BSOD while playing games

asg300 · 25 Mar 2012

I have been having BSOD for a while now and need some help resolving them.

System specs:

Windows 7 64-bit
Service pack 1

Motherboard: M4A87TD evo
Processor: AMD Phenom II 955 3.2GHz
RAM: Sector 5 PGV386 1600ELK DDR3 2x4GB
Video Card: PNY Geforce 440 GT

I have tried updating drivers and and even re-formated windows and reinstalled everything, but still getting the blue screens.

It seems to me that the problem started when i installed the geforce nvidia 295.73 drivers, but im not sure this was the original problem. I have tried reinstalling nvidia 265.58 through the newest 296.10. they all seem to give BSOD. Thought it seems more frequent with the newer drivers. Today i have had 4 BSOD while playing Skyrim.

I am not sure why but a dump file is not always created only about 50% of the time. I am posting the ones that i have.

I am also posting the system health check and the Dump system file collection from jcgriff2.

Any help would be great.
Thanks
-Andrew

usasma · 25 Mar 2012

Just FYI - a recent poster (early Nov 2011) states that they were advised by Asus to manually set their memory settings/timings/voltages because of issues with the M4 series of motherboards.
You can get the settings/timings/voltages from the website of your RAM manufacturer.

Kaspersky drivers date from 2009 to 2011. I'd suggest updating to the latest version, or uninstalling and using a free antivirus.

Please update your AMD chipset drivers from the AMD website - as several of them date from 2009.
I believe that these are the correct drivers: AMD Chipset Drivers

I have no idea what the EVO Mouse stuff is for - but do you need it in addition to the Microsoft Mouse stuff? If not, please uninstall it.

nVidia video drivers date from early 2011. Please update them.

If all this doesn't fix it, then post back and we'll see about running Driver Verifier on 3rd party drivers.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


jraid.sys                      Mon Jan 11 06:28:18 2010 (4B4B0B52)
amdxata.sys                    Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nusb3hub.sys                   Thu Apr 22 21:34:35 2010 (4BD0F92B)
kl1.sys                        Fri Mar 04 04:20:03 2011 (4D70AEC3)
AtiPcie.sys                    Tue May 05 11:00:22 2009 (4A005486)
klif.sys                       Wed Apr 20 06:34:31 2011 (4DAEB6B7)
kl2.sys                        Fri Mar 04 04:17:31 2011 (4D70AE2B)
klim6.sys                      Thu Mar 10 09:36:02 2011 (4D78E1D2)
AsIO.sys                       Thu Apr 22 07:18:03 2010 (4BD0306B)
nusb3xhc.sys                   Thu Apr 22 21:34:36 2010 (4BD0F92C)
usbfilter.sys                  Tue Dec 22 03:26:22 2009 (4B3082AE)
ASACPI.sys                     Wed Jul 15 23:31:29 2009 (4A5E9F11)
klmouflt.sys                   Mon Nov 02 11:26:06 2009 (4AEF081E)
point64.sys                    Wed May 18 04:07:20 2011 (4DD37E38)
EvoMouseDriverFilterHidUsb.sys Fri Jun 18 03:02:05 2010 (4C1B19ED)
viahduaa.sys                   Tue Mar 02 06:30:18 2010 (4B8CF6CA)
dc3d.sys                       Wed May 18 04:07:24 2011 (4DD37E3C)
nvlddmkm.sys                   Wed Feb 29 13:04:52 2012 (4F4E68C4)
Rt64win7.sys                   Sun May 30 23:46:43 2010 (4C033123)
EvoMouseDriverMini.sys         Wed Jun 16 03:59:59 2010 (4C18847F)
NuidFltr.sys                   Fri Apr 08 18:58:16 2011 (4D9F9308)
nvlddmkm.sys                   Sat Oct 15 02:07:55 2011 (4E99233B)
amdxata.sys                    Tue May 19 13:56:59 2009 (4A12F2EB)
NuidFltr.sys                   Fri May 08 04:53:31 2009 (4A03F30B)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032512-33743-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 14:17:01.868 2012 (UTC - 4:00)
System Uptime: 0 days 1:01:29.116
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02db89bc fffff880`0ac71e30 00000000`00000000
BiosVersion = 1005   
BiosReleaseDate = 08/24/2010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032512-23524-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 13:14:05.076 2012 (UTC - 4:00)
System Uptime: 0 days 0:26:03.864
Probably caused by : ntkrnlmp.exe ( nt!NtFreeVirtualMemory+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TESV.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtFreeVirtualMemory+274
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02cbe114 fffff880`08c3a140 00000000`00000000
BiosVersion = 1005   
BiosReleaseDate = 08/24/2010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032212-28641-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Thu Mar 22 21:28:51.059 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:57.854
BugCheck D1, {200a0005, 2, 0, fffff88004765e8f}
Probably caused by : ks.sys ( ks!CKsQueue::ReleaseIrp+5f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_ks!CKsQueue::ReleaseIrp+5f
Bugcheck code 000000D1
Arguments 00000000`200a0005 00000000`00000002 00000000`00000000 fffff880`04765e8f
BiosVersion = 1005   
BiosReleaseDate = 08/24/2010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

