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Windows 7: Multiple BSOD showing "ntoskrnl.exe" in each report

29 Mar 2012   #11
mt5318

Windows 7 Home Premium 64 bit
 
 

Crash again today. Same as last time; ran driver verifier, Windows fails to restart and goes to immediate BSOD with the following tech details in the message:

0xFFFFFFFFCCCCCC5, 0xFFFFF80002EDA456, 0x0000000000000000, 0x0000000000000000

Restart PC, run through start up repair and restore. Dump file attached.....


My System SpecsSystem Spec
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05 Apr 2012   #12
mt5318

Windows 7 Home Premium 64 bit
 
 

You still there....?

Crash today. NETIO.SYS. Crashed when I was accessing a folder on a network drive. File attached.
My System SpecsSystem Spec
05 Apr 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem devices:
Code:
Broadcom 20702 Bluetooth 4.0 Adapter    USB\VID_0A5C&PID_21E1\642737CBE6B8    This device is disabled.
Microsoft Virtual WiFi Miniport Adapter    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&16C06BC1&0&01    This device is disabled.
Microsoft Virtual WiFi Miniport Adapter #2    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&16C06BC1&0&02    This device is disabled.
JaidynM asked that I take over some of his threads as an interim helper while he is out of town.

I need to help you get your network devices all re-installed with proper steps, but I do not know your HP dm4 model. Can you give more information to the model? There are a ton of HP dm4s available.
Quote   Quote: Originally Posted by HP Support & Drivers
58 matches found. Please select one below
HP PAVILION DM4-1100 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-1150ca Entertainment Notebook PC
HP Pavilion dm4-1160us Entertainment Notebook PC
HP Pavilion dm4-1162us Entertainment Notebook PC
HP Pavilion dm4-1164nr Entertainment Notebook PC
HP Pavilion dm4-1165dx Entertainment Notebook PC
HP Pavilion dm4-1173cl Entertainment Notebook PC
HP Pavilion dm4t-1100 CTO Entertainment Notebook PC
HP PAVILION DM4-1200 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-1201us Entertainment Notebook PC
HP Pavilion dm4-1250ca Entertainment Notebook PC
HP Pavilion dm4-1253cl Entertainment Notebook PC
HP Pavilion dm4-1265dx Entertainment Notebook PC
HP Pavilion dm4-1273ca Entertainment Notebook PC
HP Pavilion dm4-1275ca Entertainment Notebook PC
HP Pavilion dm4-1277sb Entertainment Notebook PC
HP Pavilion dm4t-1200 CTO Entertainment Notebook PC
HP PAVILION DM4-2100 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-2153ca Entertainment Notebook PC
HP Pavilion dm4-2165dx Entertainment Notebook PC
HP Pavilion dm4-2180ca Entertainment Notebook PC
HP Pavilion dm4-2180us Entertainment Notebook PC
HP Pavilion dm4-2181nr Entertainment Notebook PC
HP Pavilion dm4-2184nr Entertainment Notebook PC
HP Pavilion dm4-2185ca Entertainment Notebook PC
HP Pavilion dm4-2191us Entertainment Notebook PC
HP Pavilion dm4-2195us Entertainment Notebook PC
HP Pavilion dm4t-2100 CTO Entertainment Notebook PC
HP PAVILION DM4-2000 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-2015dx Entertainment Notebook PC
HP Pavilion dm4-2033cl Entertainment Notebook PC
HP Pavilion dm4-2050us Entertainment Notebook PC
HP Pavilion dm4-2053ca Entertainment Notebook PC
HP Pavilion dm4-2055ca Entertainment Notebook PC
HP Pavilion dm4-2058ca Entertainment Notebook PC
HP Pavilion dm4-2070us Entertainment Notebook PC
HP Pavilion dm4-2074nr Entertainment Notebook PC
HP Pavilion dm4t-2000 CTO Entertainment Notebook PC
HP PAVILION DM4-3000 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-3013cl Entertainment Notebook PC
HP Pavilion dm4-3050us Entertainment Notebook PC
HP Pavilion dm4-3052nr Entertainment Notebook PC
HP Pavilion dm4-3055dx Entertainment Notebook PC
HP Pavilion dm4-3070ca Entertainment Notebook PC
HP Pavilion dm4t-3000 CTO Entertainment Notebook PC
HP PAVILION DM4-3000 BEATS EDITION ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-3007xx Beats Edition Entertainment Notebook PC
HP Pavilion dm4-3090ca Beats Edition Entertainment Notebook PC
HP Pavilion dm4-3090se Beats Edition Entertainment Notebook PC
HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC
HP Pavilion dm4t-3000 CTO Beats Edition Entertainment Notebook PC
HP PAVILION DM4-1000 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-1001tu Entertainment Notebook PC
HP Pavilion dm4-1001tx Entertainment Notebook PC
HP Pavilion dm4-1002tu Entertainment Notebook PC
HP Pavilion dm4-1003xx Entertainment Notebook PC
HP Pavilion dm4-1004tu Entertainment Notebook PC
HP Pavilion dm4-1004xx Entertainment Notebook PC
HP Pavilion dm4-1018tx Entertainment Notebook PC
HP Pavilion dm4-1060us Entertainment Notebook PC
HP Pavilion dm4-1062nr Entertainment Notebook PC
HP Pavilion dm4-1063cl Entertainment Notebook PC
HP Pavilion dm4-1063he Entertainment Notebook PC
HP Pavilion dm4-1065dx Entertainment Notebook PC
HP Pavilion dm4t-1000 CTO Entertainment Notebook PC
My System SpecsSystem Spec
.

