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Windows 7: BSOD 0x0000003b

25 Mar 2012   #1
amkulet

Windows 7 Ultimate x64
 
 
BSOD 0x0000003b

First time posting here. I've been getting this error once in a while, I've run memtest and updated my gpu driver and still gives me BSOD every now and then. help please. thanks!


My System SpecsSystem Spec
.
25 Mar 2012   #2
usasma
Microsoft MVP

 
 

No Service Pack 1, only 1 Windows Update. Please do the following:
SP1 isn't installed, please do the following:
Quote:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
We've seen a number of BSOD issues with SSD's recently. Here's the information that I've compiled:
Quote:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
EVGA Precision (along with Riva Tuner and MSI Afterburner) are known to cause BSOD's on some Win7 systems. Please uninstall it immediately.

Your Samsung printer drivers date from 2005. Please uninstall them, then download and install the latest available version from the Samsung website.

I've seen a lot of issues recently with USB XBox controllers (the drivers date from 2009 and no updates are available). I'd suggest uninstalling the software and removing the device from your system until we've made the system stable again.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems (mostly due to the sptd.sys driver).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Please update your Realtek High Definition Audio drivers as this driver dates from 2009: Driver Reference Table - MBfilt64.sys

If the above steps don't fix things, post back and we'll have you run Driver Verifier on all 3rd party drivers.....

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

iaStor.sys       Mon Oct 17 18:54:08 2011 (4E9CB210)
amdxata.sys      Tue May 19 13:56:59 2009 (4A12F2EB)
avgrkx64.sys     Wed Mar 16 10:06:34 2011 (4D80C3EA)
AVGIDSEH.Sys     Tue Feb 22 00:23:04 2011 (4D634838)
dtsoftbus01.sys  Mon Oct 17 08:12:30 2011 (4E9C1BAE)
avgmfx64.sys     Tue Mar 01 07:25:15 2011 (4D6CE5AB)
avgtdia.sys      Mon Apr 04 17:54:35 2011 (4D9A3E1B)
Rt64win7.sys     Fri Jun 10 02:33:15 2011 (4DF1BAAB)
avgldx64.sys     Thu Jan 06 23:36:39 2011 (4D269857)
HECIx64.sys      Tue Oct 19 19:33:43 2010 (4CBE2AD7)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
nusb3hub.sys     Thu Feb 10 00:52:32 2011 (4D537D20)
AVGIDSFilter.Sys Wed Feb 09 23:59:37 2011 (4D5370B9)
RTKVHD64.sys     Tue Jun 28 07:09:04 2011 (4E09B650)
MBfilt64.sys     Thu Jul 30 23:40:32 2009 (4A7267B0)
xusb21.sys       Thu Aug 13 18:10:17 2009 (4A848F49)
AVGIDSDriver.Sys Fri May 27 10:06:19 2011 (4DDFAFDB)
SSPORT.sys       Thu Aug 11 19:07:32 2005 (42FBDA34)
usbaapl64.sys    Tue Jan 10 19:56:04 2012 (4F0CDE24)
RTCore64.sys     Wed May 25 02:39:12 2005 (42941D90)
NTIOLib_X64.sys  Mon Jul 12 05:43:04 2010 (4C3AE3A8)
nvhda64v.sys     Tue Jan 17 07:45:46 2012 (4F156D7A)
cancel_64.sys    Fri May 21 04:11:18 2010 (4BF64026)
nvlddmkm.sys     Wed Feb 29 13:04:52 2012 (4F4E68C4)
nusb3xhc.sys     Thu Feb 10 00:52:33 2011 (4D537D21)
nvhda64v.sys     Thu Jul 07 12:21:14 2011 (4E15DCFA)
usbaapl64.sys    Fri Feb 11 13:13:08 2011 (4D557C34)
nvlddmkm.sys     Sat Oct 15 02:07:55 2011 (4E99233B)
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSEH.Sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSFilter.Sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSDriver.Sys
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032512-9952-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 25 12:46:46.532 2012 (UTC - 4:00)
System Uptime: 0 days 10:59:31.453
Probably caused by : ntkrnlmp.exe ( nt!IoBuildDeviceIoControlRequest+2a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  canclapp.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IoBuildDeviceIoControlRequest+2a
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`03368b2a fffff880`0ad77f10 00000000`00000000
BiosVersion = V23.2
BiosReleaseDate = 09/08/2011
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032012-10124-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Mar 20 07:18:03.773 2012 (UTC - 4:00)
System Uptime: 2 days 14:38:12.370
Probably caused by : ntkrnlmp.exe ( nt!IoBuildDeviceIoControlRequest+2a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  canclapp.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IoBuildDeviceIoControlRequest+2a
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`033b8b2a fffff880`1722af10 00000000`00000000
BiosVersion = V23.2
BiosReleaseDate = 09/08/2011
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
25 Mar 2012   #3
amkulet

Windows 7 Ultimate x64
 
 

alright! will try them one at a time! thanks a lot! I'll report back with my findings soon..
My System SpecsSystem Spec
.

11 Apr 2012   #4
amkulet

Windows 7 Ultimate x64
 
 

finally figured out what was causing the BSOD. I wiped out everything and started fresh. Somehow the program that came with the MSI motheboard "fast charger" was causing it. I only found out accidentally when my wife was plugging her iphone 4 in the usb 3.0 slot. and right away that BSOD 0x0000003b comes up. I tried the ipod and ipad2 and it didnt cause any problems. Once I uninstalled that fast charger program I was able to use the iphone 4 in the usb 3.0 slots and never had bsod ever since! thanks a lot USASMA! hope this helps out other people with z68 MSI mobo's using that program.
My System SpecsSystem Spec
Reply

 BSOD 0x0000003b




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