asg300 · 25 Mar 2012

Thanks for the info.

I will go through and update these drivers.

Just wondering if i download the newest drivers, for example, from nividia, the 296.10 set, why does it not update the drivers you listed?

usasma · 26 Mar 2012

The short answer is "I don't know"
I deal with the dates on the files - and don't always know what dates are in the package that you download.

If you're talking about the Kaspersky (and other pay-for items), they'll only let you download what you've purchased. So, to get the newer versions you'll have to purchase a newer version.

asg300 · 27 Mar 2012

Update.

I have the nvidia 296.10 drivers installed, they should be the newest for my card.
I have kapsersky 2012, installed and up to date, this is thethe newest version.
The Evoluent drivers let me custom set my buttons, and i have the newest version installed.

I installed the newest chipset drivers from AMD.

Played Skyrim after installing new chipset drivers. BSOD after 20 mins, which is about usual right now. Windows did not created minidump.

Uninstalled Evoluent mouse drivers. Played Skyrim and got BSOD after 20 mins or so. windows did create minidump and i am uploading it.

Uninstalled Kaspersky anti-virus. Played Skyrim for about an hour, no BSOD, yet. Going to play more tomorrow and see if it crashes or not.

usasma · 27 Mar 2012

This one shows a lot of activity in DirectX before the crash with some sort of system service starting things off.

Just on a hunch, try Prime95 and FurMark (free) using the procedure's here: Hardware Diags

Chipset drivers date from as early as 2009. But there's nothing that we can do if AMD doesn't have any newer.

Next suspect is Kaspersky - as it's drivers date from 2009 and 2011.

If it continues to BSOD, let's try Driver Verifier according to these directions: Driver Verifier Settings

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


jraid.sys       Tue Aug 10 05:28:44 2010 (4C611BCC)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
klim6.sys       Thu Mar 10 09:36:02 2011 (4D78E1D2)
kl1.sys         Fri Mar 04 04:20:03 2011 (4D70AEC3)
AtiPcie.sys     Tue May 05 11:00:22 2009 (4A005486)
Rt64win7.sys    Tue Aug 23 09:55:41 2011 (4E53B15D)
AsIO.sys        Thu Apr 22 07:18:03 2010 (4BD0306B)
kl2.sys         Fri Mar 04 04:17:31 2011 (4D70AE2B)
klif.sys        Wed Apr 20 06:34:31 2011 (4DAEB6B7)
nusb3xhc.sys    Thu Feb 10 00:52:33 2011 (4D537D21)
usbfilter.sys   Wed Dec 14 02:44:02 2011 (4EE853C2)
ASACPI.sys      Wed Jul 15 23:31:29 2009 (4A5E9F11)
nusb3hub.sys    Thu Feb 10 00:52:32 2011 (4D537D20)
klmouflt.sys    Mon Nov 02 11:26:06 2009 (4AEF081E)
NuidFltr.sys    Fri Apr 08 18:58:16 2011 (4D9F9308)
point64.sys     Wed May 18 04:07:20 2011 (4DD37E38)
viahduaa.sys    Fri Nov 04 05:52:46 2011 (4EB3B5EE)
dc3d.sys        Wed May 18 04:07:24 2011 (4DD37E3C)
cpuz135_x64.sys Wed Jan 19 11:42:06 2011 (4D37145E)
nvlddmkm.sys    Wed Feb 29 13:04:52 2012 (4F4E68C4)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032612-19593-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Tue Mar 27 00:26:00.948 2012 (UTC - 4:00)
System Uptime: 0 days 0:21:06.197
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04b32cf7 fffff880`04c786a8 fffff880`04c77f00
BiosVersion = 1005   
BiosReleaseDate = 08/24/2010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

asg300 · 28 Mar 2012

played Skyrim last night for over an hour no crashed. today it i got a BSOD again.
have Speccy, installed and it says cpu temp max was about 60C and video card was usually in mid 70C range.

ran Furmark for 20 minutes no problems. max temp hit 100C and stayed at 99C.

haven't ran prime95 yet, haven't had 6+ hours to run it and monitor it.

going to run mem86 test tonight.

