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BSOD not sure why, computer is often asleep
HP COmputer
Windows 64 Ultimate
Have reinstalled OS
Am running Norton Security
HP COmputer
Windows 64 Ultimate
Have reinstalled OS
Am running Norton Security
Security Software (this is to check that it is installed and working properly; nothing needs to be done with this at this time):Code:ccsvchst.exe c:\program files (x86)\norton internet security\engine\19.6.2.10\ccsvchst.exe 1784 8 1024 10240 3/24/2012 5:30 PM 11.2.1.4 134.99 KB (138,232 bytes) 3/23/2012 7:16 AM ccsvchst.exe c:\program files (x86)\norton internet security\engine\19.6.2.10\ccsvchst.exe 3304 8 1024 10240 3/24/2012 5:31 PM 11.2.1.4 134.99 KB (138,232 bytes) 3/23/2012 7:16 AM
Possible out of date drivers:Update any and all drivers through: HP Support & Drivers | United StatesCode:iaStor fffff880`01076000 fffff880`01192000 Thu Dec 04 13:47:09 2008 (493841cd) 000658d0 None iaStor.sys dump_iaStor fffff880`0304a000 fffff880`03166000 Thu Dec 04 13:47:09 2008 (493841cd) 000658d0 dump_iaStor.sys hiber_iaStor fffff880`0ae00000 fffff880`0af1c000 Thu Dec 04 13:47:09 2008 (493841cd) 000658d0 hiber_iaStor.sys RTKVHD64 fffff880`07010000 fffff880`071afb80 Wed Feb 11 05:39:19 2009 (4992c6f7) 001a746b RTKVHD64.sys e1y60x64 fffff880`046f4000 fffff880`04743000 Wed Feb 18 16:12:37 2009 (499c95e5) 0005b1fb e1y60x64.sys netr28x fffff880`04648000 fffff880`046e7000 Wed Feb 25 20:02:09 2009 (49a60631) 000a3bdb netr28x.sys
Unknown bugcheck code... ????Code:Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\bareis924\Windows_NT6_BSOD_jcgriff2\032412-39515-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`03062000 PsLoadedModuleList = 0xfffff800`032a6650 Debug session time: Sat Mar 24 16:28:30.500 2012 (UTC - 6:00) System Uptime: 2 days 4:53:44.421 Loading Kernel Symbols ............................................................... ................................................................ .......................................... Loading User Symbols Loading unloaded module list .................................................. Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9088, {fffff88008b128c0, fffff88008b128c4, fffff88008b128d0, fffff88008b128d4} Probably caused by : iaStor.sys ( iaStor+4b0dd ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Unknown bugcheck code (9088) Unknown bugcheck description Arguments: Arg1: fffff88008b128c0 Arg2: fffff88008b128c4 Arg3: fffff88008b128d0 Arg4: fffff88008b128d4 Debugging Details: ------------------ CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9088 PROCESS_NAME: IAANTmon.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff880010c10dd to fffff800030ded40 STACK_TEXT: fffff880`08b12858 fffff880`010c10dd : 00000000`00009088 fffff880`08b128c0 fffff880`08b128c4 fffff880`08b128d0 : nt!KeBugCheckEx fffff880`08b12860 00000000`00009088 : fffff880`08b128c0 fffff880`08b128c4 fffff880`08b128d0 fffff880`08b128d4 : iaStor+0x4b0dd fffff880`08b12868 fffff880`08b128c0 : fffff880`08b128c4 fffff880`08b128d0 fffff880`08b128d4 00000000`00000000 : 0x9088 fffff880`08b12870 fffff880`08b128c4 : fffff880`08b128d0 fffff880`08b128d4 00000000`00000000 fffffa80`0607f000 : 0xfffff880`08b128c0 fffff880`08b12878 fffff880`08b128d0 : fffff880`08b128d4 00000000`00000000 fffffa80`0607f000 00000000`00000000 : 0xfffff880`08b128c4 fffff880`08b12880 fffff880`08b128d4 : 00000000`00000000 fffffa80`0607f000 00000000`00000000 fffffa80`09f00880 : 0xfffff880`08b128d0 fffff880`08b12888 00000000`00000000 : fffffa80`0607f000 00000000`00000000 fffffa80`09f00880 fffffa80`0afb24c0 : 0xfffff880`08b128d4 STACK_COMMAND: kb FOLLOWUP_IP: iaStor+4b0dd fffff880`010c10dd ?? ??? SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: iaStor+4b0dd FOLLOWUP_NAME: MachineOwner MODULE_NAME: iaStor IMAGE_NAME: iaStor.sys DEBUG_FLR_IMAGE_TIMESTAMP: 493841cd FAILURE_BUCKET_ID: X64_0x9088_iaStor+4b0dd BUCKET_ID: X64_0x9088_iaStor+4b0dd Followup: MachineOwner ---------
Anyway, the crash points to your hard disk controller. Re-install it:
- First, download the latest driver. Then do the next steps.
- Click Start Menu
- Right Click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Expand IDE ATA/ATAPI Controllers
- Right click the Intel SATA device
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer only if Windows asks you to.
- Install the latest driver for the device from HP Support & Drivers | United States
Alternatively:
- Login as an adminstrative user.
- First, download the latest driver. Then do the next steps.
- Click Start Menu
- Click Control Panel
- Click Hardware and Sound
- Click Device Manager (the last link under Devices and Printers)
- Expand IDE ATA/ATAPI Controllers
- Right click the Intel SATA device
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer only if Windows asks you to.
- Install the latest driver for the device from HP Support & Drivers | United States