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Windows 7: 3 BSOD's 0x0000001E, 0x00000019, 0x0000007E

26 Mar 2012   #1
Dhal is irie

Windows 7 Home Premium x64
 
 
3 BSOD's 0x0000001E, 0x00000019, 0x0000007E

I have purchased an EVGA SC GTX 560 (Fermi) 1GB 256-bit GDDR5 thinking it's either the GFX, or PSU. I plan on getting Corsair TX750 ATX PSU within the next week also.

I've bought what I know I would buy anyway, in hopes with helping with the problem. I'd like some direction from the pro's in case the afformentioned purchases don't fix the problem. I'm not against formatting but I would like a more clear idea of what I'm overcoming if it actually is software.

I'm trying my best to provide as much information as I can think to. Hope this helps.

-----------------------------------------------------------------------------------------------------------
Symptoms;
BSOD headers; 0x0000001E, 0x00000019, 0x0000007e
These are 3 independent BSOD's, just the header or start of the stop code; see event viewer below for full sc (sc, sc, sc) and the variations
1st noticed;
Between Jan and Feb, much overtime @ work; little time @ home t/s, not sure exactly
Conditions;
No issue during long sessions of idle, or light stress
Stress induced shut-downs while streaming full screen, or playing modern video games
Bandaids used;
Boxfan side panel
Outcome;
(Temp) Solution provided - Shut downs did not occur when boxfan introduced (and 2GB+ free on SSD)
To do list;
Planned on cleaning fans thoroughly when less overtime, possibly reapplying thermal paste
Concurrent issue;
When; Shortly before receiving the new memory
Mouse would "roll" or "snag" every cm or so
Reinstalling firmware corrects the issue, but will occur at least once per session
-----------------------------------------------------------------------------------------------------------
1st deviation noticed;
After installing new mem, see Specs
Conditions;
Playing modern (but not next gen) games (TF2, APB, DoD (circa '02, not very modern))
Deviation;
BSOD's occur, rather than straight shut-down
-----------------------------------------------------------------------------------------------------------
Application info;
I disable Windows Update/Security/Firewall/UAC as a standard
I use full version of Malwarebytes
I format when symptoms of infection are present
-----------------------------------------------------------------------------------------------------------
Trouble shooting thus far;
Fully update with Windows Update
Uninstall + Install newest Nvidia drivers for the GTX260
Use System Tools provided by Nvidia for their drivers, to manually set gfx fan @ 80 & 90%
Removed all fans and cleaned thoroughly
Cleared all air flow passageways
Disabled Startup Apps and Services (after hiding all MS services)
Performed Restore to overcome start fail after crashing before Windows Update completed
Reseated memory, after fail to start, making sure I could boot to Windows with each stick
Freeing more space on the SSD, 9.86GB free of 55.7GB available
-----------------------------------------------------------------------------------------------------------
Event viewer;
Code:
6008 (The Crash) 3/26/2012 11:53A
Event-log
The previous system shutdown at 11:51:05 AM on ‎3/‎26/‎2012 was unexpected.

41 @ 3/26/2012 11:53A

1001 (The BSOD) 3/26/2012 11:53A
BugCheck
The computer has rebooted from a bugcheck.  The bugcheck was: 
0x0000001e (0xffffffffc0000047, 0xfffff800028c5b00, 
0x0000000000000000, 0x0000000000000008). A dump was saved in: 
C:\Windows\MEMORY.DMP. Report Id: 032612-17331-01.

@ 3/25/2012 7:53P (previous BSOD)
The computer has rebooted from a bugcheck.  The bugcheck was: 
0x0000001e (0xffffffffc0000047, 0xfffff8000290eb00, 
0x0000000000000000, 0x0000000000000008). A dump was saved in: 
C:\Windows\MEMORY.DMP. Report Id: 032512-17082-01.

@ 3/25/2012 6:56P (previous BSOD - no BugCheck provided)
The previous system shutdown at 6:54:32 PM on ‎3/‎25/‎2012 was 
unexpected.

