All the previous crashes took place while I was out of the country. I have been home for about a month, and decided to give it a shot without doing a repair install. I updated the network drivers again and all has been well until last night. After looking at this crash, do you still suggest a repair install? I was running a video conversion program overnight for the first time, so that may have crashed it.
The latest crash indicates that your USB 3.0 drivers are corrupted. Re-install them. To fully re-install a driver, use the following steps.
- First, download the latest driver. Then do the next steps.
- Click Start Menu
- Right Click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Find the device you are trying to uninstall by expanding the appropriate set of devices
- Right click the device
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer only if Windows asks you to.
- Install the latest driver for the device.
Alternatively:
- Login as an adminstrative user.
- First, download the latest driver. Then do the next steps.
- Click Start Menu
- Click Control Panel
- Click Hardware and Sound
- Click Device Manager (the last link under Devices and Printers)
- Find the device you are trying to uninstall by expanding the appropriate set of devices
- Right click the device
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer only if Windows asks you to.
- Install the latest driver for the device.
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