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Windows 7: Multiple BSOD showing "ntoskrnl.exe" in each report

24 Mar 2012   #1
mt5318

Windows 7 Home Premium 64 bit
 
 
Multiple BSOD showing "ntoskrnl.exe" in each report

I am using:

Windows 7 Premium Home 64
First install, full retail bought in February 2012
HP Pavilion dm4

I can't seem to upload the System Health report but have included the other requested files.

BSOD appears without any apparent pattern. The last 2 days there have been 5 crashes.

Thanks in advance for the help.


My System SpecsSystem Spec
.
24 Mar 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

All your drivers seem to be up to date so just make sure all Windows updates are installed including the latest Service Pack.

You should also update any other drivers you can think of including graphics, audio, chipset etc.

What anti-virus are you using? I can't seem to find one in your dump file.

Enable Driver Verifier. Enabling this should hopefully crash your system and then point to the faulty driver that is causing problems. However before you do, it is advised that you create a system restore point and backup first.
Driver Verifier - Enable and Disable

Finally, as you only recently bought the computer have you tried returning it to where you bought it from? IS it under warranty?
My System SpecsSystem Spec
24 Mar 2012   #3
mt5318

Windows 7 Home Premium 64 bit
 
 

I have all Windows updates installed, including SP1. I also went to device manager and manually updated everything in there. The virtual miniport adapters said they were up to date but there are yellow triangles on the icons. The only other driver that needed updating was the mouse device.

I am using Microsoft Security Essentials.

I can't do a backup right now because I don't have access to any kind of external drive; I bought this computer a few weeks ago just days before leaving the country for work and this BSOD started not long after. So I don't know if enabling Driver Verifier is a good idea without backing up. I did a system restore after the first crash but the BSOD started again yesterday.

I did not get any additional warranty nor have I been able to bring it back to the store as I am thousands of miles away...

The crash only seems to happen when I am connecting to a wireless device at my office location. So far I haven't had a crash other than this one place; hotel wireless has been fine. I read that the crashes could be due to wireless adapters. Any other information you can provide to help me solve this is appreciated.

Thanks!
My System SpecsSystem Spec
.

24 Mar 2012   #4
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

What brand and model is the wireless device at your office?

Would you be able to see if anyone else using the same wireless device gets any BSOD's?
My System SpecsSystem Spec
25 Mar 2012   #5
mt5318

Windows 7 Home Premium 64 bit
 
 

I don't know what brand/model the device is; I will tell you tomorrow..

However it doesn't look like that's the culprit because my PC crashed in the hotel today.

Error code was "PFN List Corrupt". Blue Screen View shows same file responsible for crash, "ntoskrnl.exe".

Uploaded the .dmp file.
My System SpecsSystem Spec
25 Mar 2012   #6
mt5318

Windows 7 Home Premium 64 bit
 
 

And as far as I know, nobody else is getting BSODs using that device.
My System SpecsSystem Spec
26 Mar 2012   #7
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

The following drivers need to be updated:

Code:
ALSysIO64.sys Mon Apr 20 05:41:04 2009
These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

Driver Verifier would be great toward solving your problem so if you can, try and burrow an external drive from a friend or from the office. If you can't though, that's okay.
My System SpecsSystem Spec
26 Mar 2012   #8
mt5318

Windows 7 Home Premium 64 bit
 
 

Okay I went ahead and updated that driver, and BSOD crash again today. I've got an external drive and will do a backup, run Driver Verifier and get back to you. Attached most recent dmp file.
My System SpecsSystem Spec
27 Mar 2012   #9
mt5318

Windows 7 Home Premium 64 bit
 
 

Jaidyn,

I'm following protocol here. This is all new to me, so bear with me.

I enabled Driver Verifier and upon restart Windows failed to open with an immediate BSOD. No issue pointed out, but here are the tech details:

0x0000001E (0xFFFFFFFF000005, 0xFFFFF80002EC9456, 0x0000000000000000, 0x0000000000000000)

Restarted from there, went through a start-up repair and restore, and got this error message before Windows loaded:

>SetupNew/setup.cpp (135)
PAPP:
PVENDOR:
PGUID:
$14.0.0162
@windows vista sp1 (7601) NonIE/Netscape
9034.102

Windows then loaded. Not sure why this says Vista SP1? Also, there may not have been a new dmp file.

Give me something good!
My System SpecsSystem Spec
28 Mar 2012   #10
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

The dump points to tcpip.sys, a Windows system file related to NIC/wireless drivers. Therefore you will need to update your network and wireless drivers.
My System SpecsSystem Spec
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 Multiple BSOD showing "ntoskrnl.exe" in each report




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