05 Apr 2012   #14
mt5318

Windows 7 Home Premium 64 bit
 
 

Thank you.

I have this model:

HP Pavilion dm4-3055dx Entertainment Notebook PC
My System SpecsSystem Spec
05 Apr 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

Download each of the following to a location you will remember:Uninstall and re-install all devices under Network Adapters in Device Manager:
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Network adapters
  6. Right click a device and take note of the name so you know which you are uninstalling
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer only if Windows asks you to.
  10. Install the latest driver for the device from the list of links above.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Network adapters
  8. Right click a device and take note of the name so you know which you are uninstalling
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device from the list of links above.
My System SpecsSystem Spec
06 Apr 2012   #16
mt5318

Windows 7 Home Premium 64 bit
 
 

I had trouble reinstalling the Bluetooth driver; it didn't complete installation because there was no device to connect to..?

Also, when I open device manager and expand network adapters, I see Intel Centrino WiMax 6150, Intel Centrino Wiireless-N 6150, and two Microsoft Virtual Wifi Miniport Adapters (which I disabled on my own because I thought these were the problem before yesterdays crash), and the Realtek PCIe (the installation for this went fine, no problems).

So which of these does the new driver app reinstall? Both Intel drivers and the Virtual Miniports? Can I just uninstall the virtual miniports?
My System SpecsSystem Spec
06 Apr 2012   #17
mt5318

Windows 7 Home Premium 64 bit
 
 

Ahh, I got it. Didn't see that list of drivers before. Reinstalled Intel wireless. We will see how this goes..
My System SpecsSystem Spec
06 Apr 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yes, you want to uninstall all devices including the virtual miniports. The device drivers should take care of them, and if not, Windows will find the appropriate drivers for them.

For the Bluetooth driver: is your Bluetooth device turned on? I know most system have methods to turn off the device itself, so it may not be found. If you don't use Bluetooth, I would not worry too much about this. You are welcome to upload the full crash reports and see if your Bluetooth device is listed as a problem device just to be sure it will not cause problems.
My System SpecsSystem Spec
18 Apr 2012   #19
mt5318

Windows 7 Home Premium 64 bit
 
 

And again! I installed all the new drivers, and all was well for about a week. This time the BSOD was related to "System Service Exception". It also happened two days ago, and then twice in a row today. My internet is really slow so I only uploaded today's crash info.
My System SpecsSystem Spec
18 Apr 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

I am not currently at my debugging computer, but I would suggest a Repair Install of Windows 7. If you need help finding a Windows 7 disc, refer to Clean Reinstall - Factory OEM Windows 7 steps 1. and 2. You may also want to pay attention to 3. and backup your system before doing the repair install.

I suggest a repair install because the driver fixes seemed to have temporarily worked; to me this indicates it is a software/driver issue and a repair install should fix it.
My System SpecsSystem Spec
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 Multiple BSOD showing "ntoskrnl.exe" in each report




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