 8b 03:00 00 00 00 00 00 00 00 ]
    fffff880015e7113-fffff880015e7120  14 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+23 (+0x68)
	[ 4c 8b ea 4c 8b f1 e8 12:00 00 00 00 00 00 00 00 ]
    fffff880015e7122-fffff880015e7128  7 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+32 (+0x0f)
	[ 33 ff 48 8b f0 b8 17:00 00 00 00 00 00 00 ]
    fffff880015e712b-fffff880015e7133  9 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+3b (+0x09)
	[ c0 48 85 f6 0f 44 f8 e9:00 00 00 00 00 00 00 00 ]
    fffff880015e7137-fffff880015e713d  7 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+47 (+0x0c)
	[ 48 8d 5d e0 48 8b 6d:00 00 00 00 00 00 00 ]
    fffff880015e713f-fffff880015e714e  16 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+4f (+0x08)
	[ 48 85 f6 74 1b 4c 8b 03:00 00 00 00 00 00 00 00 ]
    fffff880015e7150-fffff880015e716d  30 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+60 (+0x11)
	[ 4d 8b 40 50 48 8b d6 49:00 00 00 00 00 00 00 00 ]
    fffff880015e716f-fffff880015e7187  25 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+7f (+0x1f)
	[ 74 07 e8 3a 30 fd ff eb:00 00 00 00 00 00 00 00 ]
    fffff880015e7189-fffff880015e718c  4 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+99 (+0x1a)
	[ 48 83 63 08:00 00 00 00 ]
    fffff880015e718e-fffff880015e7198  11 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+9e (+0x05)
	[ 48 8b 0b e8 1a 30 fd ff:00 00 00 00 00 00 00 00 ]
    fffff880015e719a-fffff880015e71b7  30 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+aa (+0x0c)
	[ 48 8d 4b 20 e8 1d 15 fd:00 00 00 00 00 00 00 00 ]
    fffff880015e71ba-fffff880015e722d  116 bytes - msrpc!LRPC_BASE_CCALL::AckAndFreePipeBuffers+ca (+0x20)
	[ c0 49 3b ed 0f 85 73 ff:00 00 00 00 00 00 00 00 ]
    fffff880015e722f-fffff880015e7235  7 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+2f (+0x75)
	[ 02 c0 48 8b ac 24 b0:00 00 00 00 00 00 00 ]
    fffff880015e7239-fffff880015e7241  9 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+39 (+0x0a)
	[ 48 85 ed 74 23 48 8d 8f:00 00 00 00 00 00 00 00 ]
    fffff880015e7245-fffff880015e7258  20 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+45 (+0x0c)
	[ e8 96 15 fd ff 48 8b d5:00 00 00 00 00 00 00 00 ]
    fffff880015e725c-fffff880015e7267  12 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+5c (+0x17)
	[ e8 0f 32 fd ff 8b c6 48:00 00 00 00 00 00 00 00 ]
    fffff880015e726b-fffff880015e728c  34 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+6b (+0x0f)
	[ 48 83 c4 50 41 5f 41 5e:00 00 00 00 00 00 00 00 ]
    fffff880015e728f-fffff880015e7293  5 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+8f (+0x24)
	[ 48 8b ac 24 b0:00 00 00 00 00 ]
    fffff880015e7297-fffff880015e72a4  14 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+97 (+0x08)
	[ 4d 8b 6e 18 48 85 ed 75:00 00 00 00 00 00 00 00 ]
    fffff880015e72a8-fffff880015e72b6  15 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+a8 (+0x11)
	[ e8 83 84 fe ff 48 8b d8:00 00 00 00 00 00 00 00 ]
    fffff880015e72b9-fffff880015e72bc  4 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+b9 (+0x11)
	[ c0 e9 0b 01:00 00 00 00 ]
    fffff880015e72bf-fffff880015e72d3  21 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+bf (+0x06)
	[ 45 33 e4 4d 8b 4e 28 45:00 00 00 00 00 00 00 00 ]
    fffff880015e72d7-fffff880015e72e2  12 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+d7 (+0x18)
	[ e8 64 fc ff ff 8b f0 85:00 00 00 00 00 00 00 00 ]
    fffff880015e72e6-fffff880015e72fa  21 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+e6 (+0x0f)
	[ 41 ff c4 41 83 fc 1f 72:00 00 00 00 00 00 00 00 ]
    fffff880015e72fe-fffff880015e730d  16 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+fe (+0x18)
	[ 33 db 49 8b cc e8 d8 14:00 00 00 00 00 00 00 00 ]
    fffff880015e7311-fffff880015e732a  26 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+111 (+0x13)
	[ 49 8b cc e8 c7 14 fd ff:00 00 00 00 00 00 00 00 ]
    fffff880015e732e-fffff880015e7337  10 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+12e (+0x1d)
	[ 4d 85 ff 74 0a 48 8b 84:00 00 00 00 00 00 00 00 ]
    fffff880015e733b-fffff880015e7358  30 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+13b (+0x0d)
	[ eb 07 0f b7 42 02 83 e8:00 00 00 00 00 00 00 00 ]
    fffff880015e735c-fffff880015e7365  10 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+15c (+0x21)
	[ 48 89 4c 24 28 48 83 64:00 00 00 00 00 00 00 00 ]
    fffff880015e7367-fffff880015e738f  41 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+167 (+0x0b)
	[ 49 8b cd e8 b1 d2 fe ff:00 00 00 00 00 00 00 00 ]
    fffff880015e7393-fffff880015e73a9  23 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+193 (+0x2c)
	[ 0f 84 c8 fe ff ff 8d 56:00 00 00 00 00 00 00 00 ]
    fffff880015e73ad-fffff880015e73b5  9 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+1ad (+0x1a)
	[ 48 8b 07 48 8b cf ff 90:00 00 00 00 00 00 00 00 ]
    fffff880015e73b9-fffff880015e740b  83 bytes - msrpc!LRPC_BASE_CCALL::UnpackPipeChunk+1b9 (+0x0c)
	[ 45 85 f6 0f 84 9f fe ff:00 00 00 00 00 00 00 00 ]
    fffff880015e740f-fffff880015e742a  28 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+1f (+0x56)
	[ 48 8b f1 48 8d 4c 24 30:00 00 00 00 00 00 00 00 ]
    fffff880015e742d-fffff880015e7430  4 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+3d (+0x1e)
	[ 48 8d 8e e0:00 00 00 00 ]
    fffff880015e7434-fffff880015e7474  65 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+44 (+0x07)
	[ 48 8b d8 e8 a4 13 fd ff:00 00 00 00 00 00 00 00 ]
    fffff880015e7478-fffff880015e74fd  134 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+88 (+0x44)
	[ e8 53 f7 fe ff 44 89 7c:00 00 00 00 00 00 00 00 ]
    fffff880015e74ff-fffff880015e7502  4 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+10f (+0x87)
	[ eb 0a b9 14:00 00 00 00 ]
    fffff880015e7506-fffff880015e7570  107 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+116 (+0x07)
	[ e8 25 65 fe ff 44 39 7f:00 00 00 00 00 00 00 00 ]
    fffff880015e7574-fffff880015e75aa  55 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+184 (+0x6e)
	[ eb 4c 48 8b 4e 60 48 8d:00 00 00 00 00 00 00 00 ]
    fffff880015e75ac-fffff880015e75c6  27 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+1bc (+0x38)
	[ 48 8b cd 8b d8 ff 52 18:00 00 00 00 00 00 00 00 ]
    fffff880015e75ca-fffff880015e75d2  9 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+1da (+0x1e)
	[ 48 3b f8 75 a7 48 8d 8e:00 00 00 00 00 00 00 00 ]
    fffff880015e75d6-fffff880015e75f1  28 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+1e6 (+0x0c)
	[ e8 95 2e fd ff 83 7e 50:00 00 00 00 00 00 00 00 ]
    fffff880015e75f5-fffff880015e761e  42 bytes - msrpc!LRPC_BASE_CCALL::KillPipe+205 (+0x1f)
	[ e8 36 64 fe ff 83 7e 50:00 00 00 00 00 00 00 00 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3679 errors : !msrpc (fffff880015e7000-fffff880015e7ffd)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE_4096