@ 3/25/2012 6:32P
The computer has rebooted from a bugcheck.  The bugcheck was: 
0x0000001e (0xffffffffc0000047, 0xfffff800028f3b00, 
0x0000000000000000, 0xfffff800028e5e04). A dump was saved in: 
C:\Windows\MEMORY.DMP. Report Id: 032512-17035-01.

@ 3/25/2012 4:21P
The computer has rebooted from a bugcheck.  The bugcheck was: 
0x00000019 (0x0000000000000003, 0xfffffa80096a44c0, 
0xfffffa80096a44c0, 0x00fffa80096a44c0). A dump was saved in: 
C:\Windows\MEMORY.DMP. Report Id: 032512-18673-01.

@ 3/25/2012 3:02P
The computer has rebooted from a bugcheck.  The bugcheck was: 
0x0000007e (0xffffffffc0000005, 0xfffff88002f75cf7, 
0xfffff880030c96a8, 0xfffff880030c8f00). A dump was saved in: 
C:\Windows\MEMORY.DMP. Report Id: 032512-16036-01.

@ 3/25/2012 1:35P
The computer has rebooted from a bugcheck.  The bugcheck was: 
0x0000001e (0xffffffffc0000047, 0xfffff800028bc590, 
0x0000000000000000, 0xfffff880132dcdd8). A dump was saved in: 
C:\Windows\MEMORY.DMP. Report Id: 032512-16333-01.


7023 11:53A
SCM
The Function Discovery Resource Publication service terminated 
with the following error: 
%%-2147014847

