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Windows 7: BSOD on Windows 7 Premium

27 Mar 2012   #1
sharoshi

Windows 7 Premium
 
 
BSOD on Windows 7 Premium

Windows 7
-64 bit
-not the original installed operating system
Full Retail. The computer came with a Windows 7 update from Best Buy.

The age of the system hardware is about 3 years.
The age of the OS installation is 3 years as well.


My System SpecsSystem Spec
.
28 Mar 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Base System Device	PCI\VEN_197B&DEV_2383&SUBSYS_30F7103C&REV_00\4&17D1176A&0&03E4	The drivers for this device are not installed.
Base System Device	PCI\VEN_197B&DEV_2384&SUBSYS_30F7103C&REV_00\4&17D1176A&0&04E4	The drivers for this device are not installed.
Not Available	ACPI\ENE0100\3&33FD14CA&0	The drivers for this device are not installed.
Base System Device	PCI\VEN_197B&DEV_2382&SUBSYS_30F7103C&REV_00\4&17D1176A&0&00E4	The drivers for this device are not installed.
The above devices may be important. What is the model of your HP Pavilion dv4 Notebook PC?


Security Software: ??? Recommend either of these two:Update your security software after installing it and run a full scan of the system for any malware/viruses.


Your crash files were rather inconclusive and may very well be due to the problem devices listed above. Do the above steps, and we will proceed from there.
My System SpecsSystem Spec
01 Apr 2012   #3
sharoshi

Windows 7 Premium
 
 
Response to writhziden

The security system that I use is Norton Security Suite. It came with my Xfinity subscrip. The model of my laptop is HP Pavilion dv4-1435dx Entertainment Notebook PC.

I will run an update and full scan on my computer. And update you on the results.
My System SpecsSystem Spec
.

01 Apr 2012   #4
sharoshi

Windows 7 Premium
 
 

The full system scan revealed no threats. Free space was acquired from clearing up Temporary internet files and tracking cookies were resolved. The system was also backed up. Nothing stood out from the full scan that needed attention.
My System SpecsSystem Spec
01 Apr 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

My System SpecsSystem Spec
03 Apr 2012   #6
sharoshi

Windows 7 Premium
 
 

Hey the anti-virus update worked! My computer didn't have the blue screen when I shut down. I've shut down twice and didn't see the blue screen. The anti-virus program found 5 Tracking cookies which it deleted. Could that have been the problem?
My System SpecsSystem Spec
03 Apr 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

Highly unlikely it was the cookies. Did you also happen to install the drivers I mentioned in my previous post. If you did, I would think that more likely to have solved the problem.

It is possible updating Norton resolved the problem, though. Sometimes antivirus software becomes corrupted or has a bad set of definition updates that interfere with the system.
My System SpecsSystem Spec
05 Apr 2012   #8
sharoshi

Windows 7 Premium
 
 

You were right I noticed the blue screen popping up again once I shut down my computer. I just downloaded both of the drivers you suggested. Do you think the issue could be that a Windows update was incompatible with my drivers?
My System SpecsSystem Spec
05 Apr 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Windows Updates do not generally cause problems. There have been rare instances when they did, but none recently. I suspect the drivers just became corrupted over time due to any number of things: improper shutdowns, power outages, normal hard disk corruption that usually occurs over a month of usage without running regular disk checks, etc.
My System SpecsSystem Spec
14 Apr 2012   #10
sharoshi

Windows 7 Premium
 
 

I've downloaded the drivers and installed them. I tend to get more normal shutdowns but on occasion I get the blue screen with the same error as posted above. Do you have any other recommendations?
My System SpecsSystem Spec
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 BSOD on Windows 7 Premium




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