Kaspersky is still unistalled.

usasma · 29 Mar 2012

All drivers are the latest that we can get. So if Prime95 and Memtest don't reveal anything, then it's time to try Driver Verifier. Please do it according to these directions: Driver Verifier Settings

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


jraid.sys            Tue Aug 10 05:28:44 2010 (4C611BCC)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AtiPcie.sys          Tue May 05 11:00:22 2009 (4A005486)
nusb3xhc.sys         Thu Feb 10 00:52:33 2011 (4D537D21)
usbfilter.sys        Wed Dec 14 02:44:02 2011 (4EE853C2)
ASACPI.sys           Wed Jul 15 23:31:29 2009 (4A5E9F11)
AsIO.sys             Thu Apr 22 07:18:03 2010 (4BD0306B)
Rt64win7.sys         Tue Aug 23 09:55:41 2011 (4E53B15D)
nusb3hub.sys         Thu Feb 10 00:52:32 2011 (4D537D20)
viahduaa.sys         Fri Nov 04 05:52:46 2011 (4EB3B5EE)
dc3d.sys             Wed May 18 04:07:24 2011 (4DD37E3C)
NuidFltr.sys         Fri Apr 08 18:58:16 2011 (4D9F9308)
point64.sys          Wed May 18 04:07:20 2011 (4DD37E38)
wacomvhid.sys        Mon Sep 21 19:29:14 2009 (4AB80C4A)
wacmoumonitor.sys    Fri Oct 29 12:30:06 2010 (4CCAF68E)
wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
nvlddmkm.sys         Wed Feb 29 13:04:52 2012 (4F4E68C4)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032812-41667-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 28 23:48:04.795 2012 (UTC - 4:00)
System Uptime: 0 days 2:38:05.418
Probably caused by : win32k.sys ( win32k!HwndLookupCompareTableData+5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HwndLookupCompareTableData+5
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`00277d09 fffff880`06a012b0 00000000`00000000
BiosVersion = 1005   
BiosReleaseDate = 08/24/2010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

asg300 · 31 Mar 2012

Ok so ran Memtest86 for about 12 hours, no errors.

Ran Prim95 test. after 12 hours got error.
- FATAL ERROR: Rounding was 0.5, expected less than 0.4 Hardware failure detected, consult stress.txt file.

also ran the verifier and it crashed right away while playing a game. attacking the minidump file. Is the minidump file the file verifier writes to or is there a different file somewhere? Ii wasn't clear on that.

usasma · 31 Mar 2012

Prime95 says that there's a hardware error.
It can be:
- RAM
- CPU cache
- memory controller (inside the CPU)

To help figure out which, try these tests:

First, run Prime95 Blend, Small FFT's and Large FFT's successively
Time how long it takes to get an error in each test. The tests must be run successively to level out the system's stress in relation to the errors. Post the results here for us to have a look at.

Then, run several of the CPU stress tests from here: Hardware Diags

Although this memory dump may have occurred when Driver Verifier was running - it's not a Driver Verifier Enabled Memory Dump. But it does have some very interesting issues that'll have to be looked into.

The error itself is a STOP 0xFC, but the memory dump is partially corrupted and shows Windows drivers that overwrite other Windows drivers. IMO this is most likely a hardware problem (because of the errors in Prime95).
I'd suggest starting with the hardware diagnostics that I describe above and we'll see where that leads us.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