2x 7024 11:53A, 12:07P
SCM
The HomeGroup Listener service terminated with service-specific 
error %%-2147023143.

~~~~~~~~~~~~~~
36 - There are many logs of this event between 12/22/2011 
and present, I believe this to be around the time my computer 
started shutting down. Also, I have also thought the shut downs 
to be due to my SSD having very little room. After some use 
(clipboard, other normal temp files growing) the Disk Space 
remaining would be too low for anything to function 
(less than 52MB).
volsnap
The shadow copies of volume C: were aborted because the shadow 
copy storage could not grow due to a user imposed limit.
-----------------------------------------------------------------------------------------------------------
Specs
-----------------------------------------------------------------------------------------------------------
Code:
O/S:
Win 7 Home Premium x64 (retail)
-----------------------------------------------------------------------------------------------------------
Hardware:
2/26/2010 AMD Phenom II 940 BE Deneb 3.0GHz AM2+
2/18/2010 DFI DK 790GX-M2RS AM2+/AM2 ATX w/ Realtek ALC885 8 Channel (onboard)
2/18/2010 ZALMAN CNPS 9300AT SuperFlo CPU Cooler
x/xx/2008 OCZ (2x2GB) PC2-8500/1066MHz 5-5-5-15 DDR2
3/21/2012 G-Skill (2x2GB) PC2-8500/1066MHz 5-5-5-15 DDR2
6/x/2010 (pre-owned/friend) EVGA GTX 260 Superclocked 896MB GDDR3
x/x/2008 BFG GX-550 ATX PSU, Modular, 550 Watts, 140mm Silent Fan
2/20/2010 Sony Optiarc DVD Burner SATA
*2/18/2010 COOLER MASTER RC-692-KKN2 CM690 II Black Steel ATX Mid Tower
-----------------------------------------------------------------------------------------------------------
Internals;
System disk (C:\);
11/24/2010; OCZ Agility 2 OCZSSD2-2AGTE60G 2.5" 60GB SATA II MLC Internal Solid State Drive (SSD)
Storage (D:\)
5/8/2007; 1x Seagate Barracuda 7200.9 ST3400833AS 400GB 7200 RPM SATA 3.0Gb/s 3.5" Hard Drive -Bare Drive 
-----------------------------------------------------------------------------------------------------------
Externals;
9/29/2011; 2x WD 2TB Mybook for Mac formatted to NTFS
-----------------------------------------------------------------------------------------------------------
Accessories:
x/x/2007 Razer Lachesis 4000 dpi version
x/x/1997 Generic M standard 128 key Keyboard
x/x/2011 Logitech ClearChat Pro USB Headset
x/x/2009 (pre-owned/friend) Acer x223w
x/x/2010 (pre-owned/friend) Samsung SyncMaster 713v 17" 1280 x 1024
-----------------------------------------------------------------------------------------------------------
Fans:
*3" Exhaust below gfx card
5" Exhaust above gfx card & beside CPU
2x 5" Intake bottom @ hdd's and front of psu
1x 5" intake front @ hdd's
1x 5" Exhaust top above CPU (CPU fan flows in this direction)
Update:
Changed PSU that I plan on getting to;
CORSAIR Enthusiast Series TX750 V2 750W ATX12V



My System SpecsSystem Spec
.
26 Mar 2012   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello, and welcome to SF! Good work with your comprehensive details and easy-to-read formatting. We don't see that often!

It seems you're on the right track with your video card and PSU upgrades. About half the crashes point to a video-related cause. The other half were caused by your Lachesis drivers, so it looks like we're looking at two separate causes. Fortunately, the Lachesis driver issue should be easy to remedy: install the latest updates from this page: Razer Support

Code:
Lachesis.sys    Fri Oct 16 09:09:12 2009 (4AD87078)
...Summary of the dumps:
Code:

Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Mar 26 12:51:59.299 2012 (UTC - 4:00)
System Uptime: 0 days 2:32:00.016
*** WARNING: Unable to verify timestamp for Lachesis.sys
*** ERROR: Module load completed but symbols could not be loaded for Lachesis.sys
Probably caused by : Lachesis.sys ( Lachesis+1081 )
BUGCHECK_STR:  0x1e_c0000047
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1e_c0000047_Lachesis+1081
BiosReleaseDate = 03/26/2009
SystemProductName = Unknow
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 17:02:12.383 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:51.709
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  hl2.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+cbb
BiosReleaseDate = 03/26/2009
SystemProductName = Unknow
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 20:52:32.734 2012 (UTC - 4:00)
System Uptime: 0 days 0:40:58.060
*** WARNING: Unable to verify timestamp for Lachesis.sys
*** ERROR: Module load completed but symbols could not be loaded for Lachesis.sys
Probably caused by : Lachesis.sys ( Lachesis+1081 )
BUGCHECK_STR:  0x1e_c0000047
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1e_c0000047_Lachesis+1081
BiosReleaseDate = 03/26/2009
SystemProductName = Unknow
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 25 17:33:10.002 2012 (UTC - 4:00)
System Uptime: 0 days 0:11:48.703
*** WARNING: Unable to verify timestamp for Lachesis.sys
*** ERROR: Module load completed but symbols could not be loaded for Lachesis.sys
Probably caused by : Lachesis.sys ( Lachesis+1081 )
BUGCHECK_STR:  0x1e_c0000047
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1e_c0000047_Lachesis+1081
BiosReleaseDate = 03/26/2009
SystemProductName = Unknow
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Mar 25 14:34:32.777 2012 (UTC - 4:00)