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

Followup: memory_corruption
---------
This points to a hard disk possibly failing. Please follow the instructions in HD Diagnostic to determine your hard disk manufacturer and find the manufacturer's diagnostic tools for the device.

If you need help with that guide, follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with as much information as you can regarding your system (no personally identifiable information is included).

Also, it may help to fill out your system specs to help us help you. If you carefully follow the guide in System Info - See Your System Specs, you should be able to fill them out fairly quickly.


Edit: Points more directly to:
Quote:
Resolving a defective hardware problem: If the I/O status is C0000185 and the paging file is on an SCSI disk, check the disk cabling and SCSI termination for problems.
The quote was taken from Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR

I suspect if you open up the panel on the bottom of the laptop where your hard disk is housed, you will find that the hard disk itself is not firmly plugged into the SATA connector to the motherboard.
  • Shut down and turn off your computer,
  • remove the AC Adapter then the battery,
  • Hold down the power button for 15-30 seconds to close the circuit and expel all power,
  • unscrew the appropriate panel,
  • check hard disk connection to the motherboard (remove and re-insert the drive if necessary; this does not require any screws to be removed, just the bottom panel of the laptop itself),
  • replace the panel,
  • replace the battery and then the AC Adapter,
  • and finally start the system up and see how it responds.
My System SpecsSystem Spec
25 Mar 2012   #3

Windows 7 Home Premium 64bit
 
 

none of that worked
My System SpecsSystem Spec
.


25 Mar 2012   #4

Windows 7 Home Premium 64bit
 
 

would reinstalling the os work as a last resort? or do you think i should uninstall something?
My System SpecsSystem Spec
25 Mar 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Can you list what steps you have tried to resolve the problem? You said "I[']ve tried just about everything." This is rather vague...
My System SpecsSystem Spec
Reply

 BSOD randomly computer restarts




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