jraid.sys         Tue Aug 10 05:28:44 2010 (4C611BCC)
WDFLDR.8YS        Mon Jul 13 19:19:54 2009 (4A5BC11A)
volmgrx           Sat Nov 20 04:20:43 2010 (4CE792EB)
mountmg.sys      Sat Nov 20 04:19:21 2010 (4CE79299)
ACPI.sy           Tue Aug 10 13:55:32 2010 (4C619294)
vdrroot.sys      Mon Jul 13 20:01:31 2009 (4A5BCADB)
partmgrxsys       Sat Nov 20 04:20:00 2010 (4CE792C0)
vmbus.s¹s         Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.s           Sat Nov 20 04:20:02 2010 (4CE792C2)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
VIDEOPR'.SYS      Mon Jul 13 19:38:51 2009 (4A5BC58B)
rdpencd_.sys      Mon Jul 13 20:16:34 2009 (4A5BCE62)
rdprefm}.sys      Mon Jul 13 20:16:35 2009 (4A5BCE63)
cdrom.s_s         Sat Nov 20 04:19:20 2010 (4CE79298)
Msfs.SY}          Mon Jul 13 19:19:47 2009 (4A5BC113)
dis[.sys          Mon Jul 13 19:19:57 2009 (4A5BC11D)
CLASSPNb.SYS      Sat Nov 20 04:19:23 2010 (4CE7929B)
AtiPcie`sys       Tue May 05 11:00:22 2009 (4A005486)
Beep.SYç          Mon Jul 13 20:00:13 2009 (4A5BCA8D)
RDPCDD.'ys        Mon Jul 13 20:16:34 2009 (4A5BCE62)
rdyboosB.sys      Sat Nov 20 04:43:10 2010 (4CE7982E)
hwp               Sat May 29 00:05:18 2010 (4C00927E)
fvevol.ys        Sat Nov 20 04:24:06 2010 (4CE793B6)
watchdo.sys      Mon Jul 13 19:37:35 2009 (4A5BC53F)
AsIO.sys          Thu Apr 22 07:18:03 2010 (4BD0306B)
tunnel.           Sat Nov 20 05:51:50 2010 (4CE7A846)
Rt64win.sys      Tue Aug 23 09:55:41 2011 (4E53B15D)
dxgmms1¸sys       Sat Nov 20 04:49:53 2010 (4CE799C1)
nusb3xhc.sys      Thu Feb 10 00:52:33 2011 (4D537D21)
usbfiltdr.sys     Wed Dec 14 02:44:02 2011 (4EE853C2)
usbohci³sys       Thu Mar 24 23:29:03 2011 (4D8C0BFF)
usbehci1sys       Thu Mar 24 23:29:04 2011 (4D8C0C00)
dxgkrnlsys       Sun May 30 13:01:46 2010 (4C0299FA)
serenum           Mon Jul 13 20:00:33 2009 (4A5BCAA1)
ASACPI.sys        Wed Jul 15 23:31:29 2009 (4A5E9F11)
wacomvhid.sys     Mon Sep 21 19:29:14 2009 (4AB80C4A)
HdAudiosys       Sat May 29 19:43:03 2010 (4C01A687)
portclssys       Mon Jul 13 20:06:27 2009 (4A5BCC03)
ksthunksys       Mon Jul 13 20:00:19 2009 (4A5BCA93)
umbs.s           Sat Nov 20 05:44:37 2010 (4CE7A695)
nusb3hub.sys      Thu Feb 10 00:52:32 2011 (4D537D20)
usbhub.ys        Thu Mar 24 23:29:25 2011 (4D8C0C15)
wac               Fri Feb 16 13:12:17 2007 (45D5F401)
NDProxySYS       Tue Jun 01 20:40:04 2010 (4C05A864)
viahduay.sys      Fri Nov 04 05:52:46 2011 (4EB3B5EE)
usbccgp           Thu Mar 24 23:29:14 2011 (4D8C0C0A)
dc3d.sy          Wed May 18 04:07:24 2011 (4DD37E3C)
wacoumJnitor.sys Fri Oct 29 12:30:06 2010 (4CCAF68E)
NuidFltr.sys      Fri Apr 08 18:58:16 2011 (4D9F9308)
point64.sys       Wed May 18 04:07:20 2011 (4DD37E38)
bowser.           Tue Feb 22 23:55:04 2011 (4D649328)
peauth.tys        Mon Jul 13 21:01:19 2009 (4A5BD8DF)
srv               Thu Apr 28 23:05:35 2011 (4DBA2AFF)
USBPORT²SYS       Thu Mar 24 23:29:12 2011 (4D8C0C08)
nvlddmkm.sys      Sun Jan 01 09:08:04 2012 (4F0068C4)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\033012-20108-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Fri Mar 30 21:48:33.407 2012 (UTC - 4:00)
System Uptime: 0 days 0:25:36.030
BugCheck FC, {fffff88001c5edab, 800000031cd00121, fffff880031a89e0, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4533c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFC
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFC_nt!_??_::FNODOBFM::_string_+4533c
Bugcheck code 000000FC
Arguments fffff880`01c5edab 80000003`1cd00121 fffff880`031a89e0 00000000`00000002
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``