System Uptime: 0 days 0:39:18.103
*** WARNING: Unable to verify timestamp for Lachesis.sys
*** ERROR: Module load completed but symbols could not be loaded for Lachesis.sys
Probably caused by : Lachesis.sys ( Lachesis+1081 )
BUGCHECK_STR:  0x1e_c0000047
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1e_c0000047_Lachesis+1081
BiosReleaseDate = 03/26/2009
SystemProductName = Unknow
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Mar 25 16:01:44.018 2012 (UTC - 4:00)
System Uptime: 0 days 1:26:33.720
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b
BiosReleaseDate = 03/26/2009
SystemProductName = Unknow
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Mar 26 04:11:52.205 2012 (UTC - 4:00)
System Uptime: 0 days 0:44:50.845
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79e0 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosReleaseDate = 01/08/2009
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
Take care of those two things, and I'd say you have a 95% chance of solving all your BSODs. Therefore, I'll add the next two items as more of a footnote.

The version of Realtek ethernet drivers you're running does cause BSODs sometimes on newer systems; given they are now over 3 years old, it's not all that surprising. I'd encourage you to install updated ones from here, when you get a chance: Realtek

Second, SPTD is installed on your system, which is notorious for causing BSODs. I don't see them causing problems on your system now, but just be warned. If the BSODs persist, or you start getting them again in the future, consider that to be your next recommendation. You can bookmark this post if you like, just so you have easy access to it later. The proper way to remove SPTD is to first uninstall whatever CD virtualization program is using it (Alcohol 52% in your case...Daemon Tools is the other program that uses SPTD). When the program that uses it is gone, remove SPTD itself with the tool found here: DuplexSecure - Downloads

Good luck with everything, and don't hesitate to ask for clarification or help on anything. Let us know how the BSODs are doing when you've determined the answer for yourself!
My System SpecsSystem Spec
28 Mar 2012   #3
Dhal is irie

Windows 7 Home Premium x64
 
 

Thank you for the compliment, and more importantly thanks a thousand times over for researching my issue and providing feedback so quickly.

I took care to address all of your suggestions, and a lot of stress was relieved when some of my hunches were confirmed with your findings. This forum has been extremely helpful to me in the past with searches, and I'm extremely satisfied with the results from my first post.

-----------------------------------------------------------------------
Question

Is there a guide on here, or tools available, to view/simplify the dumps to weed out good information about crashing/issues? I'm really a huge fan of the perfmon /report, but if you guys have a best practice method of utilizing that tool and way of viewing dumps it would help out a lot.. The whole give a man a fish, teach a man to fish, etc.

*Also, is there a way to set this post as a "solved" issue?

-----------------------------------------------------------------------
Lachesis

I had previously installed that driver, but tried something a bit different this time.

I was installing the firmware first, previously, with the assumption sw changes made to the device will stick. And when installing the driver that there will be no changes made to the device it's communicating with.

Change
Uninstalled drivers, Reinstalled drivers, Reapplied firmware

Result
Problem did not reoccur, in a timeframe where it would have over the last few days

-----------------------------------------------------------------------

Realtek Ethernet

Here I have a question, is it just the Realtek driver that is installed that has an issue, or specifically a Realtek ethernet?

The DFI board has a Marvell Yukon 88E8056 ethernet card on it, and I've downloaded and installed drivers for it from their support site.

However I do have a Realtek ALC885 audio card onboard as well with that DFI. No reason to not do this anyway, but curious if these known issues may actually be for this audio card.
-----------------------------------------------------------------------
SPTD

If I continue to run into problems I will definitely attempt removal of Alcohol 52%. I actually have the install file on an external from the last version when the app was free rather than a free trial so no big deal there.

I have to have some sort of virtual ODD though, as I regularly use it for various O/S installs on VMWare for MySQL.

Is there a virtual ODD app that you recommend, that has problems the least? I have updating disabled as it will turn it into the free version, and I'm not a fan of automatically updating virtualization software.
-----------------------------------------------------------------------


Thanks again for all the help
-Cristofor
My System SpecsSystem Spec
.

28 Mar 2012   #4
Jonathan_King

Windows 7 Professional x64
 
 

Question:

Funny you should ask, because I put together a beginners' guide just last night!

BSOD Analysis - Getting Started

At the top of the page, you'll see a link "Thread Tools". Click that, and you'll see the option to mark the thread as solved.

