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Windows 7: PC freezes completely when watching youtube or doing other stuff on PC

27 Mar 2012   #1

Microsoft windows 7
 
 
PC freezes completely when watching youtube or doing other stuff on PC

Its a rare pheonomen. I dont get it, it just happened randomly and has now been going on for 2 days and im frustrated as hell.

Okay, let me explain what it is: For some reason every time I surf the internet or just hang around in my PC long enough it freezes up soo bad nothing but holding down the power button unfreezes it( ctrl+alt+delete wont work) and I can clearly see from the win 7 gadget how my memory is just fine, but how my processor is slacking with 01-00% and wont even try to unfreeze it. I think ive timed it to 2-3 min after ive started my PC. It happens quite fast when I do stuff like go to youtube or open pages that have alot of media in em. Made me think this is a hardware problem....

But here is the wierd part.....when I startup a high spec videogame in those 2-3 min before startup....I can play it for like 4 hours till I get bored and shut it down. But when i exit it freezes up again. And in safe mode everything works fine, no crashes at all and I can surf around just fine.

So ive done stuff like, checked and messed around with the hardware to make sure everything is connected and isnt too dusty, did virusscan and did systemrestore and still nothin. So if anybody can help me solve it or even give me a clue what is going on here, id be really greatful, thx in advance!

My System SpecsSystem Spec
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27 Mar 2012   #2

windows 7 x64 pro sp1
 
 

it sounds like you have run out of video memeroy with your onboard video. is this a desktop or laptop?
you might want to invest in a new graphics card if that option is available
My System SpecsSystem Spec
27 Mar 2012   #3

Microsoft windows 7
 
 

Its a desktop. And I dont think its a video card. Cause like I said, I kinda play high end PC games in max settings wihtout any problems, so it makes me kinda doubt about the hardware, overheating so its got to be something else. This freezecrap only happens when im surfing the internet, in my PC desktop or when I try to open some programs while being in my desktop.


Anyway...I have 2 pcs. Gonna try it with the other videocard to check out for sure.
My System SpecsSystem Spec
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27 Mar 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I've seen this happen with another person before, in that they can do fine playing high profile games but as soon as they exit gaming the PC bugs out. It's been a long time since I've resolved that issue, so I cannot find it at the moment.

What type of freeze are you experiencing. Is it a spontaneous freeze of everything or does it become increasingly unresponsive? What freezes? Can you not move the mouse cursor either? Does all activity on the screen freeze?

If you may, go ahead and turn on Driver Verifier (you can do this in Safe mode and reboot into normal mode). When you set it up and it asks you for options for checks, do not select Low Resource Simulation, Force Pending I/o Requests and IRP Logging. You can disable DV from Safe mode at any time. If you get any blue screens or sudden restarting that's when you should start providing us crashdump files.

Regardless if you get crashdump files or not, you should provide us with a JCGriff report. Add the crashdump files to it as instructed in the article.
My System SpecsSystem Spec
27 Mar 2012   #5

Microsoft windows 7
 
 

Yep, tried with a different videocard, PC froze up even before it could finish downloading its drivers......so its definately not the hardware. I even messed around with the memories abit, just incase a bad memoricard could have caused this...but still no solution

Well, for instance, it freezes when opening the Messenger, or when it loads files in my comp or when it loads a page, even crashed when searching for google results or when I close the game down. I can move the cursor...but thats it....everything else turns into a pictureframe foreva. I even waited for it to unfreeze for like 10 min till I got pissed and just pressed the powerbutton.

And thx for the suggestion, gonna try out the Driver Verifier. Will give the news soon.
My System SpecsSystem Spec
27 Mar 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

If you can move the cursor, it most likely isn't a hardware issue. Let's see if DV manages to catch anything.
My System SpecsSystem Spec
27 Mar 2012   #7

Microsoft windows 7
 
 

You know what....I dont think I wanna touch the DV after what I read about it. Gonna keep here and wait for suggestions.
My System SpecsSystem Spec
27 Mar 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Driver Verifier is a diagnostic tool that comes with Windows in order to perform further checks than Windows already does for drivers that are running. It is originally designed to help driver developers find bugs in their code and to stress-test their drivers, but it is very commonly used by the public and PC technicians as well to help determine the cause of driver-based BSODs.

The worst it will do is cause your system to BSOD at Windows startup (a restart loop), in which case it means it's found a driver loaded at Windows startup that has a bug in it and is crashing Windows as a result. Merely going into Safe mode and disabling Driver Verifier will allow you to enter Windows normally again. You shouldn't have to worry about it at all. Just follow the instructions given by the article I linked too, along with the added recommendations I made in my post not to turn a couple of DV checks, and that is all. Just present us crashdumps for any new BSODs you may incur. The reason why Low Resource Simulation, Force Pending I/O Requests and IRP Logging are not good is because they either are useless in this case or will present false positives that will lead us astray. All other checks are good.
My System SpecsSystem Spec
27 Mar 2012   #9

Microsoft windows 7
 
 

Okkaaay. Another thing is....would a complete wipeout of my Windows help in any way in this case?
My System SpecsSystem Spec
28 Mar 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

If it's a software-based bug, yes, but the desire of anyone is to avoid drastic measures of that kind when it could be easy as reading a dump file, finding the problematic driver, and then removing or updating it. If you want to go so far as to do that, by all means go ahead. Of course, this would mean working to get everything back to where it was before, and you may end up installing the same driver or software that was causing the problem in the first place, which will start the problem over again.
My System SpecsSystem Spec
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 PC freezes completely when watching youtube or doing other stuff on PC




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