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| 27 Mar 2012 | #1 |
| | BSOD on windows 7 64bit startup on both laptop and desktop Hello, I have been getting the blue screen of death on my win 7 Dell desktop for about 2 weeks. I managed to back up all of my files onto an external hard drive , but then today started getting the same BSOD when starting up my toshiba win 7 home premium 64 bit notebook. Since the BSOD on my desktop , I am unable to connect to the internet as it no longer recognises the wifi card in the PCI slot. So I will continue with the information from my notebook. My system specs are: Manufacturer: Toshiba Model: Satellite L-650 Processor: AMD Phenom II P820 Triple-core 1.80 GHz RAM: 4GB System Type: 64 bit OS Original installed OEM OS Hardware is 2 years old Install is 2 years old (no re-installations) This is what windows says when it recovers: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: a BCP1: 000000000000A5D8 BCP2: 0000000000000002 BCP3: 0000000000000000 BCP4: FFFFF80002D0B2BC OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\032712-24367-01.dmp C:\Users\Toshiba\AppData\Local\Temp\WER-107890-0.sysdata.xml I have attached the Dump and Health Reg as a zipped attachement. I will try to get the system info for the dell pc later today. A big thanks to any one who can help. |
My System Specs | |
| 27 Mar 2012 | #2 |
| | i'm using kaspersky internet security on both systems |
| My System Specs |
| 27 Mar 2012 | #3 |
| | bumping post |
| My System Specs |
| . |
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| 27 Mar 2012 | #4 |
| | See Forum Rules and info- Please Read! regarding bumping your thread... System Security: Code: avp.exe c:\program files (x86)\kaspersky lab\kaspersky internet security 2011\avp.exe 1888 8 200 1380 27/03/2012 12:19 11.0.2.571 356.77 KB (365,336 bytes) 02/11/2010 22:06 avp.exe c:\program files (x86)\kaspersky lab\kaspersky internet security 2011\avp.exe 4160 8 200 1380 27/03/2012 12:21 11.0.2.571 356.77 KB (365,336 bytes) 02/11/2010 22:06 Code: Loading Dump File [D:\Kingston\BSODDmpFiles\jfan84\Windows_NT6_BSOD_jcgriff2\032712-24367-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c49000 PsLoadedModuleList = 0xfffff800`02e8d650
Debug session time: Tue Mar 27 05:18:45.236 2012 (UTC - 6:00)
System Uptime: 0 days 22:00:06.000
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {a5d8, 2, 0, fffff80002d0b2bc}
Probably caused by : ntkrnlmp.exe ( nt!CcLazyWriteScan+188 )
Followup: MachineOwner
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1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000000a5d8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002d0b2bc, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef7100
000000000000a5d8
CURRENT_IRQL: 0
FAULTING_IP:
nt!CcLazyWriteScan+188
fffff800`02d0b2bc 488b4e60 mov rcx,qword ptr [rsi+60h]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: R
Í
TRAP_FRAME: fffff88008c4a990 -- (.trap 0xfffff88008c4a990)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000c600 rbx=0000000000000000 rcx=fffff80002ec6920
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002d0b2bc rsp=fffff88008c4ab20 rbp=fffff80002e65260
r8=0000000000000000 r9=fffff80002ec6790 r10=fffff80002e4f348
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
nt!CcLazyWriteScan+0x188:
fffff800`02d0b2bc 488b4e60 mov rcx,qword ptr [rsi+60h] ds:00000000`00000060=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002cc52e9 to fffff80002cc5d40
STACK_TEXT:
fffff880`08c4a848 fffff800`02cc52e9 : 00000000`0000000a 00000000`0000a5d8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`08c4a850 fffff800`02cc3f60 : fffffa80`06116b10 00000000`00000000 fffffa80`05d26900 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`08c4a990 fffff800`02d0b2bc : 00000000`00000002 00000000`00000000 fffff800`02e65260 fffffa80`07b73710 : nt!KiPageFault+0x260
fffff880`08c4ab20 fffff800`02d0adc9 : fffff880`00000058 fffffa80`00000000 00000000`000000b1 00000000`0000a578 : nt!CcLazyWriteScan+0x188
fffff880`08c4ac00 fffff800`02ccf471 : fffffa80`036f2be0 fffff800`02fbb701 fffff800`02ec68a0 fffffa80`00000000 : nt!CcWorkerThread+0x1f9
fffff880`08c4acb0 fffff800`02f5ff7a : ffff8a00`ed27c700 fffffa80`07329040 00000000`00000080 fffffa80`036cb040 : nt!ExpWorkerThread+0x111
fffff880`08c4ad40 fffff800`02cb69c6 : fffff880`009e8180 fffffa80`07329040 fffffa80`04a218b0 00000000`0000003f : nt!PspSystemThreadStartup+0x5a
fffff880`08c4ad80 00000000`00000000 : fffff880`08c4b000 fffff880`08c45000 fffff880`08c4a9e0 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!CcLazyWriteScan+188
fffff800`02d0b2bc 488b4e60 mov rcx,qword ptr [rsi+60h]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: nt!CcLazyWriteScan+188
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4ec79dd2
FAILURE_BUCKET_ID: X64_0xA_nt!CcLazyWriteScan+188
BUCKET_ID: X64_0xA_nt!CcLazyWriteScan+188
Followup: MachineOwner
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| My System Specs |
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