-----------------------------------------------------------------------

Realtek Ethernet

I had another look and saw you are 100% correct about the Realtek ethernet driver. In trying to figure out why I thought you had it installed, I realized I must have had another person's dump in the directory when I ran yours. If you check out my "Summary of the dumps" in my first post, scroll to the bottom and you'll notice a 0x116 blaming atikmdag.sys. That was apparently the "rogue" dump, as you are using nVidia. I apologize for my mistake and whatever hassle it caused you, trying to figure out what I was talking about.

-----------------------------------------------------------------------
SPTD

Basically, any program other than Daemon Tools and Alcohol boils down to personal preference, as the two aforementioned programs are the only ones that use SPTD (to the best of my knowledge). I've used Virtual CloneDrive myself, and the free version of MagicDisc works for some things too. Virtual CloneDrive might be the simplest program that does what you need it to do.


Any other questions, feel free to ask.
My System SpecsSystem Spec
28 Mar 2012   #5
Dhal is irie

Windows 7 Home Premium x64
 
 

Update: The Problem is BACK!
--------------------------------------------------------------------------
Symptoms;

Just got home from work, powered up, idled for 20 minutes or so. Loaded up C&C Alliance (browser game, not stressful at all). About 20 minutes of play and the following happens:

*Mouse snag/rolling again
Update firmware - corrects the mouse movement hanging
Resume Playing
BSOD as shown in event viewer below

*Drivers already installed, have tried both installing drivers first, and after at this point to experience the same event
--------------------------------------------------------------------------
Of note;

I had forgotten to force the fan to 80-90%

Graphics card is in town on 'on delivery' - should be arriving today at some point but not yet installed

Everything in the case is relatively cool

Have not yet updated Realtek audio driver
--------------------------------------------------------------------------
Event viewer;

Code:
1001
BugCheck

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e 
(0xffffffffc0000047, 0xfffff8000290bb00, 0x0000000000000000, 
0xfffff880133acdd8). A dump was saved in: C:\Windows\MEMORY.DMP. 
Report Id: 032812-18392-01.
--------------------------------------------------------------------------

I sincerely appreciate all the previous help. I intend to replace the mouse soon as well, however Zowie EC2 series has been discontinued
due to the manufacturer of the optical device stopped production of that particular model so I'm likely to have to pay $100+ to have a $50 mouse shipped from EU to USA as I can't find one anywhere else. Hopefully if it is the Lachesis that is the problem, it will naturally correct itself when I do replace it. If I absolutely can't get around the BSOD without removing the Lachesis; I suppose I could use a peasant mouse in the meantime. I'm hoping to avoid this by any means, only as an absolute last resort.

Quote   Quote: Originally Posted by Jonathan_King View Post
Question:

Funny you should ask, because I put together a beginners' guide just last night!

BSOD Analysis - Getting Started

At the top of the page, you'll see a link "Thread Tools". Click that, and you'll see the option to mark the thread as solved.

-----------------------------------------------------------------------

Realtek Ethernet

I had another look and saw you are 100% correct about the Realtek ethernet driver. In trying to figure out why I thought you had it installed, I realized I must have had another person's dump in the directory when I ran yours. If you check out my "Summary of the dumps" in my first post, scroll to the bottom and you'll notice a 0x116 blaming atikmdag.sys. That was apparently the "rogue" dump, as you are using nVidia. I apologize for my mistake and whatever hassle it caused you, trying to figure out what I was talking about.

-----------------------------------------------------------------------
SPTD

Basically, any program other than Daemon Tools and Alcohol boils down to personal preference, as the two aforementioned programs are the only ones that use SPTD (to the best of my knowledge). I've used Virtual CloneDrive myself, and the free version of MagicDisc works for some things too. Virtual CloneDrive might be the simplest program that does what you need it to do.


Any other questions, feel free to ask.
Excellent! Thanks for the guide. No worries about hassles, they're all just learning experiences in disguise. I was more concerned about devices showing up as things they shouldn't.

*Edit: Made the .zip and forgot to add it. Woops.
**Edit 2: Putting this back as solved. I'm sure it's the Lachesis, and the resolution is surely just replacing the mouse which those first dumps clearly show. Thanks again!
My System SpecsSystem Spec
31 Mar 2012   #6
Jonathan_King

Windows 7 Professional x64
 
 

What is the status of the BSODs now? I'm not sure what the current state of the thread is, must admit.
My System SpecsSystem Spec
Reply

 3 BSOD's 0x0000001E, 0x00000019, 0x0000007E




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