Crash again today. Same as last time; ran driver verifier, Windows fails to restart and goes to immediate BSOD with the following tech details in the message:
0xFFFFFFFFCCCCCC5, 0xFFFFF80002EDA456, 0x0000000000000000, 0x0000000000000000
Restart PC, run through start up repair and restore. Dump file attached.....
You still there....?
Crash today. NETIO.SYS. Crashed when I was accessing a folder on a network drive. File attached.
Problem devices:JaidynM asked that I take over some of his threads as an interim helper while he is out of town.Code:Broadcom 20702 Bluetooth 4.0 Adapter USB\VID_0A5C&PID_21E1\642737CBE6B8 This device is disabled. Microsoft Virtual WiFi Miniport Adapter {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&16C06BC1&0&01 This device is disabled. Microsoft Virtual WiFi Miniport Adapter #2 {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&16C06BC1&0&02 This device is disabled.
I need to help you get your network devices all re-installed with proper steps, but I do not know your HP dm4 model. Can you give more information to the model? There are a ton of HP dm4s available.HP Support & Drivers said:
Last edited by writhziden; 18 Apr 2012 at 11:29.
Thank you.
I have this model:
HP Pavilion dm4-3055dx Entertainment Notebook PC
Download each of the following to a location you will remember:
- Realtek Local Area Network (LAN) Driver
- Intel Wireless Drivers, Intel PROSet, and Intel My WiFi for Microsoft Windows 7
- Broadcom Bluetooth 4.0 Driver and Software
Uninstall and re-install all devices under Network Adapters in Device Manager:
- Click Start Menu
- Right Click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Expand Network adapters
- Right click a device and take note of the name so you know which you are uninstalling
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer only if Windows asks you to.
- Install the latest driver for the device from the list of links above.
Alternatively:
- Login as an adminstrative user.
- First, download the latest driver. Then do the next steps.
- Click Start Menu
- Click Control Panel
- Click Hardware and Sound
- Click Device Manager (the last link under Devices and Printers)
- Expand Network adapters
- Right click a device and take note of the name so you know which you are uninstalling
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer only if Windows asks you to.
- Install the latest driver for the device from the list of links above.
I had trouble reinstalling the Bluetooth driver; it didn't complete installation because there was no device to connect to..?
Also, when I open device manager and expand network adapters, I see Intel Centrino WiMax 6150, Intel Centrino Wiireless-N 6150, and two Microsoft Virtual Wifi Miniport Adapters (which I disabled on my own because I thought these were the problem before yesterdays crash), and the Realtek PCIe (the installation for this went fine, no problems).
So which of these does the new driver app reinstall? Both Intel drivers and the Virtual Miniports? Can I just uninstall the virtual miniports?
Ahh, I got it. Didn't see that list of drivers before. Reinstalled Intel wireless. We will see how this goes..
Yes, you want to uninstall all devices including the virtual miniports. The device drivers should take care of them, and if not, Windows will find the appropriate drivers for them.
For the Bluetooth driver: is your Bluetooth device turned on? I know most system have methods to turn off the device itself, so it may not be found. If you don't use Bluetooth, I would not worry too much about this. You are welcome to upload the full crash reports and see if your Bluetooth device is listed as a problem device just to be sure it will not cause problems. :)
And again! I installed all the new drivers, and all was well for about a week. This time the BSOD was related to "System Service Exception". It also happened two days ago, and then twice in a row today. My internet is really slow so I only uploaded today's crash info.
I am not currently at my debugging computer, but I would suggest a Repair Install of Windows 7. If you need help finding a Windows 7 disc, refer to Clean Reinstall - Factory OEM Windows 7 steps 1. and 2. You may also want to pay attention to 3. and backup your system before doing the repair install.
I suggest a repair install because the driver fixes seemed to have temporarily worked; to me this indicates it is a software/driver issue and a repair install should fix it.
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